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- Tasks: Support clients from trip ideas to safe returns, ensuring seamless travel experiences.
- Company: Sweet Carolina Travel, known for personalised, high-quality support and a community culture.
- Benefits: Fully remote work, exclusive travel perks, and professional development opportunities.
- Why this job: Join a passionate team and help others create unforgettable travel memories.
- Qualifications: Strong communication skills and customer service experience, ideally in travel or hospitality.
- Other info: Embrace a flexible schedule while working in a supportive, travel-loving environment.
The predicted salary is between 28800 - 48000 £ per year.
As a Remote Travel Advisor, you'll play a mission-critical role in supporting our clients from their very first trip idea all the way to their safe return home. You'll be the steady, knowledgeable guide who keeps their travel experience seamless, stress-free, and genuinely memorable. From handling bookings to troubleshooting challenges, you'll bring professionalism, care, and that classic service mindset that never goes out of style. Sweet Carolina Travel prides itself on delivering personalized, high-quality support to travelers nationwide. We've built our reputation on trust, consistency, and heart—and we're excited to welcome someone who shares those values.
Key Responsibilities
- Engage with client inquiries across email, phone, and messaging channels with timely, polished communication.
- Support travelers with booking updates, modifications, cancellations, and special requests.
- Provide accurate, up-to-date insights on destinations, travel documents, and agency procedures.
- Follow up to confirm trip details and gather feedback post-travel.
- Resolve concerns with empathy, efficiency, and a commitment to client satisfaction.
Benefits
- Fully remote flexibility — work from anywhere and design a schedule that aligns with your lifestyle.
- Exclusive travel perks and access to industry-only discounts.
- Professional development through ongoing training, mentorship, and team support.
- Community culture where passion for travel, connection, and meaningful memories drives everything we do.
What We're Looking For
- Strong written and verbal communication skills.
- Experience in customer service—ideally in travel, tourism, or hospitality.
- High attention to detail with strong organizational and follow-through habits.
- Tech-savvy and quick to adapt to new systems and booking tools.
- A genuine love for travel and helping others design unforgettable journeys.
Remote Travel Advisor in Edinburgh employer: Sweetcarolinatravels
Contact Detail:
Sweetcarolinatravels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Remote Travel Advisor in Edinburgh
✨Tip Number 1
Get to know the company inside out! Research Sweet Carolina Travel, their values, and what makes them tick. This way, when you chat with them, you can show off your knowledge and passion for travel, making you stand out as a candidate who truly gets it.
✨Tip Number 2
Practice your communication skills! Since you'll be engaging with clients through various channels, try role-playing different scenarios with friends or family. This will help you feel more confident and polished when it comes to handling inquiries and providing support.
✨Tip Number 3
Showcase your tech-savviness! Familiarise yourself with common booking tools and systems used in the travel industry. If you can demonstrate that you're quick to adapt and learn new technologies, you'll be a valuable asset to the team.
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank-you email expressing your appreciation for the opportunity can go a long way. It shows your professionalism and reinforces your genuine interest in the role. Plus, it keeps you fresh in their minds!
We think you need these skills to ace Remote Travel Advisor in Edinburgh
Some tips for your application 🫡
Show Your Passion for Travel: Let us see your love for travel shine through in your application! Share personal experiences or memorable trips that highlight your enthusiasm and understanding of what makes a journey special.
Tailor Your Communication Style: Since strong written communication is key, make sure your application reflects a polished and professional tone. Use clear language and structure your thoughts well to demonstrate your ability to engage with clients effectively.
Highlight Relevant Experience: If you've got experience in customer service, especially in travel or hospitality, shout about it! We want to know how your background equips you to handle client inquiries and provide top-notch support.
Be Detail-Oriented: Attention to detail is crucial in this role. Make sure your application is free from typos and errors, and consider including specific examples of how you've successfully managed details in past roles. It shows us you're the organised type we need!
How to prepare for a job interview at Sweetcarolinatravels
✨Know Your Travel Stuff
Brush up on popular travel destinations and current trends in the industry. Being able to discuss recent travel news or share personal travel experiences can show your passion and knowledge, which is key for a Remote Travel Advisor.
✨Showcase Your Communication Skills
Since you'll be engaging with clients through various channels, practice clear and polished communication. Consider role-playing common client scenarios with a friend to refine your responses and ensure you come across as professional and approachable.
✨Demonstrate Empathy and Problem-Solving
Prepare examples of how you've handled customer concerns in the past. Highlight your ability to resolve issues with empathy and efficiency, as this aligns perfectly with the values of Sweet Carolina Travel.
✨Be Tech-Savvy
Familiarise yourself with common booking tools and software used in the travel industry. If you know any specific systems that Sweet Carolina Travel uses, mention them during the interview to show you're ready to hit the ground running.
