Client Service Administrator in Oswestry

Join to apply for the Client Service Administrator role at Sweden Renewable Energy Investments AB.

We are looking for a dedicated client services professional to deliver first‑class care to our clients and support business growth.

Key Responsibilities

• Process new business following company procedures and processes.
• Maintain relationships with clients and enhance the company\’s profile in the community.
• Handle new and existing client communications and queries.
• Support and manage new and existing enquiries.
• Develop and maintain internal relationships to ensure business flow and meet agreed targets.
• Support onboarding of new clients into the business.
• Maintain client review communications.
• Work with the Client Services team to address client and internal queries.
• Support delivery and achievement of client service standards.
• Communicate client improvement feedback and maintain records.
• Manage individual workflow and task delivery.

Required Skills & Competencies

• Strong communication skills to inform, help and advise clients clearly and liaise with professionals.
• Effective listening skills to understand client needs.
• Problem‑solving abilities.
• Confidence, patience, politeness, tact and diplomacy for difficult situations.
• Creative thinking to generate ideas to improve customer service.
• Ability to work well under pressure.
• Organizational and planning skills to develop customer service policies.
• Good personal presentation, especially for face‑to‑face client interactions.
• Commitment to continuous improvement of customer service skills.
• Ability to keep up to date with legislative and industry changes affecting the business and clients.

This is a great opportunity to work for a fantastic financial services organisation where you will have the opportunity to develop a worthwhile career.