Plant and Fleet Service Controller in Crawley

About Us

Sweeptech solves waste management problems sustainably through unique processes, innovation and technology. We provide a wide range of services including waste consultancy, water and sludge treatment, hazardous and inert liquid waste removal, high-pressure jetting, drainage maintenance and cleansing, CCTV surveys, road sweeping, septic waste removal and emergency flood response. Our team is committed to delivering excellent client service through efficiency, reliability, integrity and value.

The Role

As a Hire Controller, you will be responsible for the efficient coordination and administration of daily operations within the depot. Working closely with the Deputy General Manager and wider team, you will support the scheduling, booking, and delivery of services across all divisions. You will play a key role in ensuring smooth day-to-day operations across Tankers, Road Sweepers, and CCTV units, with a strong focus on accuracy, communication, and customer service.

Key Objectives, Duties and Responsibilities

• Effectively schedule, coordinate, and allocate work to drivers across all service lines (tankers, road sweepers, CCTV units, and waste division) to support efficient daily operations.
• Maintain clear, consistent communication with drivers throughout the day, managing updates, resolving issues, and ensuring smooth job delivery.
• Accurately create, input, and manage bookings using the Team Leaf operations system, maintaining high attention to detail across all tasks.
• Monitor job progress in real time, adjusting schedules as required to meet operational demands and maximise fleet utilisation and productivity.
• Carry out end-of-day checks to ensure all completed work is accurately recorded, verified, and prepared for invoicing, including validation of job details and times.
• Deliver a high standard of customer service when handling calls, emails, bookings, and queries, ensuring professional and timely responses.
• Liaise effectively with drivers, customers, and the wider operations team to maintain alignment, resolve issues, and support service efficiency.
• Support the wider team in maintaining high operational standards, contributing to overall depot performance and continuous improvement.
• Assist with general administrative duties related to operations and service delivery.
• Adhere to all Health & Safety policies and procedures, reporting any operational issues, incidents, or concerns to management.
• Contribute positively to teamwork and a collaborative working environment.

Requirements

• Strong organisational skills with the ability to manage multiple tasks in a fast-paced environment.
• Excellent attention to detail, particularly in relation to bookings and invoicing accuracy.
• Effective communication skills, with confidence in dealing with drivers and customers.
• Ability to work collaboratively as part of a team.
• Proactive and able to use initiative to resolve issues quickly.
• Reliable, punctual, and professional in approach.
• Flexible and adaptable to changing operational demands.

Essential Skills

• High level of attention to detail.
• Strong communication skills (verbal and written).
• Confident in coordinating and allocating work to drivers.
• Computer literate, with the ability to quickly learn and use systems such as Team Leaf.
• Ability to prioritise workload and manage time effectively.
• Problem-solving mindset.

Desired Skills

• Previous experience in a hire desk, transport, logistics, or waste management environment.
• Familiarity with multi-vehicle operations (tankers, sweepers, CCTV).
• Experience using operational or scheduling systems.
• Understanding of invoicing processes and job costing.

Work Location: In person

Our Core Values

• Responsibility: We take ownership of the impact of our services on the environment, our people, and the communities we serve. We work with care, transparency, and a belief that business should be a positive force.
• Integrity: We act with honesty, consistency, and fairness, earning trust through actions, not just words.
• Respect: We create an inclusive environment where all individuals are valued and supported. Respect for people, places, and perspectives is embedded in how we work.
• Health & Safety First: Safety is central to our culture. From our depots and recycling centre to every customer site, we apply the highest standards to protect people and prevent harm. Our national award for Health and Safety Best Practice reflects this commitment.
• Sustainability: We continuously look for smarter, cleaner ways to operate. Our investment in innovation helps us reduce environmental impact and support our clients' sustainability goals.
• Community: We recognise our role in the communities we operate in creating local employment, supporting social value initiatives, and building relationships that last.
• Excellence: We take pride in delivering dependable, high-quality services. National awards for innovation and environmental performance are the result of our team's focus on doing the job well every time.

We're proud to be an equal opportunities employer and are committed to creating a welcoming, inclusive workplace. We encourage applications from all people who see the advertised role as for them. If you need any reasonable adjustments at any stage of the recruitment process, please let us know; we'll be happy to help.