Swatch Trafford Park, England, United Kingdom
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Join to apply for the Part Time Retail Sales Advisor - Swatch Manchester Trafford Centre (30 Hours Per Week) role at Swatch
Swatch Trafford Park, England, United Kingdom
Join to apply for the Part Time Retail Sales Advisor - Swatch Manchester Trafford Centre (30 Hours Per Week) role at Swatch
The Company
The story of Swatch is the story of a revolution. In 1983, the unexpected appearance of an affordable, Swiss made, plastic watch turned the watch world upside down. Suddenly, a watch was much more than a way to measure time. It was a new language, a way to speak from the heart without words.
The Company
The story of Swatch is the story of a revolution. In 1983, the unexpected appearance of an affordable, Swiss made, plastic watch turned the watch world upside down. Suddenly, a watch was much more than a way to measure time. It was a new language, a way to speak from the heart without words.
Working for Swatch you will be part of a strong and expanding retail network and working for the world’s largest watchmaking group for one of the world’s most popular brands.
Job Description
Sales
- Greet and serve all customers providing a friendly service and delivering a full and memorable experience
- Ensure familiarity with the product range, past and present, so that customers can be provided with as much detail as necessary
- Ensure good knowledge of all functions of watches and other products
- Provide reliable information to customers in all matters relating to sales and customer service
- Help display merchandise as directed
- Contribute to the store reaching its monthly, quarterly and annual sales targets
- Deliver exceptional customer service to every customer, every time. Whether by email, over the phone, or in person in the Store
- Assist in controlling shrinkage by attentive action on the shop floor, merchandise handling, accident prevention and careful operation of the till and administration policies and procedures
- Maintain/build a general awareness of products and security hot spots
- Follow Company policy and procedures for opening/closing the store
- Maintain correct processing of all deliveries
- All transactions to be handled in a responsible and secure way
- Till functions, cashing up, payments and general duties
- Dealing with, and handling of, cash, credits cards and international currency
- Ensure the store is kept clean and presentable at all times
- Back of house and shop floor are both just as important
- Health and Safety aware
- Good Visual Merchandising standards
- Adhere to company policies and regulations
- Attend briefing sessions as directed by your line manager
- Present and conduct yourself in a professional manner to both customers and colleagues, ensuring all communication is clear
- Be familiar with international customers customs and culture
- Attend regular training days
- Take responsibility, and be self-motivated and pro-active, to understand all new products and apply training and instructions
- Be able to deliver good product knowledge to our customers
- To undertake all duties and responsibilities which may fall within the remit of such a post under the direction of your line manager
Essential
- Positive and outgoing with the ability to naturally converse with customers
- Passionate about providing exceptional customer service, committed to understanding a customer’s needs/expectations with a strong desire to exceed them
- Adaptable with the ability to build strong working relationships within small teams
- Excited to learn about Swatch products and gain a technical understanding of our ranges
- Have experience within retail and/or fashion accessories
- Be accommodating to shifts, longer trading hours and staying late for events etc
- Have experience dealing with international customers
- Ability to communicate in multiple languages
- Commercial focus with a desire to exceed KPIs
Company Address: The Swatch Group (UK) Limited Building 1000 2nd Floor East Wing The Royals Business Park Dockside Road GB-London E16 2QU United Kingdom
Seniority level
Seniority level
Associate
Employment type
Employment type
Full-time
Job function
Industries
Retail Luxury Goods and Jewelry and Retail
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