Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support customers with enquiries and ensure exceptional service at SWAY Hair Extensions.
- Company: Join a vibrant team at SWAY, a leading name in hair extensions.
- Benefits: Competitive pay, flexible hours, and a fun work environment.
- Why this job: Make a real difference by enhancing customer experiences in the beauty industry.
- Qualifications: 12+ months in customer service, great communication, and problem-solving skills.
- Other info: Fast-paced role with opportunities for growth and teamwork.
The predicted salary is between 30000 - 42000 £ per year.
We’re looking for a friendly, organised and customer focused Client Services Executive to support our customers and ensure every interaction with SWAY is exceptional. If you thrive in a fast paced environment and love delivering outstanding service, this role is for you.
What You’ll Do
- Represent SWAY by handling customer enquiries across phone, email and online channels with professionalism, empathy, and confidence.
- Resolve queries, concerns and complaints by finding smart, timely solutions that leave customers feeling valued and supported.
- Process customer orders accurately, ensuring a smooth and efficient experience from enquiry to delivery.
- Provide exceptional product and service guidance, using the right information to help customers make informed decisions.
- Keep detailed records of interactions, orders and feedback to support continuous service improvement.
- Work closely with internal teams, including Operations, Warehouse, Sales and Marketing, to ensure customer requests are actioned quickly and correctly.
- Manage and prioritise your workflow, contributing to a seamless, positive customer journey during busy periods and high-volume days.
- Champion the customer experience, identifying opportunities to enhance service and strengthen loyalty.
What We’re Looking For
- 12+ months’ experience in customer service within a fast-paced Hair & Beauty environment.
- Exceptional communication skills with a friendly, approachable and confident manner.
- Highly organised and adaptable, with the ability to multitask and manage competing priorities.
- A proactive problem-solver, able to think on your feet and take ownership of customer needs.
- Good technical skills, including MS Office; Shopify experience is a bonus.
- A supportive team player who can also work independently and take initiative.
Client Services Executive in Altrincham employer: SWAY Hair Extensions
Contact Detail:
SWAY Hair Extensions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Services Executive in Altrincham
✨Tip Number 1
Get to know the company! Research SWAY Hair Extensions and understand their values, products, and customer service approach. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since this role is all about interacting with customers, try role-playing different scenarios with friends or family. This will help you feel more confident and prepared for any questions or concerns that might come your way.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experience where you successfully resolved customer issues. Be ready to share these stories during interviews to demonstrate your proactive approach and ability to think on your feet.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re keen on joining the SWAY team and ready to contribute to an exceptional customer experience.
We think you need these skills to ace Client Services Executive in Altrincham
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your experience in customer service, especially in fast-paced environments like Hair & Beauty. We want to see how you've handled queries and complaints, so share specific examples that showcase your problem-solving skills!
Be Friendly and Approachable: Since we're all about exceptional customer interactions, let your personality shine through in your application. Use a warm tone and demonstrate your communication skills – we love candidates who can connect with customers effortlessly!
Tailor Your Application: Take the time to customise your CV and cover letter for this role. Mention how your skills align with what we’re looking for, like being organised and adaptable. This shows us you’re genuinely interested in joining our team at SWAY.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it makes the whole process smoother for everyone involved!
How to prepare for a job interview at SWAY Hair Extensions
✨Know Your Stuff
Before the interview, make sure you’re familiar with SWAY Hair Extensions and their products. Research their customer service approach and think about how your experience aligns with their values. This will help you answer questions confidently and show that you’re genuinely interested in the role.
✨Showcase Your Communication Skills
As a Client Services Executive, communication is key. During the interview, practice clear and friendly communication. Use examples from your past experiences to demonstrate how you’ve effectively handled customer enquiries or resolved complaints. This will highlight your ability to connect with customers.
✨Be Ready to Problem-Solve
Prepare for situational questions where you might need to demonstrate your problem-solving skills. Think of specific instances where you’ve successfully resolved customer issues. This will show that you can think on your feet and take ownership of customer needs, which is crucial for this role.
✨Emphasise Teamwork and Independence
SWAY values both teamwork and the ability to work independently. Be ready to discuss how you’ve collaborated with others in a fast-paced environment, as well as times when you’ve taken initiative on your own. This balance will showcase your adaptability and support their customer-focused culture.
