At a Glance
- Tasks: Lead the daily operations of Sweaty Betty's global wholesale business and ensure seamless order management.
- Company: Join a dynamic fashion brand known for its empowering culture and commitment to quality.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Collaborative team culture with a focus on continuous improvement and career development.
- Why this job: Be at the forefront of operational excellence in a fast-paced, international environment.
- Qualifications: 3-5 years in wholesale or retail operations, with strong organisational and communication skills.
The predicted salary is between 40000 - 50000 £ per year.
The Wholesale Operations Manager plays a key role in ensuring the seamless operational performance of Sweaty Betty's global wholesale business. Reporting to the Wholesale Director, this role acts as the day‑to‑day operational lead, responsible for order management, fulfilment accuracy, and partner experience across multiple markets and accounts.
Responsibilities
- Lead the daily execution of the wholesale process across multiple partners, ensuring on‑time and accurate delivery.
- Supervise the Wholesale Operations Executive, ensuring prioritisation, workload balance, and adherence to service standards.
- Monitor the order flow from creation to fulfilment, identifying and resolving issues proactively.
- Ensure trading terms, pricing, and delivery conditions are correctly applied in all transactions.
- Support the Wholesale Director in driving operational improvements and embedding global best practice.
- Oversee end‑to‑end order processing including order creation, allocation, shipment tracking and invoicing.
- Liaise closely with Distribution and Logistics teams to manage fulfilment timelines and troubleshoot delivery issues.
- Partner with Customer Service to ensure accurate communication with wholesale partners and timely resolution of queries.
- Track OTIF (On‑Time‑In‑Full) performance, identify root causes of shortfalls, and implement corrective actions.
- Maintain strong awareness of key delivery windows and product launches to support sales execution.
- Ensure accuracy of data across ERP and B2B platforms – including pricing, terms and product information.
- Support the implementation of operational process improvements to enhance efficiency, visibility and control.
- Maintain order documentation and ensure compliance with trading, invoicing and audit requirements.
- Monitor inventory status and liaise with Planning to align stock availability to partner requirements.
- Collaborate with Sales, Finance, Product and Marketing teams to align operational delivery with commercial priorities.
- Partner with the Operations Manager or Head of Operations on system enhancements, reporting tools and performance dashboards.
- Support the preparation of performance summaries, fulfilment reports and partner scorecards.
- Contribute to continuous improvement initiatives and process reviews across global operations.
- Provide daily guidance and support to the Wholesale Operations Executive.
- Ensure clear allocation of tasks, adherence to process and development of operational capability.
- Support onboarding, training and performance management of the Administrator.
- Foster a collaborative and accountable culture within the operational team.
Qualifications
- 3–5 years’ experience in wholesale, third‑party or retail operations within fashion, sportswear or lifestyle brands.
- Strong working knowledge of order management, fulfilment and operational processes.
- Experience working cross‑functionally with Sales, Logistics, Finance and Customer Service teams.
- High attention to detail and data accuracy within ERP or B2B systems (SAP preferred).
- Proactive problem‑solving with excellent organisational and communication skills.
- Confidence handling multiple priorities in a fast‑paced, international environment.
- Team leadership or supervisory experience advantageous.
- Proficiency in Excel and data reporting tools.
Wholesale Operations Manager in City of Westminster employer: Sweaty Betty
At Sweaty Betty, we pride ourselves on being an exceptional employer that fosters a dynamic and inclusive work culture. As a Wholesale Operations Manager, you will benefit from our commitment to employee growth through continuous training and development opportunities, while enjoying the collaborative spirit of our team in a fast-paced international environment. With a focus on operational excellence and innovation, you'll play a vital role in shaping our global wholesale business, all while being part of a brand that values your contributions and promotes a healthy work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Wholesale Operations Manager in City of Westminster
✨Get to Know the Industry Events
Dive into wholesale distribution trade shows and local industry meet-ups. These events are gold mines for networking and can even lead to job leads. Plus, getting face time with companies like Sweaty Betty can make you stand out!
✨Connect with Industry Professionals
Join online forums and communities specific to wholesale distribution. Places like LinkedIn groups or industry-specific Slack channels can put you in touch with insiders who know about the latest job openings at companies like Sweaty Betty before they even get posted.
✨Tailor Your Approach to Distribution Roles
When you apply for full-time roles, make sure your interactions highlight your understanding of supply chain management and logistics. Companies like Sweaty Betty want to see that you get the bigger picture and can contribute to their efficiency!
✨Follow Up Like a Pro
After you've sent in your application, don't be shy! Follow up with a brief message to express your enthusiasm for the role. This not only shows initiative but keeps your name fresh in the minds of recruiters at Sweaty Betty.
We think you need these skills to ace Wholesale Operations Manager in City of Westminster
Some tips for your application 🫡
Show Your Distribution Know-How:For a role in wholesale distribution, it’s crucial to highlight any experience you have with supply chain management or logistics. Make sure to detail any relevant projects or roles on your CV that show you understand how products move from point A to point B efficiently.
Quantify Your Achievements:When crafting your CV, don’t just list tasks; instead, focus on achievements that can be quantified. For example, mention how you increased delivery efficiency by a percentage or managed a specific number of vendors. Numbers stand out and prove you can make a difference at Sweaty Betty.
Tailored Cover Letter Approach:In your cover letter, express why you're passionate about wholesale distribution and what excites you about the specific challenges at Sweaty Betty. Show us you’ve done some research on the company, and mention any values or initiatives they have that resonate with you.
Highlight Team Collaboration Skills:Since wholesale distribution often requires working closely with teams, emphasise your teamwork skills in your application. Include examples of how you’ve successfully collaborated with colleagues, suppliers, or stakeholders to improve operations or resolve issues.
How to prepare for a job interview at Sweaty Betty
✨Showcase Your Analytical Skills
In the wholesale distribution sector, being able to analyse market trends and inventory data is key. Be ready to discuss how you've tackled inventory management issues or implemented solutions that improved efficiency; this will show Sweaty Betty that you can handle the analytical side of the role.
✨Know Your Logistics Inside Out
Since logistics play a massive part in wholesale distribution, it's vital to familiarise yourself with the tools and software used in the industry, like ERP systems or supply chain management platforms. Mention any experience you have with these tools during the interview to impress Sweaty Betty.
✨Prepare for Scenario-Based Questions
Expect questions that revolve around real-life situations in wholesale distribution, such as how you'd handle supply chain disruptions or manage relationships with suppliers. Practice articulating your thought process and decision-making strategies on these topics to demonstrate your problem-solving skills.
✨Highlight Your Long-Term Potential
As you're applying for a full-time role, Sweaty Betty will want to see your commitment to growing within the organisation. Be ready to discuss your career aspirations and how this role aligns with your goals, emphasising that you are in it for the long haul!
