At a Glance
- Tasks: Lead a dynamic team, drive sales, and create amazing customer experiences.
- Company: Join Sweaty Betty, a vibrant brand promoting inclusivity and positivity.
- Benefits: Enjoy generous discounts, bonuses, and excellent training opportunities.
- Other info: Flexible hours and a supportive team culture await you!
- Why this job: Be a role model in a fast-paced retail environment and make a real impact.
- Qualifications: Management experience in retail and a passion for customer service.
The predicted salary is between 30000 - 40000 £ per year.
Key Responsibilities
- Be a role model – motivate and engage your team to bring the brand values to life every day, always promoting an inclusive and positive working atmosphere and celebrating success.
- Own all sales and profit results, driving cost management of all aspects outlined on the P&L reporting, including payroll management, sales & KPIs.
- Deliver outstanding service to all customers, demonstrating role model behaviours for the team.
- Always communicate efficiently, both on the floor and behind the scenes.
- Develop and maintain relationships across the business with customers and community partners.
- Foster a supportive, productive and inclusive environment that promotes teamwork and accountability.
- Consistently ensure policies, operational standards and procedures are communicated, understood and implemented, including security, people, health & safety and stock management.
- Identify innovative and creative methods to go above and beyond to boost customer loyalty and drive the brand locally within the community.
- Partner with the wider business to ensure prompt placement of stock and take responsibility for the smooth running of the store.
- Take responsibility for change management in the store, engaging your team to adhere to new ways of working within the brand.
- Create amazing customer experiences through authentic customer service that leaves a lasting impression.
Qualifications
- Experience in a management role, thriving in a fast‑paced, client‑focused retail environment.
- Commercial approach with a proven sales background and experience setting and delivering store KPIs.
- Flexible and adaptable, comfortable working in a fast‑paced environment.
- Flexible schedule and availability to work mornings, evenings, weekends and holidays.
- Passion for our brands and brand lifestyles.
- Ability to work under pressure and manage multiple tasks simultaneously.
- Proficient in POS systems.
- Budget management experience, including payroll and expenses.
- Exceptional customer service and team management skills with a proven track record of developing others.
- Interest in and awareness of market trends in the retail industry.
Working Conditions
- Retail environment.
- High School diploma or equivalent.
Benefits
- Generous clothing allowance.
- Seasonal allowance for SB uniform.
- Excellent training & development opportunities.
- Quarterly bonuses.
- 60% off all Sweaty Betty merchandise.
- 25 days holiday (pro‑rated if working part‑time).
- Refer a Friend bonus scheme.
- Season Ticket Loan.
- Access to Retail Trust – advice & support tool.
- Health Cash Plan benefit with Medicash available to all Sweaty Betty UK Employees.
- Wolverine Worldwide discount.
- Enhanced Family Leave policy.
- People Pension.
Store Manager - 40 Hours - 12M FTC - Sweaty Betty in Bromley employer: Sweaty Betty
At Sweaty Betty, we pride ourselves on being an exceptional employer that fosters a vibrant and inclusive work culture. As a Store Manager, you will not only lead a passionate team but also enjoy generous benefits such as a clothing allowance, excellent training opportunities, and a supportive environment that encourages personal and professional growth. Located in a dynamic retail setting, we celebrate success and prioritise employee well-being, making it a truly rewarding place to work.
StudySmarter Expert Advice🤫
We think this is how you could land Store Manager - 40 Hours - 12M FTC - Sweaty Betty in Bromley
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Sweaty Betty, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Sweaty Betty!
We think you need these skills to ace Store Manager - 40 Hours - 12M FTC - Sweaty Betty in Bromley
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Sweaty Betty, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Sweaty Betty and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Sweaty Betty that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Sweaty Betty
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
