At a Glance
- Tasks: Lead and optimise wholesale operations for a dynamic fashion brand.
- Company: Join Sweaty Betty, a vibrant lifestyle brand with a focus on empowerment.
- Benefits: Enjoy competitive pay, flexible working options, and growth opportunities.
- Other info: Be part of a supportive team culture that values innovation and accountability.
- Why this job: Make an impact in a fast-paced environment while collaborating with diverse teams.
- Qualifications: 3-5 years in wholesale or retail operations, strong organisational skills required.
The predicted salary is between 40000 - 50000 £ per year.
The Wholesale Operations Manager is a key position responsible for ensuring the seamless operational performance of Sweaty Betty’s global wholesale business. Reporting to the Wholesale Director, the role acts as the day‑to‑day operational lead, managing order management, fulfilment accuracy, partner experience, and cross‑functional collaboration.
Key Responsibilities
- Operational Leadership & Coordination
- Lead the daily execution of the wholesale process across multiple partners, ensuring on‑time and accurate delivery.
- Supervise the Wholesale Operations Executive to prioritise workload and adhere to service standards.
- Monitor order flow from creation to fulfilment, identifying and resolving issues proactively.
- Ensure trading terms, pricing, and delivery conditions are correctly applied in all transactions.
- Support the Wholesale Director in driving operational improvements and embedding global best practice.
- Order Management & Fulfilment
- Oversee end‑to‑end order processing including order creation, allocation, shipment tracking, and invoicing.
- Liaise closely with Distribution and Logistics teams to manage fulfilment timelines and troubleshoot delivery issues.
- Partner with Customer Service to ensure accurate communication with wholesale partners and timely resolution of queries.
- Track OTIF (On‑Time‑In‑Full) performance, identify root causes of shortfalls, and implement corrective actions.
- Maintain strong awareness of key delivery windows and product launches to support sales execution.
- Process & Data Integrity
- Maintain accuracy of data across ERP and B2B platforms, including pricing, terms, and product information.
- Support implementation of operational process improvements to enhance efficiency, visibility, and control.
- Maintain order documentation and ensure compliance with trading, invoicing, and audit requirements.
- Monitor inventory status and liaise with Planning to align stock availability to partner requirements.
- Cross‑Functional Collaboration
- Collaborate with Sales, Finance, Product, and Marketing teams to align operational delivery with commercial priorities.
- Partner with the Operations Manager or Head of Operations on system enhancements, reporting tools, and performance dashboards.
- Support preparation of performance summaries, fulfilment reports, and partner scorecards.
- Contribute to continuous improvement initiatives and process reviews across global operations.
- Team Leadership & Development
- Provide daily guidance and support to the Wholesale Operations Executive.
- Ensure clear allocation of tasks, adherence to process, and development of operational capability.
- Support onboarding, training, and performance management of the Administrator.
- Foster a collaborative and accountable culture within the operational team.
Key Performance Indicators (KPIs)
- OTIF (On‑Time‑In‑Full) performance across all accounts, including quarterly shipment trackers.
- Accuracy and timeliness of order processing and invoicing.
- Partner satisfaction and service‑level feedback.
- Data accuracy within ERP/B2B systems.
- Resolution time for operational queries or delivery issues.
- Process adherence and compliance metrics.
- Team engagement and Administrator development.
Experience & Profile
- 3–5 years of experience in wholesale, 3P, or retail operations within fashion, sportswear, or lifestyle brands.
- Strong working knowledge of order management, fulfilment, and operational processes.
- Experience working cross‑functionally with Sales, Logistics, Finance, and Customer Service teams.
- High attention to detail and data accuracy within ERP or B2B systems (SAP preferred).
- Proactive problem‑solver with excellent organisational and communication skills.
- Confident handling multiple priorities in a fast‑paced, international environment.
- Team leadership or supervisory experience advantageous.
- Proficiency in Excel and data reporting tools.
Wholesale Operations Manager - 12M FTC - Sweaty Betty employer: Sweaty Betty
At Sweaty Betty, we pride ourselves on being an exceptional employer that fosters a vibrant and inclusive work culture. As a Wholesale Operations Manager, you will benefit from our commitment to employee growth through continuous training and development opportunities, all while working in a dynamic environment that values collaboration and innovation. Located in a thriving area, our team enjoys a supportive atmosphere where your contributions directly impact our global wholesale business, making every day rewarding and meaningful.
StudySmarter Expert Advice🤫
We think this is how you could land Wholesale Operations Manager - 12M FTC - Sweaty Betty
✨Get Involved in Local Events
Wholesalers and distributors often have community events or trade shows. Attend these events in your area to network and learn more about the industry. You might just bump into someone from Sweaty Betty looking for temporary support!
✨Tap into Local Networks
Join local industry groups or chambers of commerce related to wholesale and distribution. These groups can be invaluable for finding temporary positions and making connections that could lead to openings at companies like Sweaty Betty.
✨Be Eager and Flexible
In the world of temporary work, showing enthusiasm and flexibility can set you apart. Be ready to take on a variety of roles and demonstrate your willingness to learn—this can make a huge difference in catching the eye of Sweaty Betty.
✨Apply Directly Through Our Website
Don't forget to apply directly through the Sweaty Betty website! Temporary roles can get snatched up quickly, so getting your application in quickly is key. Keep an eye on our careers page for the latest updates!
We think you need these skills to ace Wholesale Operations Manager - 12M FTC - Sweaty Betty
Some tips for your application 🫡
Highlight Your Logistics Experience:When applying for a role in wholesale distribution, make sure to showcase any past experience in logistics or inventory management. If you’ve handled stock levels or worked with supply chains before, let that shine in your CV—it shows you know the ropes in this fast-paced environment!
Mention Relevant Certifications:If you have any certifications related to wholesale distribution or logistics, like health and safety training or supply chain management, don't forget to include them! These credentials can really boost your application and show that you're serious about the industry.
Emphasise Your Flexibility and Adaptability:Since this is a temporary role, we’ll want to see that you can adapt quickly and thrive under pressure. In your cover letter, share examples that highlight your ability to handle sudden changes or demanding situations. It’ll show that you’re ready to hit the ground running when you join Sweaty Betty.
Keep Your Application Relevant and Concise:We appreciate straightforward applications! Given the temporary nature of this role, get straight to the point. Tailor your CV and cover letter to reflect only the most relevant experiences that fit the wholesale distribution sector to catch our attention.
How to prepare for a job interview at Sweaty Betty
✨Show Your Distribution Know-How
When interviewing for a role in wholesale distribution, it's super important to demonstrate your understanding of supply chain processes. Brush up on logistics terminology and highlight any experience you have with inventory management systems or warehouse operations that might be relevant to Sweaty Betty.
✨Emphasise Flexibility and Adaptability
Since this is a temporary role, your ability to adapt to changing environments will be crucial. Prepare to discuss examples of how you’ve quickly learned new systems or handled unexpected challenges in the past. This shows you're ready to jump right in and make a difference at Sweaty Betty!
✨Frontline Customer Interaction Skills
In wholesale distribution, you might interact with customers directly, especially if you’re working in a distribution centre. Be ready to discuss your customer service skills! Share situations where you’ve resolved customer issues or ensured smooth communication, as this can be a game-changer for Sweaty Betty.
✨Stay Organised and Prepare for Multitasking Scenarios
Temporary roles often require juggling multiple tasks at once. Bring up specific times when you managed your time efficiently while handling various responsibilities. Having examples ready will show Sweaty Betty that you can keep things running smoothly, even on a busy day!
