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For Companies At a Glance
- Tasks: Help customers with enquiries and orders while providing top-notch service.
- Company: Join a dynamic fashion brand focused on customer satisfaction and growth.
- Benefits: Enjoy a vibrant work culture, potential for remote work, and employee perks.
- Why this job: Be part of a team that values customer experience and personal development.
- Qualifications: 3+ years in customer service, ideally in fashion; strong communication skills required.
- Other info: Experience with Shopify is a plus; thrive in a fast-paced environment.
The predicted salary is between 36000 - 60000 £ per year.
As Senior Customer Experience Executive, the role will be involved in processing and resolving inbound customer enquiries and orders, identifying and understanding customer needs and always providing a consistently high-quality service. This department is all about providing excellent customer service to all our customers and clients as well as working towards achieving maximum profitability and growth in line with the company strategy and business goals.
Key Responsibilities
- Dealing directly with customers either by telephone or electronically
- Handling and resolving customer complaints
- Obtaining and evaluating all relevant information to handle product and service enquiries
- Processing orders
- Directing requests and unresolved issues to relevant departments
- Recording details of enquiries, comments, and complaints and keeping records of customer interactions and transactions
- Managing administration associated with the role
- Building relationships internally and externally, communicating effectively with customers
- Providing feedback on the efficiency of the customer service process
- Being proactive by prioritising daily tasks and managing the workload
- Ensuring the customer journey is enhanced and the best it can possibly be
Person Specification - Experience and Skills Sets required
- Minimum of 3 years in a Customer Service role is essential (Hair, Beauty or Fast Fashion Ideal)
- Experience of working within fashion brand or similar paced business
- Experience of working in a pressurised/fast paced environment is essential.
- Outstanding communication and interpersonal abilities
- Excellent organisational skills, being able to multi-task
- Ability to think proactively and independently
- Experience in MS Office is essential
- Can work independently as well as in a team
- Shopify experience desirable with reporting schedule required
Locations
Senior Customer Service Executive employer: SWAY Hair Extensions
Contact Detail:
SWAY Hair Extensions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Service Executive
✨Tip Number 1
Familiarise yourself with the fashion industry, especially if you have experience in hair, beauty, or fast fashion. Understanding current trends and customer preferences will help you connect better with potential employers during interviews.
✨Tip Number 2
Brush up on your communication skills. Since the role involves direct interaction with customers, practice articulating your thoughts clearly and confidently. Role-playing common customer service scenarios can be a great way to prepare.
✨Tip Number 3
Showcase your organisational skills by preparing examples of how you've successfully managed multiple tasks in a fast-paced environment. Be ready to discuss specific situations where you prioritised effectively to meet customer needs.
✨Tip Number 4
If you have experience with Shopify or similar platforms, make sure to highlight this in conversations. Familiarity with these tools can set you apart from other candidates and demonstrate your ability to adapt to the company's systems.
We think you need these skills to ace Senior Customer Service Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in customer service, especially in fast-paced environments like fashion or beauty. Use specific examples to demonstrate your skills in handling enquiries and resolving complaints.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of the role. Mention how your previous experiences align with the responsibilities outlined in the job description.
Highlight Relevant Skills: Emphasise your communication and organisational skills in your application. Provide examples of how you've successfully managed customer interactions and improved service processes in past roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at SWAY Hair Extensions
✨Showcase Your Customer Service Experience
Make sure to highlight your previous experience in customer service roles, especially if you've worked in hair, beauty, or fast fashion. Be prepared to share specific examples of how you've successfully resolved customer complaints and enhanced the customer journey.
✨Demonstrate Your Communication Skills
Since outstanding communication is key for this role, practice articulating your thoughts clearly and confidently. During the interview, focus on how you can effectively communicate with both customers and team members to build strong relationships.
✨Prepare for Scenario-Based Questions
Expect to be asked about how you would handle specific customer service scenarios. Think through potential challenges you might face in the role and prepare responses that demonstrate your problem-solving skills and ability to remain calm under pressure.
✨Familiarise Yourself with the Company
Research the company’s values, products, and customer service philosophy. Understanding their approach will help you align your answers with their expectations and show that you're genuinely interested in contributing to their success.
