Assistant Service Manager in Smethwick

Site Midland Metropolitan University Hospital Town Smethwick Salary £39,959 - £48,117 per annum Salary period Yearly Closing 16/11/2026 23:59

Here at Sandwell and West Birmingham NHS Trust we’re committed to recruiting and supporting a diverse workforce and we welcome applications from all parts of the community. We are committed to having a team that is made up of diverse skills, experiences and abilities whilst employing people to our organisation who meet our Trust values of ambition, respect and compassion. With the opening of our new hospital, Midland Metropolitan University Hospital, it’s the coming together of expertise from every corner of our organisation and a show of our commitment to provide better healthcare and create more jobs and so much more. We at the Trust actively encourage Black and Minority Ethnic (BME) and disabled applicants, as well as members of the armed forces community and value the positive impact that difference has on our teams. We are committed to equality and diversity within our workforce.

Job overview

Are you an organised, proactive problem-solver with a passion for supporting clinical teams?

We’re looking for an Assistant Service Manager to join our busy Medical Rota Team, helping to deliver a seamless 7-day service that keeps patient care running smoothly.

In this pivotal role, you’ll coordinate complex medical rotas, ensure safe staffing levels, and work closely with clinicians and managers to respond to service needs in real time. You’ll be the go-to person for rota queries, troubleshooting, and forward planning—making a tangible difference to both staff experience and patient care.

Main duties of the job

To manage and work with the Rota Co-ordinators to ensure rotas are created and distributed to specific deadlines. To liaise with other stakeholders and attend regular planning meetings.

To manage the day-to‑day running of the medical staffing rotas for the Emergency Department, Acute Medicine and Medicine on call areas.

To line manage the Rota Team, ensuring that key performance targets are met.

To deputise for the Service Manager where required and attend regular update meetings with clinical colleagues to ensure weekly monitoring and forward planning to ensure rotas are covered to meet core staffing requirements.

To deputise for the Service Manager to ensure safe staffing levels for ward areas.

To be the point of contact for escalations and to assist with problem solving where required.

To work with the Service Manager to ensure that financial expenditure and cost improvements are monitored in relation to reducing medical locum expenditure and suggesting the most cost effective ways to ensure safe staffing.

Working for our organisation

Sandwell and West Birmingham NHS Trust (SWB) serves Birmingham and the Black Country – one of the country’s most culturally diverse areas. It’s a friendly and welcoming place – a place where you can belong, and a place where you can grow.

We care for our patients, we care about our population, and we care about our people.

Our values – Ambition, Respect and Compassion – are at the heart of who we are. They guide us every step of the way; how we work with each other, and how we look after our patients and their families; how we respect and value the rich diversity of our team and our community.

Our Trust has always aspired to be more than a hospital, more than a healthcare provider. Our purpose is "Improve the Life Chances and Health Outcomes of our Population." It is what inspires, drives, and unites us every day. It’s what makes us unique.

We want working at SWB to feel like more than just a job. We want our Trust to be a place where you can feel you belong. A place where you feel happy, safe and rewarded. A place where you can develop your career in whatever way you choose. When we say we’re ‘with you all the way’ we want you to know that we mean it. Visit the SWB website to find out more about our ambitions and people plans.

Detailed job description and main responsibilities

Please see the attached Job Description and Personal Specification for details on the main duties and responsibilities for this role.

Person specification

Management Experience

• Demonstrable management experience in the NHS with, responsibility for operational matters, including, staff management, budgetary responsibility, and performance targets,
• Degree or management qualification or willingness to work towards
• Able to demonstrate a high level of communication skills.
• Understanding of budgetary management.

Rota Management

• Experience of Rota Management for Medical Staff or similar

Problem Solving

• Demonstrate evidence of problem solving

The four partner Trusts of the Black Country Provider Collaborative (Dudley Group NHS FT, Royal Wolverhampton NHS Trust, Sandwell & West Birmingham NHS Trust, and Walsall Healthcare NHS Trust) are actively working in partnership to deliver a collective vision focused on providing better, faster and safer care to the population of the Black Country and beyond.

To support this vision, we are (where appropriate and safe to do so) actively looking at new models of care which:

• Better protect elective / planned care service delivery across the system by organising on a 'hot and cold' arrangement
• Consider the optimal use of resources through consolidation and specialisation, and
• Seek to reduce unwarranted variance, level up / standardise care through a 'Networked Service Solution' approach across the four sites

Against this context, although this post is hosted by Sandwell & West Birmingham NHS Trust, there may be an expectation to work flexibly acrossthefour partner Trusts to better meet patient and service needs.

As a major employer in the Black Country and West Birmingham region we are committed to supporting all employees to achieve a healthy work life balance. We want the Black Country and West Birmingham region to be the best place to work and as such will consider all requests to work flexibly taking into account personal and individual circumstances alongside the needs of the service. We encourage all prospective applicants to discuss their individual circumstances with the Recruiting Manager as part of the on-boarding process.

Healthcare services have a significant impact on the environment. We are committed to embedding sustainable practices. We expect all colleagues to support the delivery of our Green Strategic Plan and to drive positive changes in their department by joining our Green Impact (opens in a new tab) programme.

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