Assistant Manager in Hampshire, Portsmouth

Location: Gunwharf Quays

Hours: 40 per week (Must be fully flexible across 7 days per week)

Wolverine Worldwide is a global marketer of branded footwear, apparel, and accessories. With an established global footprint that spans approximately 200 countries and territories, Wolverine Worldwide is dedicated to advancing a portfolio of brands including Bates, Chaco, Cat Footwear, Harley Davidson Footwear, Merrell, Saucony, Sweaty Betty, and Wolverine.

As an Assistant Manager, you will resolve issues and identify innovative ways of doing things while being loyal and passionate about your customers and your team. Partnering with your manager will give you the chance to make your mark on the store, with plenty of opportunities to grow within the company. This role plays an integral support role to the Store Manager in managing the overall operations of the store, driving sales alongside all relevant KPIs, and leading a cohesive team of highly motivated employees who can deliver memorable experiences for all consumers.

Key Responsibilities:

• Be a role model - motivate and engage your team to bring to life the brand values every day, promoting an inclusive and positive working atmosphere.
• Deliver outstanding service to all customers, demonstrating role model behaviours for the team.
• Assist in driving sales, commerciality, and maintenance of standards, including compliance with established policies and procedures.
• Communicate efficiently, both on the floor and behind the scenes, developing and maintaining relationships across the business, with customers, and with community partners.
• Partner with the Store Manager to generate innovative and engaging marketing ideas.
• Take ownership over stock management and executing visual merchandising guidelines, contributing towards and delivering on store KPIs.
• Educate your team and advise customers as the product expert and knowledgeable trainer.
• Foster a supportive, productive, and inclusive environment that promotes teamwork and accountability.
• Support the store management team in all aspects of running the store including opening and closing the store, cash-handling, stock control, merchandising, and maintaining a clean and well-presented store.
• Create amazing experiences for customers through authentic customer service.
• Maintain compliance with company policies including health and safety regulations.

Knowledge, Skills, and Abilities Required:

• Previous experience working in a fast-paced, customer-facing environment.
• Experience in a customer-facing role; leadership or supervisory experience is preferred but not essential.
• Flexible and adaptable, comfortable working in a fast-paced environment.
• Flexible schedule and availability to work mornings, evenings, weekends, and holidays.
• Passion for our brands and brand lifestyles.
• Self-starter and ambitious – motivated to achieve and exceed store targets.
• Ability to work under pressure and manage multiple tasks at once.