At a Glance
- Tasks: Lead a dynamic team in delivering exceptional customer service and achieving sales targets.
- Company: Join the iconic Swatch Group, a leader in watchmaking and innovation.
- Benefits: Competitive pay, employee discounts, and opportunities for career growth.
- Other info: Work in a vibrant store environment with a focus on teamwork and personal development.
- Why this job: Be part of a passionate team that values creativity and customer experience.
- Qualifications: Retail experience and a passion for fashion accessories are preferred.
The predicted salary is between 25000 - 30000 £ per year.
The Swatch Group is an international group active in the manufacture and sale of finished watches, jewelry, watch movements and components. The Group’s production companies also supply movements and components to third-party watchmakers. The Swatch Group is also a key player in the manufacture and sale of electronic systems used in watchmaking and other industries. With its watch brands, it is also a leader in the field of sports event timing as official timekeeper and data-handler of most of the Olympic Games of the last decades and major international sports events.
Job Description
- Greet and serve all customers providing a fast friendly service.
- Ensure familiarity with the product range, past and present, so that customers can be provided with as much detail as necessary.
- Ensure good knowledge of all functions of watches and other Swatch products.
- Provide reliable information to customers in all matters relating to guaranteed and after sales service.
- Help display merchandise as directed.
- Contribute to the store reaching its monthly sales targets.
- Oversee colleagues on the shop floor to ensure best practice is adhered to at all times, providing on the spot feedback when required.
Security
- Assist in controlling shrinkage by attentive action on the shop floor, merchandise handling, accident prevention and careful operation of the till.
- Maintain/build a general awareness of products and security hot spots.
- Follow Company policy and procedures for opening/closing the store.
- All transactions to be handled in a responsible and secure way.
Reporting
- Accurate reporting of all administration and stock control.
- Collation of sales figures.
- Clearly articulate/communicate any issues the store has had in the absence of the Store Manager and/or Assistant Manager.
Care of the Store
- Ensure the store is kept clean and presentable at all times.
- Delegate tasks to colleagues to ensure productivity during peak trade.
Communication
- Adhere to company policies and regulations.
- Attend briefing sessions as directed by your line manager.
- Hold briefing sessions in the absence of the Store Manager or Assistant Manager.
- Confident to communicate at all levels, within the Store and with the wider Swatch Group teams.
- Present and conduct yourself in a professional manner to both customers and colleagues, ensuring all communication is clear.
- Be familiar with international customer’s customs and culture.
Product Knowledge
- Attend regular training programmes.
- Confidently deliver product knowledge and train colleagues on upcoming collections.
- Take responsibility, and be self-motivated and pro-active, to understand all new products and apply training and instructions.
- Be able to deliver good product knowledge to our customers.
Other
- To undertake duties and responsibilities which may fall within the remit of such a post under the direction of your line manager.
- As a member of the store management team be prepared to act up in a more senior capacity when the Store Manager and/or Assistant Manager are out of the business.
- Assist the store management team to lead and inspire your colleagues.
- Ensure service standards and behaviours are in line with training and Swatch guidelines at all times.
Profile
Essential
- Passionate to lead, motivate and engage a team.
- Driven to improve conversion and ensure the store and team meet KPIs.
- Enjoys developing team members, with the ability to provide constructive and positive feedback.
- Passionate about providing the highest level of customer experience, leading by example for other team members.
- Uses initiative to support the Store Manager and Assistant Manager in running the store and providing ideas for improvements.
Preferred
- Previous experience in retail and/or fashion accessories.
- Have experience dealing with international customers.
- Ability to communicate in multiple languages.
- Previous Supervisory experience.
Job Location: Ariel Way Unit K2004A, W12 7GF London, United Kingdom.
Company Address: The Swatch Group (UK) Limited 77 Marsh Wall 12th Floor London E14 9SH United Kingdom.
Senior Retail Sales Advisor Swatch White City employer: Swatch
The Swatch Group is an exceptional employer, offering a vibrant work culture that celebrates creativity and innovation in the heart of London. Employees benefit from comprehensive training programmes, opportunities for personal growth, and a supportive environment that encourages teamwork and excellence in customer service. With a commitment to quality and emotional connection in its products, working at Swatch means being part of a dynamic team that values both professional development and a passion for the art of watchmaking.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Retail Sales Advisor Swatch White City
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Swatch, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Swatch!
We think you need these skills to ace Senior Retail Sales Advisor Swatch White City
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Swatch, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Swatch and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Swatch that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Swatch
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
