At a Glance
- Tasks: Engage customers, provide product knowledge, and help achieve sales targets in a vibrant retail environment.
- Company: Join the iconic Swatch Group, a leader in watchmaking and innovation.
- Benefits: Flexible hours, competitive pay, and opportunities for personal growth.
- Other info: Dynamic work culture with opportunities to lead and inspire your team.
- Why this job: Be part of a passionate team and create memorable customer experiences.
- Qualifications: Retail experience preferred, but a positive attitude and passion for watches are key.
The predicted salary is between 23792 - 29080 £ per year.
The Company
We are recruiting for a Part-Time 20-hour Sales Advisor at our Covent Garden store!
The Swatch Group is an international group active in the manufacture and sale of finished watches, jewelry, watch movements and components.
Swatch Group supplies nearly all components required for the watches sold by its 17 watch and jewelry brands as well as by its two retail brands, Tourbillon and Hour Passion.
The Group’s production companies also supply movements and components to third-party watchmakers.
The Swatch Group is also a key player in the manufacture and sale of electronic systems used in watchmaking and other industries.
With its watch brands, it is also a leader in the field of sports event timing as official timekeeper and data-handler of most of the Olympic Games of the last decades and major international sports events.
The Swatch Group has a unique emotional culture.
Beauty, sensuality, emotions in watches are as much part of it as high-tech, quality and added value on the customer’s wrist.
Both, emotional poetry and innovation play an active part in the commitment to its customers.
The Swatch Group was founded in 1983, by Nicolas G.
Hayek.
It grew out of the merger of two big Swiss watch groups, ASUAG and SSIH.
The Group has since shown steady growth in key financials, leading to records.
Today Swatch Group employs more than 33,500 people in over 50 countries.
The Company
We are recruiting for a Part-Time 20-hour Sales Advisor at our Covent Garden store!
The Swatch Group is an international group active in the manufacture and sale of finished watches, jewelry, watch movements and components.
Swatch Group supplies nearly all components required for the watches sold by its 17 watch and jewelry brands as well as by its two retail brands, Tourbillon and Hour Passion.
The Group’s production companies also supply movements and components to third-party watchmakers.
The Swatch Group is also a key player in the manufacture and sale of electronic systems used in watchmaking and other industries.
With its watch brands, it is also a leader in the field of sports event timing as official timekeeper and data-handler of most of the Olympic Games of the last decades and major international sports events.
The Swatch Group has a unique emotional culture.
Beauty, sensuality, emotions in watches are as much part of it as high-tech, quality and added value on the customer’s wrist.
Both, emotional poetry and innovation play an active part in the commitment to its customers.
The Swatch Group was founded in 1983, by Nicolas G.
Hayek.
It grew out of the merger of two big Swiss watch groups, ASUAG and SSIH.
The Group has since shown steady growth in key financials, leading to records.
Today Swatch Group employs more than 33,500 people in over 50 countries.
Job Description
- Sales
- Greet and serve all customers providing a fast friendly service
- Ensure familiarity with the product range, past and present, so that customers can be provided with as much detail as necessary
- Ensure good knowledge of all functions of watches and other Swatch products
- Provide reliable information to customers in all matters relating to guaranteed and after sales service
- Help display merchandise as directed
- Contribute to the store reaching its monthly sales targets
- Oversee colleagues on the shop floor to ensure best practise is adhered to at all times, providing on the spot feedback when required Security
- Assist in controlling shrinkage by attentive action on the shop floor, merchandise handling, accident prevention and careful operation of the till
- Maintain/build a general awareness of products and security hot spots
- Follow Company policy and procedures for opening/closing the store
- All transactions to be handled in a responsible and secure way Reporting
- Accurate reporting of all administration and stock control
- Collation of sales figures
- Clearly articulate/communicate any issues the store has had in the absence of the Store Manager and/or Assistant Manager Care of the Store
- Ensure the store is kept clean and presentable at all times
- Delegate tasks to colleagues to ensure productivity during peak trade Communication
- Adhere to company policies and regulations
- Attend briefing sessions as directed by your line manager
- Hold briefing sessions in the absence of the Store Manager or Assistant Manager
- Confident to communicate at all levels, within the Store and with the wider Swatch Group teams
- Present and conduct yourself in a professional manner to both customers and colleagues, ensuring all communication is clear
- Be familiar with international customer’s customs and culture. Product Knowledge
- Attend regular training programmes
- Confidently deliver product knowledge and train colleagues on upcoming collections
- Take responsibility, and be self-motivated and pro-active, to understand all new products and apply training and instructions
- Be able to deliver good product knowledge to our customers. Other
