At a Glance
- Tasks: Create amazing customer experiences and achieve sales targets in a vibrant retail environment.
- Company: Wolverine Worldwide, a global leader in branded footwear and apparel.
- Benefits: Generous clothing allowance, 60% off merchandise, quarterly bonuses, and excellent training opportunities.
- Other info: Diverse and inclusive culture with a commitment to empowerment and community.
- Why this job: Join a passionate team and make a real impact on customer experiences every day.
- Qualifications: Flexible schedule, excellent communication skills, and a passion for our brands.
The predicted salary is between 20000 - 25000 £ per year.
Wolverine Worldwide is a global marketer of branded footwear, apparel, and accessories. With an established global footprint that spans approximately 200 countries and territories, Wolverine Worldwide is dedicated to advancing the following brands: Bates, Chaco, Cat Footwear, Harley Davidson Footwear, Merrell, Saucony, Sweaty Betty, and Wolverine. Our continued success is driven by our ability to stay true to our mission: we empower, engage, and inspire our consumers – every step of the way.
Our team members are the beating heart of all our stores across the world, bringing their contagious passion to work every day, and going above and beyond to ensure an amazing experience for every customer they meet. From the moment they enter the store to when they leave, you will be responsible for making sure our customers have an exceptional experience.
Key Responsibilities
- Creating amazing experiences for our customers through offering authentic customer service that will leave a lasting impression.
- Achieving sales targets and performance metrics.
- Interact with our wonderful customers and educate them on our product, striving to build rapport and lasting relationships.
- Maintaining store standards, front and back, including visual merchandising, managing deliveries, maintaining stock replenishment, helping loss prevention, and adhering to health & safety procedures.
- Be responsible for cash management and adhere to all policy and procedures for security & health & safety and stock accuracy standards.
- Encourage customer loyalty by discussing upcoming collection launches and obtaining customer data.
Knowledge, Skills And Abilities Required
- Flexible schedule and availability to work weekends and holidays.
- Retail sales experience is preferred, but not required.
- Passion for our brands and brand lifestyles.
- Excellent communication skills.
- A positive and professional attitude.
- Enthusiasm to learn and to share your product knowledge.
- Ability to work well under pressure in a fast-paced, sales-driven atmosphere.
Working Conditions
Retail environment.
The Extras
- Generous clothing allowance.
- Seasonal allowance for SB uniform.
- Excellent training & development opportunities.
- Quarterly bonuses.
- 60% off all Sweaty Betty merchandise.
- 25 days holiday (pro-rated if working part-time).
- Refer a Friend bonus scheme.
- Season Ticket Loan.
- Access to Retail Trust - advice & support tool.
- Health Cash Plan benefit with Medicash available to all Sweaty Betty UK Employees.
- Wolverine Worldwide discount.
- Enhanced Family Leave policy.
- People Pension.
Our DEI Commitment
We are working to create a culture and team that represents our mission of empowerment. We want to celebrate our diversity, embody inclusion, and create an equitable business. This means doing more and working harder to make the long-lasting changes necessary. We care about our people, our community, and the world.
We want to stand up for what we believe in and give our people a platform to use their voice. To actively listen and learn from what they have to say. This involves focusing on learning, development, and progression across the business. Being clear on the responsibilities we hold each other and to our community. It also means being committed to equal employment opportunities. Ensuring we consider all applicants for jobs and working harder to make our job advertising more inclusive.
Our DEI mission is to embed diversity, equity, and inclusion at the heart of our business. To create a culture of belonging that empowers everyone to be their best authentic self. We commit to celebrating different perspectives and to continuously learning, developing, and challenging ourselves and our partners.
We know we're on a journey. And far from perfect. But we want to be a part of the solution to the problem. It might not be comfortable or straightforward. But if we weren't up for doing the hard work and breaking the mould, we wouldn't be Sweaty Betty. We are committed to working across our business and with our DEI committee & DEI Collective to be champions, allies, and inclusive, always. Because when we say all, we mean it.
Brand-Experience Retail Associate | Generous Perks in Nottingham employer: Sweaty Betty
Wolverine Worldwide is an exceptional employer that prioritises the growth and well-being of its team members, offering generous perks such as a clothing allowance, quarterly bonuses, and extensive training opportunities. With a vibrant work culture that celebrates diversity and inclusion, employees are empowered to engage with customers passionately while enjoying a supportive environment that fosters personal and professional development. Located in a dynamic retail setting, this role not only provides meaningful interactions with consumers but also encourages a sense of community and belonging among staff.
StudySmarter Expert Advice🤫
We think this is how you could land Brand-Experience Retail Associate | Generous Perks in Nottingham
✨Tip Number 1
Get to know the brands! Dive into the stories behind Bates, Chaco, and all the others. When you can chat about their unique vibes and products, you'll connect better with customers and show your passion.
✨Tip Number 2
Practice your people skills! Role-play with friends or family to get comfortable engaging with customers. The more relaxed and genuine you are, the more likely you'll create those memorable experiences that keep shoppers coming back.
✨Tip Number 3
Stay on top of store standards! Familiarise yourself with visual merchandising and stock management. A tidy, well-presented store not only looks great but also makes it easier for customers to find what they need.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us. Let’s make this happen!
We think you need these skills to ace Brand-Experience Retail Associate | Generous Perks in Nottingham
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for our brands shine through! We want to see how much you love what we do and how you can bring that energy to our customers.
Tailor Your Application:Make sure to customise your application to highlight your relevant experience and skills. We’re looking for those who can create amazing experiences for our customers, so share any past retail or customer service experiences that showcase this!
Be Authentic:We value authenticity, so don’t be afraid to let your personality come through in your writing. Share your unique story and how it aligns with our mission of empowerment and engagement.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to see your application and get you on the path to joining our team!
How to prepare for a job interview at Sweaty Betty
✨Know the Brands Inside Out
Before your interview, take some time to research Wolverine Worldwide and its brands. Understand their missions, values, and product offerings. This knowledge will not only impress your interviewers but also help you connect with the brand's ethos during your conversation.
✨Showcase Your Customer Service Skills
Since the role focuses on creating amazing customer experiences, be prepared to share specific examples of how you've provided exceptional service in the past. Think about times when you went above and beyond for a customer and how that made a difference.
✨Demonstrate Your Passion
Wolverine Worldwide values enthusiasm for their brands. During the interview, express your genuine interest in their products and lifestyle. Share why you love the brands and how you can contribute to fostering that passion in customers.
✨Prepare for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving skills and ability to handle pressure. Practice responses to situations like dealing with a difficult customer or achieving sales targets. This will show your readiness for the fast-paced retail environment.
