At a Glance
- Tasks: Support the Store Manager in driving sales and leading a motivated team.
- Company: Join Wolverine Worldwide, a global leader in branded footwear and apparel.
- Benefits: Opportunities for growth, flexible hours, and a fun work environment.
- Other info: Dynamic retail setting with a focus on teamwork and community engagement.
- Why this job: Make your mark in retail management while inspiring your team and customers.
- Qualifications: Experience in customer service; leadership skills are a plus.
The predicted salary is between 25000 - 32000 £ per year.
Location: Gunwharf Quays
Hours: 40 hours per week
Wolverine Worldwide is a global marketer of branded footwear, apparel, and accessories. With an established global footprint that spans approximately 200 countries and territories, Wolverine Worldwide is dedicated to advancing various brands.
As an Assistant Manager, you are always on hand to resolve issues and identify fun and fresh ways of doing things. You are loyal and passionate about your customers and your team. Partnering with your manager will give you the chance to make your mark on the store, with plenty of opportunities to grow within the company. This role plays an integral support role to the Store Manager in managing the overall operations of the store, driving sales alongside all relevant KPIs and leading & developing a cohesive team of highly motivated employees who can deliver memorable experiences for all our consumers.
Key Responsibilities- Be a role model - You’ll motivate and engage your team to bring to life the brand values every day, promoting an inclusive and positive working atmosphere.
- Deliver outstanding service to all customers, demonstrating role model behaviours for all the team.
- Assist in driving sales, commerciality and maintenance of standards, including compliance with established policies and procedures.
- Communicate efficiently, both on the floor and behind the scenes.
- Develop and maintain relationships across the business, with your customers and with community partners.
- Partner with the Store Manager to generate innovative and engaging marketing ideas.
- Take ownership over stock management and executing visual merchandising guidelines, contributing towards and delivering on store KPIs.
- Educate your team and advise customers as the product expert and knowledgeable trainer.
- Foster a supportive, productive and inclusive environment that promotes teamwork and accountability.
- Support the store management team in all aspects of running the store including opening and closing the store, cash-handling, stock control, merchandising and maintaining a clean and well-presented store.
- Create amazing experiences for our customers through offering authentic customer service that will leave a lasting impression.
- Maintain compliance with company policies including health and safety regulations.
- Previous experience working in a fast-paced, customer-facing environment.
- Experience working in a customer-facing role.
- Leadership or supervisory experience is preferred, but not essential.
- Flexible and adaptable, comfortable working in a fast-paced environment.
- Flexible schedule and availability to work mornings, evenings, weekends and holidays.
- Passion for our brands and brand lifestyles.
- Self-starter and ambitious – motivated to achieve and exceed store targets.
- Ability to work under pressure and manage multiple tasks at once.
Retail environment
Assistant Manager in Portsmouth employer: Sweaty Betty
Wolverine Worldwide is an exceptional employer, offering a vibrant work culture at Gunwharf Quays where teamwork and inclusivity are celebrated. As an Assistant Manager, you'll have the opportunity to grow within a global brand portfolio while being supported by a dedicated management team, ensuring you can make a meaningful impact on both your team and customers. With a focus on employee development and innovative marketing ideas, this role is perfect for those looking to advance their retail management career in a dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Manager in Portsmouth
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Sweaty Betty, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Sweaty Betty!
We think you need these skills to ace Assistant Manager in Portsmouth
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Sweaty Betty, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Sweaty Betty and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Sweaty Betty that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Sweaty Betty
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
