At a Glance
- Tasks: Lead the team, manage store operations, and ensure top-notch customer service.
- Company: Join Sweaty Betty, a vibrant brand passionate about outdoor adventure and fitness.
- Benefits: Enjoy a free uniform, discounts, health cash plan, and 25 days holiday.
- Other info: This role requires weekend and evening availability; embrace the challenge!
- Why this job: Be part of a dynamic team, develop your skills, and share your love for Merrell and Saucony.
- Qualifications: Experience in customer service, flexibility, and a passion for personal development are essential.
The predicted salary is between 24000 - 33600 £ per year.
Your Journey
As a Supervisor in a Sweaty Betty store, you will support the team to live by the Merrell and Sauconyvalues and act as the go-to person in the absence of your manager. You are cool, calmand collected under pressure. Never be afraid to step in, you make it your priority to be a fountain of knowledge on products and standards.
Responsible to your core, you can be relied upon to assist with administrative and operational duties and general store security. As a lover of Merrell and Saucony, you help to bring the brandto life and welcome the chance to spread your passion for the brand both inside your store and outside the community.
Please note :
this role requires a commitment of contracted hours per week, including some weekdays and weekends. There may also be some evening work.
What You’ll Be Doing
Support the store management team in all aspects of running the store, including; opening andclosing the store, cash-handling, stock control, merchandising and maintaining a clean andwell-presented store,at all times
Act as a role model for the team by demonstrating a positive attitude andcommitment toproduct knowledge
Ensure exceptional standards of customer service
Take ownership over stock management and executing visual merchandising guidelines,contributing towards and delivering on store KPIs
Maintain compliance with company policies, including health and safety regulations andinventory management
Drive the store’s success by being an ambassador and supporting local marketing efforts
Must Haves
Experience working in a customer-facing role
Flexible and adaptable, you are comfortable working in a fast-paced environment
Confident to take the initiative and handle situations as they arise
Passionate about developing yourself and others, whether inside or outside SB
Excellent communication skills
Effective relationship-builder
Flexibility to work on the weekend as well as on weekdays, evenings and holiday periods
The Extras
- Free uniform (footwear allowance for Merrell and Saucony)
- Discounts at brands within Wolverine
- Health Cash Plan benefit withMedicash (following successfully passing probation)
- 25days holiday (pro-rated if working part-time)
Retail Supervisor - (Merrell & Saucony) - Cannock McArthur Glen Outlet - 32 hours per week employer: Sweaty Betty
At Sweaty Betty, we pride ourselves on being an exceptional employer, offering a vibrant work culture that encourages personal growth and development. As a Retail Supervisor at our Cannock McArthur Glen Outlet, you will enjoy benefits such as a free uniform, discounts on our brands, and a health cash plan, all while working in a supportive environment that values your passion for the Merrell and Saucony brands. Join us to be part of a team that not only prioritises customer service excellence but also fosters a sense of community and teamwork.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Supervisor - (Merrell & Saucony) - Cannock McArthur Glen Outlet - 32 hours per week
✨Tip Number 1
Familiarise yourself with the Merrell and Saucony brands. Understanding their values, product lines, and customer base will help you demonstrate your passion during any interactions with the hiring team.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've handled challenging situations in previous roles. This will highlight your ability to maintain exceptional standards under pressure.
✨Tip Number 3
Network with current or former employees of Sweaty Betty or similar retail environments. They can provide insights into the company culture and expectations, which can be invaluable during your discussions.
✨Tip Number 4
Be ready to discuss your flexibility regarding working hours. Since the role requires weekend and evening shifts, demonstrating your willingness to adapt will make you a more attractive candidate.
We think you need these skills to ace Retail Supervisor - (Merrell & Saucony) - Cannock McArthur Glen Outlet - 32 hours per week
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in retail and customer service. Emphasise any supervisory roles you've held and showcase your ability to handle stock management and visual merchandising.
Craft a Compelling Cover Letter:Write a cover letter that reflects your passion for the Merrell and Saucony brands. Mention specific experiences that demonstrate your ability to support a team and maintain high standards of customer service.
Showcase Your Flexibility:In your application, highlight your availability to work weekends, evenings, and holidays. This is crucial for the role, so make it clear that you are adaptable and willing to meet the store's needs.
Demonstrate Your Knowledge:Research Merrell and Saucony products and values. In your application, mention how your knowledge of these brands can contribute to the store's success and customer engagement.
How to prepare for a job interview at Sweaty Betty
✨Show Your Passion for the Brand
Make sure to express your enthusiasm for Merrell and Saucony during the interview. Share personal experiences with their products and how they align with your lifestyle. This will demonstrate your genuine interest in the role and the brand.
✨Highlight Your Customer Service Skills
As a Retail Supervisor, exceptional customer service is key. Prepare examples of how you've successfully handled customer interactions in the past, especially in challenging situations. This will showcase your ability to maintain high standards of service.
✨Demonstrate Leadership Qualities
Since you'll be acting as a go-to person in the absence of the manager, it's important to highlight your leadership skills. Discuss any previous experience where you led a team or took initiative, showing that you can inspire and guide others.
✨Be Ready for Operational Questions
Expect questions about store operations, such as cash handling, stock control, and visual merchandising. Brush up on these topics and be prepared to discuss how you would ensure compliance with company policies and contribute to store KPIs.
