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- Tasks: Lead a dynamic team, engage customers, and drive sales in a vibrant retail environment.
- Company: Join the iconic Swatch brand in Birmingham's Bull Ring.
- Benefits: Flexible part-time hours, competitive pay, and a fun work atmosphere.
- Why this job: Be part of a creative team and inspire others while delivering top-notch customer experiences.
- Qualifications: Retail experience and a passion for fashion accessories are essential.
- Other info: Opportunity for growth and to develop leadership skills in a supportive environment.
Retail Sales Advisor Swatch Birmingham PT 20 hours FTC until 31 Jan 26
Swatch Birmingham, England, United Kingdom
Essential
Job description
- Passionate to lead, motivate and engage a team
- Driven to improve conversion and ensure the store and team meet KPIs
- Enjoys developing team members, with the ability to provide constructive and positive feedback
- Passionate about providing the highest level of customer experience, leading by example for other team members
- Uses initiative to support the Store Manager and Assistant Manager in running the store and providing ideas for improvement
Sales
- Greet and serve all customers providing a fast friendly service
- Ensure familiarity with the product range, past and present, so that customers can be provided with as much detail as necessary
- Ensure good knowledge of all functions of watches and other Swatch products
- Provide reliable information to customers in all matters relating to guaranteed and after sales service
- Help display merchandise as directed
- Contribute to the store reaching its monthly sales targets
- Oversee colleagues on the shop floor to ensure best practise is adhered to at all times, providing on the spot feedback when required
Security
- Assist in controlling shrinkage by attentive action on the shop floor, merchandise handling, accident prevention and careful operation of the till
- Maintain/build a general awareness of products and security hot spots
- Follow Company policy and procedures for opening/closing the store
- All transactions to be handled in a responsible and secure way
Reporting
- Accurate reporting of all administration and stock control
- Collation of sales figures
- Clearly articulate/communicate any issues the store has had in the absence of the Store Manager and/or Assistant Manage
- Ensure the store is kept clean and presentable at all times
- Delegate tasks to colleagues to ensure productivity during peak trade
Communication
- Adhere to company policies and regulations
- Attend briefing sessions as directed by your line manager
- Hold briefing sessions in the absence of the Store Manager or Assistant Manager
- Confident to communicate at all levels, within the Store and with the wider Swatch Group teams
- Present and conduct yourself in a professional manner to both customers and colleagues, ensuring all communication is clear
- Be familiar with international customer’s customs and culture
Product Knowledge
- Attend regular training programmes
- Confidently deliver product knowledge and train colleagues on upcoming collections
- Take responsibility, and be self-motivated and pro-active, to understand all new products and apply training and instructions
- Be able to deliver good product knowledge to our customers
Other
- To undertake duties and responsibilities which may fall within the remit of such a post under the direction of your line manager
- As a member of the store management team be prepared to act up in a more senior capacity when the Store Manager and/or Assistant Manager are out of the business
- Assist the store management team to lead and inspire your colleagues
- Ensure service standards and behaviors are in line with training and Swatch guidelines at all times
Profile
- Previous experience in retail and/or fashion accessories
- Have experience dealing with international customers
- Ability to communicate in multiple languages
- Previous Supervisory experience
Preferred
- Previous experience in retail and/or fashion accessories
- Have experience dealing with international customers
- Ability to communicate in multiple languages
- Previous Supervisory experience
Languages
English
Job Location: Bull Ring, B5 4BU Birmingham, United Kingdom (England)
Company Address: The Swatch Group (UK) Limited Building 1000 2nd Floor East Wing The Royals Business Park Dockside Road GB-London E16 2QU United Kingdom
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Retail Sales Advisor Swatch Birmingham PT 20 hours FTC until 31 Jan 26 employer: Swatch
Contact Detail:
Swatch Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Sales Advisor Swatch Birmingham PT 20 hours FTC until 31 Jan 26
✨Tip Number 1
Get to know the company inside out! Before your interview, dive into Swatch's history, values, and product range. This will not only impress your interviewers but also help you connect your passion for retail with their brand.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Focus on how you can lead and motivate a team, as well as how you’d enhance customer experience—these are key for the Retail Sales Advisor role.
✨Tip Number 3
Show off your personality! During the interview, let your enthusiasm shine through. Share stories that highlight your previous retail experiences, especially those where you’ve improved sales or provided exceptional customer service.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the position and keep you top of mind for the hiring team.
We think you need these skills to ace Retail Sales Advisor Swatch Birmingham PT 20 hours FTC until 31 Jan 26
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for retail and customer service shine through. We want to see how passionate you are about providing an amazing experience for customers and leading a team!
Tailor Your CV: Make sure to customise your CV to highlight relevant experience in retail or fashion accessories. We love seeing how your past roles have prepared you for this position, so don’t hold back on those details!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to read and understand. Avoid jargon unless it’s relevant to the role!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Swatch
✨Know Your Swatch Inside Out
Before the interview, make sure you’re familiar with Swatch's product range and history. This will not only help you answer questions confidently but also show your passion for the brand. Brush up on the latest collections and any unique features of their watches.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service. Think about how you engaged with customers, resolved issues, or went the extra mile. This is crucial for a Retail Sales Advisor role, so be ready to share these stories!
✨Demonstrate Leadership Potential
Since the role involves overseeing colleagues, think of instances where you’ve led a team or provided constructive feedback. Highlight your ability to motivate others and ensure best practices are followed. This will show that you’re ready to take on responsibilities beyond just sales.
✨Practice Your Communication Skills
As communication is key in this role, practice articulating your thoughts clearly and confidently. You might even want to role-play common customer interactions or team briefings. Being able to communicate effectively with both customers and colleagues will set you apart.