Elective Access Administrator in West Bromwich

Main area Corporate - Administrative and Clerical Grade NHS AfC: Band 3 Contract 12 months (12 month fixed Term contract) Hours

• Full time
• Flexible working

37.5 hours per week (The service is open between 08.00 and 17.00 Monday to Friday) Job ref 381-SS-8322032

Site SWB NHS Trust Town West Bromwich Salary £25,760 - £27,476 per annum Salary period Yearly Closing 28/10/2026 23:59

Here at Sandwell and West Birmingham NHS Trust we’re committed to recruiting and supporting a diverse workforce and we welcome applications from all parts of the community. We are committed to having a team that is made up of diverse skills, experiences and abilities whilst employing people to our organisation who meet our Trust values of ambition, respect and compassion. With the opening of our new hospital, Midland Metropolitan University Hospital, it’s the coming together of expertise from every corner of our organisation and a show of our commitment to provide better healthcare and create more jobs and so much more. We at the Trust actively encourage Black and Minority Ethnic (BME) and disabled applicants, as well as members of the armed forces community and value the positive impact that difference has on our teams. We are committed to equality and diversity within our workforce.

Job overview

We are looking for highly organised, proactive, enthusiastic and customer focused team members within the Patient Access Department at Sandwell and West Birmingham Hospitals NHS Trust.

Based at Sandwell Health Campus the roll is fast paced, varied and challenging working closely with our colleagues throughout the Trust and members of the public to provide a ‘Best in Class’ service.

The department has four main areas –

• Outpatient Bookings, who manage with new referrals and appointments for a variety of specialties;
• Rapid Access and Imaging, who manage referrals for Cancer Services and Imaging,
• Contact Centre, who are the main point of contact for our service users and manage follow up appointments.
• Scheduled Care, who manage in-patient activity throughout the Trust

Main duties of the job

The post holder will be responsible for clinic management, booking and rescheduling of new and follow up appointments to specific targets, dealing with enquiries from colleagues and members of the public and associated administrative tasks.

To be successful in this role you will need to be highly organised and a logical thinker with a strong ability to solve problems and multi task. A cheerful, caring and kind nature, with firm focus on delivering an excellent service are essential attributes, together with proven abilities to communicate effectively at at all levels

Ideally, you will have a good understanding of RTT and 2ww performance targets and have experience in working within a hospital environment; however this is not essential if you are able to demonstrate the other required skills.

Working for our organisation

Sandwell and West Birmingham NHS Trust (SWB) serves Birmingham and the Black Country – one of the country’s most culturally diverse areas. It’s a friendly and welcoming place – a place where you can belong, and a place where you can grow.

We care for our patients, we care about our population, and we care about our people.

Our values – Ambition, Respect and Compassion – are at the heart of who we are. They guide us every step of the way; how we work with each other, and how we look after our patients and their families; how we respect and value the rich diversity of our team and our community.
Our Trust has always aspired to be more than a hospital, more than a healthcare provider. Our purpose is to “Improve the Life Chances and Health Outcomes of our Population.” It is what inspires, drives, and unites us every day. It’s what makes us unique.

We want working at SWB to feel like more than just a job. We want our Trust to be a place where you can feel you belong. A place where you feel happy, safe, and rewarded. A place where you can develop your career in whatever way you choose. When we say we’re ‘with you all the way’ we want you to know that we mean it. Visit the SWB website to find out more about our ambitions and people plans.

To support this vision, we are (where appropriate and safe to do so) actively looking at new models of care which:

• Better protect elective / planned care service delivery across the system by organising on a 'hot and cold' arrangement
• Consider the optimal use of resources through consolidation and specialisation, and
• Seek to reduce unwarranted variance, level up / standardise care through a 'Networked Service Solution' approach across the four sites

Against this context, although this post is hosted by Sandwell & West Birmingham NHS Trust, there may be an expectation to work flexibly across the four partner Trusts to better meet patient and service needs.

As a major employer in the Black Country and West Birmingham region we are committed to supporting all employees to achieve a healthy work life balance. We want the Black Country and West Birmingham region to be the best place to work and as such will consider all requests to work flexibly taking into account personal and individual circumstances alongside the needs of the service. We encourage all prospective applicants to discuss their individual circumstances with the Recruiting Manager as part of the on-boarding process.

Healthcare services have a significant impact on the environment. We are committed to embedding sustainable practices. We expect all colleagues to support the delivery of our Green Strategic Plan and to drive positive changes in their department by joining our Green Impact (opens in a new tab) programme.

The four partner Trusts of the Black Country Provider Collaborative (Dudley Group NHS FT, Royal Wolverhampton NHS Trust, Sandwell & West Birmingham NHS Trust, and Walsall Healthcare NHS Trust) are actively working in partnership to deliver a collective vision focused on providing "better, faster and safer care to the population of the Black Country and beyond".

Detailed job description and main responsibilities

Please see the attached Job Description and Person Specification for full details on what this role entails.

Person specification

Qualifications

• GCE or equivalent in English and Mathematics
• Proof of qualification
• Business or administrative qualification

Experience

• Evidence of continued personal / professional development
• Experience in a Customer Focused environment
• Experience of working in a fast paced, complex or regulated environment
• Experience working in the NHS
• IPM experience
• Experience of clinic and waiting list management
• Experience of Data Protection regulations

Personal Qualities

• Communicate effectively using a variety of media
• Work on own initiative or as part of a team
• Reliable and a flexible approach to cross site working and working hours.
• Ability to meet targets in a pressurised arena
• Able to work within policies and procedures
• Able to manage and prioritise own workload.

Knowledge

• Knowledge of PAS system
• Knowledge of RTT and pathways
• To be able to give and understand written instructions
• Able to accurately maintain records
• Able to compile reports and updates
• Excellent Verbal and Written communication skills
• Good telephone manner
• Good interpersonal skills
• High quality service focus
• Ability to deal with distressed/angry patients/families on a daily basis

Mental Effort

• Able to deal with sensitive matters calmly and clearly
• Able to concentrate for long periods and deal with regular interruptions

Emotional effort

• To be able to handle sensitive and confidential information in accordance with Trust policies.
• To be able to deal with challenging situations

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