At a Glance
- Tasks: Deliver exceptional customer service and promote Swatch products in a vibrant retail environment.
- Company: Join the fun and creative team at Swatch, known for its innovative watch designs.
- Benefits: Flexible part-time hours, dynamic work culture, and opportunities to learn about stylish timepieces.
- Other info: Exciting opportunities for growth and collaboration in a trendy retail setting.
- Why this job: Be part of a brand that revolutionises watchmaking and connects with customers worldwide.
- Qualifications: Outgoing personality, passion for customer service, and eagerness to learn about our products.
The predicted salary is between 10 - 12 € per hour.
Company known for its bold creativity, Swiss craftsmanship, and playful spirit, Swatch is a contraction of “Second Watch” and is considered the ‘fun’ brand of Swatch Group. Since its inception in 1983, the brand has revolutionised the watch industry with its innovative designs and high-quality materials with the mission to create stylish, affordable alternatives to traditional timepieces. Swatch is celebrated for its diverse collections, including the highly sought-after MoonSwatch collaboration with OMEGA, the vibrant Art Collection featuring unique designs from contemporary artists, and its prestigious Blancpain partnership that brings luxury and precision to its timepieces.
Job Description:
- To provide exceptional levels of customer service to all customers.
- Merchandise, promote and sell all products to end consumers.
- Meeting all sales targets and store objectives.
Sales:
- Greet and serve all customers providing a friendly service and delivering a full and memorable experience.
- Ensure familiarity with the product range, past and present, so that customers can be provided with as much detail as necessary.
- Ensure good knowledge of all functions of watches and other products.
- Provide reliable information to customers in all matters relating to sales and customer service.
- Help display merchandise as directed.
- Contribute to the store reaching its monthly, quarterly and annual sales targets.
- Deliver exceptional customer service to every customer, every time, whether by email, over the phone, or in person in the store.
Security:
- Assist in controlling shrinkage by attentive action on the shop floor, merchandise handling, accident prevention and careful operation of the till and administration policies and procedures.
- Maintain/build a general awareness of products and security hot spots.
- Follow company policy and procedures for opening/closing the store.
- Maintain correct processing of all deliveries.
Cash Handling / Payment Transactions:
- All transactions to be handled in a responsible and secure way.
- Till functions, cashing up, payments and general duties.
- Dealing with, and handling of, cash, credit cards and international currency.
Care of the Store:
- Ensure the store is kept clean and presentable at all times.
- Back of house and shop floor are both just as important.
- Health and safety aware.
- Good visual merchandising standards.
Communication:
- Adhere to company policies and regulations.
- Attend briefing sessions as directed by your line manager.
- Present and conduct yourself in a professional manner to both customers and colleagues, ensuring all communication is clear.
- Be familiar with international customers' customs and culture.
Product Knowledge:
- Attend regular training days.
- Take responsibility, and be self-motivated and pro-active, to understand all new products and apply training and instructions.
- Be able to deliver good product knowledge to our customers.
Other:
- To undertake all duties and responsibilities which may fall within the remit of such a post under the direction of your line manager.
Profile:
- Essential: Positive and outgoing with the ability to naturally converse with customers. Passionate about providing exceptional customer service, committed to understanding a customer’s needs/expectations with a strong desire to exceed them. Adaptable with the ability to build strong working relationships within small teams. Excited to learn about Swatch products and gain a technical understanding of our ranges.
- Preferred: Have experience within retail and/or fashion accessories. Be accommodating to shifts, longer trading hours and staying late for events etc. Have experience dealing with international customers. Ability to communicate in multiple languages. Commercial focus with a desire to exceed KPIs.
Job Location: 99 A Princes Street, EH2 3AA Edinburgh, United Kingdom (Scotland).
Company Address: The Swatch Group (UK) Limited, 77 Marsh Wall, 12th Floor, London E14 9SH United Kingdom.
Retail Sales Advisor Edinburgh 20 hours Part-Time employer: Swatch
Swatch is an exceptional employer that fosters a vibrant and creative work culture, where employees are encouraged to express their individuality while delivering outstanding customer service. Located in the heart of Edinburgh, our part-time Retail Sales Advisors enjoy flexible hours, comprehensive training on our innovative product range, and opportunities for personal growth within a globally recognised brand. Join us to be part of a team that values passion, collaboration, and the joy of making stylish timepieces accessible to all.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Sales Advisor Edinburgh 20 hours Part-Time
✨Tip Number 1
Get to know Swatch inside out! Familiarise yourself with their products, especially the latest collections like the MoonSwatch and Flik Flak. This way, when you chat with customers, you can share your passion and knowledge, making their experience memorable.
✨Tip Number 2
Practice your customer service skills! Role-play with friends or family to get comfortable with greeting customers and handling queries. The more you practice, the more natural it will feel when you're on the shop floor.
✨Tip Number 3
Show off your personality! Swatch is all about fun and creativity, so let that shine through in your interactions. Be friendly, approachable, and ready to engage with customers to create a welcoming atmosphere.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the info you need about the role and what we’re looking for. Don’t miss out on this opportunity!
We think you need these skills to ace Retail Sales Advisor Edinburgh 20 hours Part-Time
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! Swatch is all about creativity and fun, so don’t be afraid to show us who you are. A little bit of flair can go a long way in making your application stand out.
Know Your Stuff:Make sure you’re familiar with Swatch products and our brand ethos. Mentioning specific collections or collaborations in your application shows us that you’re genuinely interested and have done your homework. It’s all about that passion for watches!
Customer Service Focus:Highlight your customer service experience and how you’ve gone above and beyond in previous roles. We want to see that you’re committed to providing exceptional service, just like we do at Swatch. Share any memorable experiences that showcase your skills!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it shows you’re tech-savvy and ready to embrace the digital age, just like our innovative timepieces.
How to prepare for a job interview at Swatch
✨Know Your Swatch
Familiarise yourself with Swatch's history, product range, and recent collaborations like the MoonSwatch and Blancpain. This knowledge will not only impress your interviewers but also show your genuine interest in the brand.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service. Highlight how you went above and beyond to meet customer needs, as this role is all about creating memorable experiences for customers.
✨Be Ready for Role-Playing
Expect some role-playing scenarios during the interview. Practice how you would greet a customer, handle inquiries, or resolve complaints. This will demonstrate your ability to engage with customers effectively.
✨Dress the Part
Since you're applying for a retail position, make sure to dress smartly and in line with Swatch's playful spirit. A stylish outfit can reflect your understanding of the brand's image and your enthusiasm for the role.
