At a Glance
- Tasks: Engage customers with friendly service and showcase our amazing watch collection.
- Company: Join the iconic Swatch Group, a leader in watchmaking and innovation.
- Benefits: Flexible part-time hours, competitive pay, and a fun work environment.
- Other info: Great opportunity for career growth and to develop your leadership skills.
- Why this job: Be part of a passionate team and inspire others while delivering top-notch customer experiences.
- Qualifications: Retail experience is a plus, but a positive attitude and passion for watches are essential.
The predicted salary is between 12 - 15 € per hour.
The Company is recruiting for a Part-Time 20-hour Sales Advisor for our White City Store! The Swatch Group is an international group active in the manufacture and sale of finished watches, jewelry, watch movements and components.
Job Description Responsibilities:
- Greet and serve all customers providing a fast friendly service.
- Ensure familiarity with the product range, past and present, so that customers can be provided with as much detail as necessary.
- Ensure good knowledge of all functions of watches and other Swatch products.
- Provide reliable information to customers in all matters relating to guaranteed and after sales service.
- Help display merchandise as directed.
- Contribute to the store reaching its monthly sales targets.
- Oversee colleagues on the shop floor to ensure best practice is adhered to at all times, providing on the spot feedback when required.
Security:
- Assist in controlling shrinkage by attentive action on the shop floor, merchandise handling, accident prevention and careful operation of the till.
- Maintain/build a general awareness of products and security hot spots.
- Follow Company policy and procedures for opening/closing the store.
- All transactions to be handled in a responsible and secure way.
Reporting:
- Accurate reporting of all administration and stock control.
- Collation of sales figures.
- Clearly articulate/communicate any issues the store has had in the absence of the Store Manager and/or Assistant Manager.
Care of the Store:
- Ensure the store is kept clean and presentable at all times.
- Delegate tasks to colleagues to ensure productivity during peak trade.
Communication:
- Adhere to company policies and regulations.
- Attend briefing sessions as directed by your line manager.
- Hold briefing sessions in the absence of the Store Manager or Assistant Manager.
- Confident to communicate at all levels, within the Store and with the wider Swatch Group teams.
- Present and conduct yourself in a professional manner to both customers and colleagues, ensuring all communication is clear.
- Be familiar with international customer’s customs and culture.
Product Knowledge:
- Attend regular training programmes.
- Confidently deliver product knowledge and train colleagues on upcoming collections.
- Take responsibility, and be self-motivated and pro-active, to understand all new products and apply training and instructions.
- Be able to deliver good product knowledge to our customers.
Other:
- To undertake duties and responsibilities which may fall within the remit of such a post under the direction of your line manager.
- As a member of the store management team be prepared to act up in a more senior capacity when the Store Manager and/or Assistant Manager are out of the business.
- Assist the store management team to lead and inspire your colleagues.
- Ensure service standards and behaviours are in line with training and Swatch guidelines at all times.
Profile:
- Essential: Passionate to lead, motivate and engage a team; driven to improve conversion and ensure the store and team meet KPIs; enjoys developing team members, with the ability to provide constructive and positive feedback; passionate about providing the highest level of customer experience, leading by example for other team members; uses initiative to support the Store Manager and Assistant Manager in running the store and providing ideas for improvements.
- Preferred: Previous experience in retail and/or fashion accessories; have experience dealing with international customers; ability to communicate in multiple languages; previous supervisory experience.
Job Location: Ariel Way Unit K2004A, W12 7GF London, United Kingdom.
Company Address: The Swatch Group (UK) Limited 77 Marsh Wall 12th Floor London E14 9SH United Kingdom.
Part-Time Retail Sales Advisor Swatch White City 20 hours per week employer: Swatch
The Swatch Group is an exceptional employer, offering a vibrant work culture that values both innovation and emotional connection in the world of watchmaking. Employees benefit from comprehensive training programmes, opportunities for personal growth, and a supportive team environment that encourages collaboration and creativity. Located in the dynamic White City area of London, the company provides a unique chance to be part of a global leader in the industry while enjoying the rich cultural diversity of the city.
StudySmarter Expert Advice🤫
We think this is how you could land Part-Time Retail Sales Advisor Swatch White City 20 hours per week
✨Tip Number 1
Get to know the Swatch brand inside out! Familiarise yourself with their products, history, and values. This way, when you chat with the hiring team, you can show off your passion and knowledge, making you stand out from the crowd.
✨Tip Number 2
Practice your customer service skills before the interview. Think about how you'd greet customers and handle different situations in-store. Being able to demonstrate your ability to provide a top-notch customer experience will definitely impress the interviewers.
✨Tip Number 3
Network like a pro! Connect with current or former Swatch employees on LinkedIn. They might share insider tips or even put in a good word for you. Plus, it shows you're genuinely interested in being part of the Swatch family.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining the Swatch team directly. So, get that application in and let’s make it happen!
We think you need these skills to ace Part-Time Retail Sales Advisor Swatch White City 20 hours per week
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for retail and customer service shine through. We want to see how excited you are about the Swatch brand and how you can contribute to our unique culture.
Tailor Your CV:Make sure to customise your CV to highlight relevant experience in retail or customer service. We love seeing how your past roles have prepared you for this position, so don’t hold back!
Be Clear and Concise:Keep your application clear and to the point. We appreciate straightforward communication, so make sure your skills and experiences are easy to read and understand.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Swatch
✨Know Your Products Inside Out
Before the interview, make sure you’re familiar with Swatch's product range, including past and present collections. This will not only impress your interviewers but also show your genuine interest in the brand.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Think about situations where you went above and beyond to help a customer, as this aligns perfectly with Swatch's commitment to a high level of customer experience.
✨Demonstrate Team Leadership Potential
Since the role involves overseeing colleagues, be ready to discuss your leadership style. Share experiences where you motivated a team or provided constructive feedback, highlighting your ability to lead by example.
✨Be Ready for Cultural Awareness Questions
Given that Swatch deals with international customers, brush up on cultural customs and communication styles. Be prepared to discuss how you would adapt your approach to meet the needs of diverse customers.
