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For Companies At a Glance
- Tasks: Resolve customer enquiries and orders while providing top-notch service.
- Company: Join a dynamic fashion brand focused on customer satisfaction and growth.
- Benefits: Enjoy a vibrant work culture with opportunities for personal and professional development.
- Why this job: Be part of a team that values customer experience and fosters strong relationships.
- Qualifications: 3+ years in customer service, ideally in hair, beauty, or fast fashion.
- Other info: Experience with Shopify is a plus; thrive in a fast-paced environment.
The predicted salary is between 36000 - 60000 £ per year.
Purpose of Role
As Senior Customer Experience Executive, the role will be involved in processing and resolving inbound customer enquiries and orders, identifying and understanding customer needs and always providing a consistently high-quality service. This department is all about providing excellent customer service to all our customers and clients as well as working towards achieving maximum profitability and growth in line with the company strategy and business goals.
Key Responsibilities
- Dealing directly with customers either by telephone or electronically
- Handling and resolving customer complaints
- Obtaining and evaluating all relevant information to handle product and service enquiries
- Processing orders
- Directing requests and unresolved issues to relevant departments
- Recording details of enquiries, comments, and complaints and keeping records of customer interactions and transactions
- Managing administration associated with the role
- Building relationships internally and externally, communicating effectively with customers
- Providing feedback on the efficiency of the customer service process
- Being proactive by prioritising daily tasks and managing the workload
- Ensuring the customer journey is enhanced and the best it can possibly be
Person Specification - Experience and Skills Sets required
- Minimum of 3 years in a Customer Service role is essential (Hair, Beauty or Fast Fashion Ideal)
- Experience of working within fashion brand or similar paced business
- Experience of working in a pressurised/fast paced environment is essential.
- Outstanding communication and interpersonal abilities
- Excellent organisational skills, being able to multi-task
- Ability to think proactively and independently
- Experience in MS Office is essential
- Can work independently as well as in a team
- Shopify experience desirable with reporting schedule required
Senior Customer Service Executive employer: SWAY Hair Extensions
Contact Detail:
SWAY Hair Extensions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Service Executive
✨Tip Number 1
Familiarise yourself with the fashion industry, especially if you have experience in hair, beauty, or fast fashion. Understanding current trends and customer preferences will help you connect better with potential employers during interviews.
✨Tip Number 2
Brush up on your communication skills by practising common customer service scenarios. Role-playing with a friend can help you articulate your responses clearly and confidently, which is crucial for a Senior Customer Service Executive.
✨Tip Number 3
Showcase your ability to handle pressure by preparing examples from your past experiences where you successfully managed high-stress situations. This will demonstrate your capability to thrive in a fast-paced environment.
✨Tip Number 4
If you have experience with Shopify, be ready to discuss how you've used it in previous roles. Highlighting your familiarity with this platform can set you apart from other candidates and show your readiness for the role.
We think you need these skills to ace Senior Customer Service Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in customer service, especially in fast-paced environments like fashion or beauty. Use specific examples to demonstrate your skills in handling enquiries and resolving complaints.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer service and how your background aligns with the role. Mention your ability to build relationships and provide high-quality service, as well as your experience with tools like MS Office and Shopify.
Showcase Your Communication Skills: Since outstanding communication is key for this role, consider including a brief example of a time you successfully resolved a customer complaint or improved a process. This will demonstrate your interpersonal abilities effectively.
Highlight Your Organisational Skills: Mention any experience you have with managing multiple tasks or prioritising workloads. This could be through specific projects or roles where you had to juggle various responsibilities while maintaining high service standards.
How to prepare for a job interview at SWAY Hair Extensions
✨Showcase Your Customer Service Experience
Make sure to highlight your previous experience in customer service roles, especially if you've worked in hair, beauty, or fast fashion. Be prepared to share specific examples of how you've successfully resolved customer complaints and enhanced the customer journey.
✨Demonstrate Your Communication Skills
Since this role requires outstanding communication abilities, practice articulating your thoughts clearly and confidently. Consider role-playing common customer scenarios with a friend to refine your responses and ensure you can handle inquiries effectively.
✨Prepare for Fast-Paced Questions
Expect questions that assess your ability to thrive in a pressurised environment. Think of instances where you've had to multi-task or prioritise tasks under tight deadlines, and be ready to discuss how you managed those situations.
✨Familiarise Yourself with Relevant Tools
If you have experience with MS Office and Shopify, be sure to mention it during the interview. If you're not familiar with Shopify, take some time to learn the basics before your interview, as it could give you an edge over other candidates.
