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- Tasks: Lead and coach a dynamic Customer Support team to enhance customer experience.
- Company: Join a climate-tech startup making a real difference in combating climate change.
- Benefits: Hybrid work model, competitive salary, and opportunities for personal growth.
- Why this job: Be part of a meaningful mission while developing your leadership skills.
- Qualifications: 2+ years in support management and strong knowledge of Intercom.
- Other info: Collaborative environment with a focus on sustainability and innovation.
The predicted salary is between 36000 - 60000 £ per year.
A climate-tech startup in London is hiring a Customer Support Team Lead to develop and manage the Support Specialist team. As part of this role, you will be responsible for coaching team members, tracking performance metrics, and collaborating with other departments to improve customer experience.
The ideal candidate has 2+ years of experience in support management, strong Intercom knowledge, and a customer-centric mindset. Join us and contribute to a meaningful mission aimed at combating climate change.
Customer Support Team Lead — Hybrid (London) employer: SWEEP
Contact Detail:
SWEEP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Team Lead — Hybrid (London)
✨Tip Number 1
Network like a pro! Reach out to current or former employees of the company on LinkedIn. A friendly chat can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by practising common questions related to team management and customer support. We recommend using the STAR method to structure your answers—it's a game changer!
✨Tip Number 3
Show off your passion for climate tech! Research the company's mission and values, and be ready to discuss how your experience aligns with their goals during the interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows you’re serious about joining the team.
We think you need these skills to ace Customer Support Team Lead — Hybrid (London)
Some tips for your application 🫡
Show Your Passion for Climate Tech: When writing your application, let your enthusiasm for climate tech shine through. We want to see how your values align with our mission to combat climate change, so don’t hold back on sharing why this matters to you!
Highlight Your Leadership Experience: As a Customer Support Team Lead, we’re looking for someone with solid experience in support management. Make sure to showcase your previous roles where you’ve coached or managed teams, and how you’ve tracked performance metrics to drive success.
Demonstrate Your Customer-Centric Mindset: We love candidates who put customers first! In your application, share specific examples of how you’ve improved customer experiences in the past. This will help us see your commitment to delivering top-notch support.
Apply Through Our Website: To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to keep track of your application and ensure you’re considered for this exciting opportunity!
How to prepare for a job interview at SWEEP
✨Know Your Stuff
Make sure you brush up on your knowledge of Intercom and any other tools the company uses. Familiarise yourself with common customer support metrics and be ready to discuss how you've used them in past roles.
✨Show Your Coaching Skills
Prepare examples of how you've successfully coached team members in the past. Think about specific situations where your guidance led to improved performance or customer satisfaction, as this will highlight your leadership abilities.
✨Understand the Mission
Since this is a climate-tech startup, it’s crucial to show that you’re passionate about their mission. Research the company’s initiatives and be ready to discuss how you can contribute to their goals in combating climate change.
✨Collaborate Like a Pro
Be prepared to talk about your experience working with other departments. Think of examples where collaboration led to better customer experiences, as this will demonstrate your ability to work cross-functionally.