- To undertake duties and responsibilities which may fall within the remit of such a post under the direction of your line manager
- As a member of the store management team be prepared to act up in a more senior capacity when the Store Manager and/or Assistant Manager are out of the business
- Assist the store management team to lead and inspire your colleagues
- Ensure service standards and behaviours are in line with training and Swatch guidelines at all times Profile Essential
- Passionate to lead, motivate and engage a team
- Driven to improve conversion and ensure the store and team meet KPIs
- Enjoys developing team members, with the ability to provide constructive and positive feedback
- Passionate about providing the highest level of customer experience, leading by example for other team members
- Uses initiative to support the Store Manager and Assistant Manager in running the store and providing ideas for improvements Preferred
- Previous experience in retail and/or fashion accessories
- Have experience dealing with international customers
- Ability to communicate in multiple languages Previous Supervisory experience
- Job Location: 11 James Street, WC2E 8BT London, United Kingdom (England)
- Company Address
- The Swatch Group (UK) Limited 77 Marsh Wall 12th Floor London E14 9SH United Kingdom
- #J-18808-Ljbffr
Retail Sales Advisor Swatch Covent Garden 40 hours per week employer: Swatch
As a Retail Operations Manager at Swatch, you will thrive in a dynamic and innovative environment that values creativity and teamwork. Our London location offers a vibrant work culture with ample opportunities for professional growth, including training and development programmes tailored to enhance your skills. Enjoy competitive benefits and the chance to make a meaningful impact in a globally recognised brand while collaborating with passionate colleagues.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Sales Advisor Swatch Covent Garden 40 hours per week
✨Get to Know Your Local Scene
Retail is all about community, so don't underestimate the power of local connections. Pop into shops you're interested in, chat with staff, and ask if they have any openings. This personal touch could land you a part-time gig with ease!
✨Show Off Your Personality
Retail is a people business, and employers love genuine, enthusiastic candidates. When you're applying for part-time roles, showcase your customer service skills and personality during interviews. Be yourself, and don't be afraid to share your love for the products!
✨Utilise College or University Resources
If you're a student, check out your university’s career services. They often have links with local retailers looking for part-time staff. It's a great way to find positions that work around your studies while also building your CV!
✨Check Out Seasonal Opportunities
Retail often sees a surge during peak seasons like Christmas or summer sales. Keep your eyes peeled for temporary part-time roles during these times. Many companies, including Swatch, may even transition seasonal workers into permanent positions if you impress them!
We think you need these skills to ace Retail Sales Advisor Swatch Covent Garden 40 hours per week
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, we know that customer service is king! Make sure your CV highlights any experience you've got with face-to-face interactions. Include specific examples where you went above and beyond for a customer—this shows potential employers like Swatch that you're all about creating great shopping experiences.
Flexibility is Key!:For a part-time role, showcasing your availability is crucial. Make it clear in your application when you can work, especially if you have weekday and weekend flexibility. Retail can demand odd hours, so we want to see that you're ready to jump in when needed!
Forget the Fancy Formatting:While you want your CV to look good, in retail, clarity is more important than flashiness. Use simple formatting and bullet points to make your experiences stand out. Retail managers at Swatch will appreciate a straightforward CV that’s easy to skim through.
Craft a Genuine Cover Letter:When applying for a part-time retail position, your cover letter is your chance to shine! Share why you’re excited about Swatch and what you can bring to their team. Maybe you love their products or admire their customer service philosophy—let that passion come through!
How to prepare for a job interview at Swatch
✨Mastering Brand Knowledge
As we're heading into a part-time retail role at Swatch, it’s super crucial to know their brand inside out. Familiarise yourself with their products, customer service approach, and any current promotions. This way, you can engage genuinely in conversations and show that you’re already invested in their vibe.
✨Excellent Customer Scenarios
Prepare for customer service scenarios! Retail interviews often include role-play or situational questions. Think about how you'd handle different customer situations, from dealing with complaints to upselling products. We want to hear how you can keep your cool and keep the customer happy!
✨Tailoring Your Availability
Being part-time means flexibility is key! Be ready to discuss your availability honestly. Employers in retail love candidates who can adapt their schedules to peak hours. Show that you're keen to work evenings or weekends if it helps them out.
✨Show Off Your Team Spirit
Teamwork is essential in retail. Bring up experiences where you worked effectively in a team, whether it’s in previous jobs, school projects, or volunteering. We want to know how you can contribute to a positive team environment at Swatch!
