Community Case Manager in West Bromwich

Main area Virtual Wards - Hospital at Home Grade NHS AfC: Band 6 Contract Permanent Hours Full time - 37.5 hours per week (will be expected to work between 8am - 8pm, 7 days a week as per rota) Job ref 381-CT-8250536

Site SWB NHS Trust Town West Bromwich Salary £39,959 - £48,117 Per Annum Salary period Yearly Closing 19/10/2026 23:59

Here at Sandwell and West Birmingham NHS Trust we’re committed to recruiting and supporting a diverse workforce and we welcome applications from all parts of the community. We are committed to having a team that is made up of diverse skills, experiences and abilities whilst employing people to our organisation who meet our Trust values of ambition, respect and compassion. With the opening of our new hospital, Midland Metropolitan University Hospital, it’s the coming together of expertise from every corner of our organisation and a show of our commitment to provide better healthcare and create more jobs and so much more. We at the Trust actively encourage Black and Minority Ethnic (BME) and disabled applicants, as well as members of the armed forces community and value the positive impact that difference has on our teams. We are committed to equality and diversity within our workforce.

Job overview

An exciting opportunity has arisen within the Urgent Community Response Directorate to recruit two Community Case Managers within the Virtual Ward Team.

We are seeking to appoint a dynamic, driven, motivated and caring individual who will bring their experience and personality to the role to ensure that as a team we align to the Trusts People, Patient, Population Strategy.

The role would suit someone with recent Emergency and Urgent Care experience within a Community setting.

Our current Virtual Ward Team consists of a range of multidisciplinary colleagues including:

• Occupational Therapists
• Physiotherapists
• Community Matrons
• Operational Managers

We currently have 6 Virtual Wards within the organisation including our award-winning Hospital at Home Service (EPCENTRE) lead in collaboration with our Acute Medicine colleagues. Working with the team, you will support across 4 of the Virtual Wards as detailed below:

Main duties of the job

R epo r t i n g t oas e n i o r C o m m u n i t y M at r o n f o r t h e s e r v i c e , t h e p o st ho l d e r w i l l b e a n aut o n o m o u s p r a c t i t i o n e r an dcli n ic a ls pe c i a list r e s p o n si b le fo r de v e l op i n g a n d i m p l e m e n t i n gs e r v ice p r o v isi o n w i th in th e t e a m a c r o ss t h e bo ro u g h o f Sand w e ll.

T h e po s t ho l d r w i l l h a v c ont i nu i n g r e s p o n si b ili t y f o r p r o a c t i v e ly m o n i to r i n g a n d m a n a g i n g pat i e n t s o n a c a s e l o a d w i th i n a d i s g nod e r r a e t i o n chan e ...

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Working for our organisation

Sandwell and West Birmingham NHS Trust (SWB) serves Birmingham and the Black Country – one of the country’s most culturally diverse areas. It’s a friendly and welcoming place – a place where you can belong, and a place where you can grow.

We care for our patients, we care about our population, and we care about our people.

Our values – Ambition, Respect and Compassion – are at the heart of who we are. They guide us every step of the way; how we work with each other, and how we look after our patients and their families; how we respect and value the rich diversity of our team and our community.

Our Trust has always aspired to be more than a hospital, more than a healthcare provider. Our purpose is to “Improve the Life Chances and Health Outcomes of our Population.” It is what inspires, drives, and unites us every day. It’s what makes us unique.

We want working at SWB to feel like more than just a job. We want our Trust to be a place where you can feel you belong. A place where you feel happy, safe, and rewarded. A place where you can develop your career in whatever way you choose.When we say we’re ‘with you all the way’ we want you to know that we mean it. Visit the SWB website to find out more about our ambitions and people plans.

Detailed job description and main responsibilities

**Please see the attached job description and person specification for more detailed information about the role.**

**You will require a UK driving license and suitable vehicle which can used for work purposes with business insurance (prior to commencement in the role).**

**Please be aware that our base location may change following the opening of MMUH, but this will be discussed further at Interview.**

Person specification

Qualifications

• Registered General / Adult Nurse.
• Qualified Nurse Prescriber or willing to study for.
• Hold a recognised teaching/assessing qualification.
• Evidence of continued professional development.
• Evidence of Post Graduate study
• Evidence of subject related study

Experience

• Post registration experience working in community or acute care group.
• Specialist expertise / knowledge with underpinning theory of long-term conditions
• Documented evidence of relevant KSF based Continuous Professional Development (CPD)
• Experience of working as part of a multi-disciplinary team
• Experience of contributing to the personal development of less experienced staff, students or assistants
• Ability to work across professional and organisational boundaries.
• Evidence of post graduate experience
• Involvement in audit, research and understanding quality issues

Leadership

• Able to speak, receive and issue instructions concerning patients without risk of misunderstandings in group and individual settings.
• Able to communicate effectively in face to face contact, telephone contact, e-mail contact and internal and external meetings.
• Able to carry out frequent, long periods of medium-intense concentration carrying out assessments, planning treatment programmes, supervising support workers and more junior staff and dealing with complex equipment
• Able to deal sensitively with patients with high levels of anxiety/aggression which may be due to dementia, sedation, limited mobility or who are unable to accept current clinical outcomes.

The four partner Trusts of the Black Country Provider Collaborative (Dudley Group NHS FT, Royal Wolverhampton NHS Trust, Sandwell & West Birmingham NHS Trust, and Walsall Healthcare NHS Trust) are actively working in partnership to deliver a collective vision focused on providing

"better, faster and safer care to the population of the Black Country and beyond".

To support this vision, we are (where appropriate and safe to do so) actively looking at new models of care which:

• Better protect elective / planned care service delivery across the system by organising on a 'hot and cold' arrangement
• Consider the optimal use of resources through consolidation and specialisation, and
• Seek to reduce unwarranted variance, level up / standardise care through a 'Networked Service Solution' approach across the four sites

Against this context, although this post is hosted by Sandwell & West Birmingham NHS Trust, there may be an expectation to work flexibly acrossthefour partner Trusts to better meet patient and service needs.

As a major employer in the Black Country and West Birmingham region we are committed to supporting all employees to achieve a healthy work life balance. We want the Black Country and West Birmingham region to be the best place to work and as such will consider all requests to work flexibly taking into account personal and individual circumstances alongside the needs of the service. We encourage all prospective applicants to discuss their individual circumstances with the Recruiting Manager as part of the on-boarding process.

Healthcare services have a significant impact on the environment. We are committed to embedding sustainable practices. We expect all colleagues to support the delivery of our Green Strategic Plan and to drive positive changes in their department by joining our Green Impact programme.

Employer certification / accreditation badges

You must have appropriate UK professional registration.

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

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