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For Companies At a Glance
- Tasks: Resolve customer enquiries and orders while providing top-notch service.
- Company: Join a dynamic team focused on delivering exceptional customer experiences.
- Benefits: Enjoy a supportive work environment with opportunities for growth and development.
- Why this job: Be part of a fast-paced industry where your skills can shine and make a difference.
- Qualifications: 3+ years in customer service, ideally in fashion; strong communication and organisational skills required.
- Other info: Experience with Shopify is a plus; thrive in a collaborative and energetic atmosphere.
The predicted salary is between 28800 - 48000 £ per year.
Purpose of Role
As Senior Customer Experience Executive, the role will be involved in processing and resolving inbound customer enquiries and orders, identifying and understanding customer needs and always providing a consistently high-quality service. This department is all about providing excellent customer service to all our customers and clients as well as working towards achieving maximum profitability and growth in line with the company strategy and business goals.
Key Responsibilities
- Dealing directly with customers either by telephone or electronically
- Handling and resolving customer complaints
- Obtaining and evaluating all relevant information to handle product and service enquiries
- Processing orders
- Directing requests and unresolved issues to relevant departments
- Recording details of enquiries, comments, and complaints and keeping records of customer interactions and transactions
- Managing administration associated with the role
- Building relationships internally and externally, communicating effectively with customers
- Providing feedback on the efficiency of the customer service process
- Being proactive by prioritising daily tasks and managing the workload
- Ensuring the customer journey is enhanced and the best it can possibly be
Person Specification - Experience and Skills Sets required
- Minimum of 3 years in a Customer Service role is essential (Hair, Beauty or Fast Fashion Ideal)
- Experience of working within fashion brand or similar paced business
- Experience of working in a pressurised/fast paced environment is essential.
- Outstanding communication and interpersonal abilities
- Excellent organisational skills, being able to multi-task
- Ability to think proactively and independently
- Experience in MS Office is essential
- Can work independently as well as in a team
- Shopify experience desirable with reporting schedule required
Contact Detail:
SWAY Hair Extensions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Service Executive
✨Tip Number 1
Familiarise yourself with the latest trends in customer service, especially within the fashion industry. Understanding what customers expect and how to exceed those expectations will set you apart during interviews.
✨Tip Number 2
Prepare examples from your previous roles that showcase your ability to handle complaints and resolve issues effectively. Highlighting specific instances where you've improved customer satisfaction can demonstrate your value to us.
✨Tip Number 3
Brush up on your knowledge of MS Office and any relevant software like Shopify. Being able to discuss your proficiency in these tools will show that you're ready to hit the ground running in a fast-paced environment.
✨Tip Number 4
Network with current or former employees in similar roles. They can provide insights into our company culture and expectations, which can help you tailor your approach when applying for the Senior Customer Service Executive position.
We think you need these skills to ace Senior Customer Service Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in customer service, especially in fast-paced environments like fashion or beauty. Use specific examples to demonstrate your skills in handling enquiries and resolving complaints.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of the role. Mention how your previous experiences align with the responsibilities outlined in the job description, particularly your ability to build relationships and manage customer interactions.
Highlight Relevant Skills: In your application, emphasise your organisational skills, ability to multi-task, and proficiency in MS Office. If you have experience with Shopify, make sure to mention it as it is desirable for this role.
Showcase Your Communication Skills: Since outstanding communication is key for this position, consider including examples of how you've effectively communicated with customers in the past. This could be through resolving complaints or providing feedback on service processes.
How to prepare for a job interview at SWAY Hair Extensions
✨Showcase Your Customer Service Experience
Make sure to highlight your previous experience in customer service roles, especially if you've worked in hair, beauty, or fast fashion. Be prepared to share specific examples of how you've successfully resolved customer complaints and enhanced the customer journey.
✨Demonstrate Your Communication Skills
Since this role requires outstanding communication abilities, practice articulating your thoughts clearly and confidently. Consider role-playing common customer scenarios with a friend to refine your responses and ensure you can handle inquiries effectively.
✨Prepare for Fast-Paced Questions
Expect questions that assess your ability to thrive in a pressurised environment. Think of instances where you've had to manage multiple tasks simultaneously and how you prioritised them to meet deadlines while maintaining quality service.
✨Familiarise Yourself with Relevant Tools
Brush up on your MS Office skills and any experience you have with Shopify. Being able to discuss how you've used these tools in past roles will demonstrate your readiness to hit the ground running in this position.
