At a Glance
- Tasks: Support customers with exceptional service across various channels and resolve their queries.
- Company: Join a dynamic team at SWAY, focused on delivering outstanding customer experiences.
- Benefits: Enjoy a supportive work environment with opportunities for growth and development.
- Other info: Be part of a collaborative team that values initiative and teamwork.
- Why this job: Make a real difference in customer satisfaction while thriving in a fast-paced setting.
- Qualifications: 24+ months of customer service experience; Shopify knowledge is a plus.
The predicted salary is between 30000 - 40000 £ per year.
We’re looking for a friendly, organised and customer focused Senior Client Services Executive to support our customers and ensure every interaction with SWAY is exceptional. If you thrive in a fast paced environment and love delivering outstanding service, this role is for you.
What You’ll Do
- Represent SWAY by handling customer enquiries across phone, email and online channels with professionalism, empathy, and confidence.
- Resolve queries, concerns and complaints by finding smart, timely solutions that leave customers feeling valued and supported.
- Process customer orders accurately, ensuring a smooth and efficient experience from enquiry to delivery.
- Provide exceptional product and service guidance, using the right information to help customers make informed decisions.
- Keep detailed records of interactions, orders and feedback to support continuous service improvement.
- Work closely with internal teams, including Operations, Warehouse, and Sales, to ensure customer requests are actioned quickly and correctly.
- Manage and prioritise your workflow, contributing to a seamless, positive customer journey during busy periods and high-volume days.
- Champion the customer experience, identifying opportunities to enhance service and strengthen loyalty.
What We’re Looking For
- 24+ months’ experience in customer service within a fast-paced environment; Hair Shopify experience is a bonus.
- A supportive team player who can also work independently and take initiative.
Senior Client Services Executive employer: SWAY Hair Extensions
At SWAY, we pride ourselves on fostering a vibrant and inclusive work culture that prioritises exceptional customer service and employee growth. As a Senior Client Services Executive, you'll enjoy a supportive environment where your contributions are valued, alongside opportunities for professional development and career advancement. Located in a dynamic setting, we offer competitive benefits and a commitment to ensuring every team member feels empowered to thrive.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Client Services Executive
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Senior Client Services Executive role. You never know who might have a lead or can put in a good word for you!
✨Tip Number 2
Prepare for those interviews! Research SWAY and understand their customer service ethos. Think about how your experience aligns with their needs, especially in handling customer enquiries and resolving issues. Show them you’re the perfect fit!
✨Tip Number 3
Practice your pitch! Be ready to explain how you’ve delivered exceptional service in the past. Use specific examples that highlight your problem-solving skills and ability to work under pressure. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the SWAY team. Let’s get you that dream job!
We think you need these skills to ace Senior Client Services Executive
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your experience in customer service, especially in fast-paced environments. We want to see how you've handled enquiries and resolved issues, so share specific examples that showcase your skills!
Be Personable and Professional:Since we're all about exceptional customer interactions, let your personality shine through in your application. Use a friendly tone while maintaining professionalism to show us you can represent SWAY well.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the job description. Mention how your experience aligns with our needs, especially around handling customer queries and providing guidance.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at SWAY Hair Extensions
✨Know Your Customer Service Basics
Make sure you brush up on your customer service principles. Be ready to discuss how you've handled difficult situations in the past, showcasing your empathy and problem-solving skills. Think of specific examples that highlight your ability to leave customers feeling valued.
✨Familiarise Yourself with SWAY
Do a bit of homework on SWAY and its products. Understanding their offerings will help you provide informed answers during the interview. Plus, it shows your genuine interest in the company and the role, which can really impress the interviewers.
✨Demonstrate Your Organisational Skills
Since the role requires managing multiple tasks, be prepared to share how you prioritise your workload. You might want to mention any tools or methods you use to stay organised, especially during busy periods. This will show that you can handle the fast-paced environment they’re looking for.
✨Showcase Teamwork and Independence
Highlight your ability to work both as part of a team and independently. Share examples of how you've collaborated with other departments to resolve customer issues or improve service. This will demonstrate that you can contribute positively to the team dynamic at SWAY.
