Operations Administrator in City of Westminster

To provide coordination and accurate administrative, analytical, and reporting support across Wholesale and 3P operations, ensuring smooth order administration flow, data input, accuracy and integrity, and exceptional partner service. This role plays a critical part in the operational backbone of the business – maintaining systems, ensuring the smooth planning and delivery of stock to partners and supporting reporting, helping the Sales and Operations teams deliver seamless partner experiences. This is an exciting opportunity for an Operations Administrator to join us on our mission to empower women through fitness and beyond by positively contributing and supporting the Wholesale & 3P team.

Key Responsibilities

• Order & Data Management: Accurately input, update, and track all Wholesale orders across ERP and B2B systems. Maintain product, pricing, and customer data to ensure accuracy across sales and operations platforms. Support order confirmations, invoicing, and fulfilment tracking to ensure partners receive timely updates.
• Operational & Partner Support: Support showroom setup, sample management, and event coordination for seasonal sell‑ins and trade shows. Liaise with logistics, finance, marketing and customer service teams to ensure accurate order fulfilment and partner communication. Assist in administrative onboarding of new wholesale partners by maintaining setup data and documentation. Ensure timely distribution of marketing, imagery, and product information to partners as required.
• Reporting & Analysis: Produce weekly delivery and account performance reports for Sales and Operations teams. Maintain and update line sheets, stock trackers, and partner dashboards. Support the preparation of management reports, presentations and seasonal reviews. Monitor and highlight order or delivery discrepancies to ensure swift resolution.
• Team Liaison: Act as a key and helpful point of liaison and action response across the full Wholesale team, supporting the smooth coordination of any cross‑team processes and communication.

Measures of Success (KPIs)

• Accuracy and timeliness of order entry and reporting.
• Partner and internal stakeholder satisfaction.
• On‑time delivery of administrative outputs.
• Data accuracy and compliance across systems.
• Contribution to process improvement and efficiency.

Experience

• 1‑2 years’ experience in fashion or consumer goods wholesale, operations, or administrative support; experience with global or European operations and logistics is a plus.
• Strong Excel and data management skills; comfortable working with large datasets.
• High admin and detail‑oriented, dependable, and proactive with excellent organisational skills.
• Confident, professional and approachable communicator with good written and spoken English. Additional languages in French, German or Spanish useful.
• Experience using ERP, CRM, or B2B platforms preferred.
• Highly collaborative and comfortable working across commercial and operational teams.

Personal Attributes

• Accurate, organised, and reliable under pressure.
• Curious and eager to learn commercial and operational processes.
• Collaborative and team‑oriented.
• Proactive, with a can‑do attitude and a continuous improvement mindset.
• Passionate about supporting brand and business success through operational excellence.

We are committed to diversity, equity, and inclusion and to create a culture of belonging that empowers everyone to be their best authentic self. We consider all applicants for jobs and are dedicated to equal employment opportunities.