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For Companies At a Glance
- Tasks: Lead customer projects, provide expert guidance, and ensure successful platform adoption.
- Company: Join Sweep, a forward-thinking company focused on sustainability and technology.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Why this job: Make a real impact in sustainability while working with innovative technology.
- Qualifications: Fluent in German and English, with experience in customer implementation and sustainability.
- Other info: Dynamic team environment with clear paths for career advancement.
The predicted salary is between 36000 - 60000 £ per year.
Sweep is hiring a German-speaking Platform & Sustainability Expert who can effectively serve both our international customers (in English) and our expanding German-speaking customer base. This dual capability will be increasingly valuable as we continue to scale our DACH operations, offering clear opportunities for progression as the region develops.
As a Platform & Sustainability Expert (P&SE) within the Delivery Team, you will serve as a trusted technical authority, supporting customers through their sustainability journey as they implement Sweep in their organisation. You will act as the bridge between Sweep's technology platform and customers' sustainability objectives, ensuring successful adoption of Sweep.
You will be committed to helping our customers seamlessly adopt our platform, integrate it into their organizations, and achieve meaningful, lasting results. You will do this by working directly with customers or alongside our partners to ensure the efficient onboarding and implementation of Sweep. You will collaborate closely with Customer Success Managers, external partners, and the wider Sweep ecosystem to ensure customers become confident, autonomous users of our platform.
As a P&SE, you will speak our customers’ language and turn their feedback into actionable insights for our product teams.
What will I be doing?
- Customer Implementation & Technical Delivery: Independently lead customer implementation projects as the primary Delivery Lead, acting as the technical authority and providing expert guidance throughout all project phases. Design and conduct collaborative workshops with customer teams to configure and customize the Sweep platform to fit their sustainability use cases. Advise customers on data integration architecture, tree structure creation, survey design, and automations, anticipating challenges and proactively suggesting solutions. Oversee and undertake historical data integration and recommend optimal setup, drawing on both platform and sustainability expertise. Liaise with Sweep’s technical specialists, as required, for advanced topics (API integrations, SSO, custom data flows), ensuring seamless project execution.
- Platform Expertise & Customer Training: Deliver tailored training and enablement sessions, adapting delivery to suit each customer’s needs, context, and learning style. Guide customers through best practices for implementation, reporting, and data management, ensuring they develop autonomy and confidence in using the Sweep platform. Share advanced platform tips and industry best practices, helping customers drive real business value from their sustainability initiatives. Support the development and continuous improvement of enablement materials, drawing on your hands-on experience.
- Project Coordination & Stakeholder Management: Own project planning and execution, managing timelines, and resource allocation for multiple projects. Proactively identify risks, dependencies, and blockers, implementing mitigation strategies to ensure project success. Act as the main point of contact for internal and external stakeholders, facilitating clear communication and alignment throughout delivery. Ensure smooth project transitions and handovers to Customer Success Managers and other teams post-implementation. Collaborate with external partners and consultants (as relevant) to maintain high-quality project outcomes.
- Sustainability Advisory & Product Feedback: Leverage your sustainability knowledge to speak the same language as customers, understanding their sustainability challenges, regulatory requirements, and business context. Translate customer sustainability needs and requirements into specific, actionable configurations and workflows within the Sweep platform. Bridge the gap between customer sustainability objectives and platform capabilities, helping customers see how Sweep features map to their sustainability goals. Gather customer feedback throughout implementation and translate their requirements into clear, actionable insights for Product teams, ensuring customer needs drive platform development.
Platform and Sustainability Expert - German speaker in London employer: SWEEP
Contact Detail:
SWEEP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Platform and Sustainability Expert - German speaker in London
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. We want to show that we’re not just a good fit for the role, but also for the team. Tailor your answers to reflect how your skills align with their sustainability goals.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online platforms. We need to be confident in our responses, especially when discussing technical aspects of the platform and sustainability practices.
✨Tip Number 4
Don’t forget to follow up after interviews! A simple thank-you email can go a long way. It shows our enthusiasm for the role and keeps us fresh in their minds as they make their decision.
We think you need these skills to ace Platform and Sustainability Expert - German speaker in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Platform & Sustainability Expert role. Highlight your experience with sustainability projects and any technical skills that align with Sweep's platform. We want to see how you can bridge the gap between tech and sustainability!
Show Off Your Language Skills: Since this role requires German-speaking abilities, don’t forget to showcase your language proficiency! Whether it’s in your CV or cover letter, let us know how you’ve used your language skills in a professional setting. We love seeing candidates who can communicate effectively with our diverse customer base.
Be Specific About Your Experience: When detailing your past roles, focus on specific achievements related to customer implementation and project management. Use metrics where possible to demonstrate your impact. We’re looking for someone who can lead projects and deliver results, so make sure we can see that in your application!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy and ensures your application goes straight to the right team. Plus, it shows us you’re keen on joining the Sweep family!
How to prepare for a job interview at SWEEP
✨Know Your Stuff
Make sure you brush up on both the technical aspects of the Sweep platform and sustainability practices. Familiarise yourself with common challenges customers face in their sustainability journeys, and think about how you can help them overcome these hurdles.
✨Speak Their Language
Since this role requires you to communicate effectively with both English and German-speaking customers, practice switching between the two languages. Prepare some key phrases or terminology related to sustainability and platform implementation in both languages to show your versatility.
✨Showcase Your Experience
Be ready to share specific examples from your past work that demonstrate your ability to lead customer implementation projects and deliver tailored training sessions. Highlight any successful outcomes you've achieved and how they relate to the responsibilities of the Platform & Sustainability Expert role.
✨Ask Insightful Questions
Prepare thoughtful questions about Sweep's current projects, customer feedback processes, and future goals in the DACH region. This shows your genuine interest in the company and helps you understand how you can contribute to their success.
