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For Companies At a Glance
- Tasks: Engage customers, provide product knowledge, and ensure a memorable shopping experience.
- Company: Join Swatch, a revolutionary brand in affordable Swiss watches since 1983.
- Benefits: Enjoy flexible hours, a fun work environment, and opportunities for growth.
- Why this job: Be part of a vibrant team that values creativity and customer connection.
- Qualifications: Positive attitude, passion for customer service, and adaptability are essential.
- Other info: Ideal for students seeking part-time work with a global brand.
Overview
Part Time Retail Sales Advisor – Swatch Glasgow 20 hours
Join to apply for the Part Time Retail Sales Advisor – Swatch Glasgow 20 hours role at Swatch.
Company
The Swatch story is the story of a revolution. In 1983, an affordable, Swiss-made, plastic watch changed the watch world. Working for Swatch means being part of a strong and expanding retail network and the world’s largest watchmaking group for one of the world’s most popular brands.
Job Description
Sales
- Greet and serve all customers providing a friendly service and delivering a full and memorable experience
- Ensure familiarity with the product range, past and present, so that customers can be provided with as much detail as necessary
- Ensure good knowledge of all functions of watches and other products
- Provide reliable information to customers in all matters relating to sales and customer service
- Help display merchandise as directed
- Contribute to the store reaching its monthly, quarterly and annual sales targets
- Deliver exceptional customer service to every customer, every time. Whether by email, over the phone, or in person in the store
Security
- Assist in controlling shrinkage by attentive action on the shop floor, merchandise handling, accident prevention and careful operation of the till and administration policies and procedures
- Maintain/build a general awareness of products and security hot spots
- Follow company policy and procedures for opening/closing the store
- Maintain correct processing of all deliveries
Cash Handling/Payment Transactions
- All transactions to be handled in a responsible and secure way
- Till functions, cashing up, payments and general duties
- Dealing with, and handling of, cash, credit cards and international currency
Care of the Store
- Ensure the store is kept clean and presentable at all times
- Back of house and shop floor are both just as important
- Health and Safety aware
- Good Visual Merchandising standards
Communication
- Adhere to company policies and regulations
- Attend briefing sessions as directed by your line manager
- Present and conduct yourself in a professional manner to both customers and colleagues, ensuring all communication is clear
- Be familiar with international customers’ customs and culture
Product Knowledge
- Attend regular training days
- Take responsibility, and be self-motivated and proactive, to understand all new products and apply training and instructions
- Be able to deliver good product knowledge to our customers
Other
- To undertake all duties and responsibilities which may fall within the remit of such a post under the direction of your line manager
Qualifications
Essential
- Positive and outgoing with the ability to naturally converse with customers
- Passionate about providing exceptional customer service, committed to understanding a customer’s needs/expectations with a strong desire to exceed them
- Adaptable with the ability to build strong working relationships within small teams
- Excited to learn about Swatch products and gain a technical understanding of our ranges
Preferred
- Experience within retail and/or fashion accessories
- Be accommodating to shifts, longer trading hours and staying late for events
- Experience dealing with international customers
- Ability to communicate in multiple languages
- Commercial focus with a desire to exceed KPIs
Location
Job Location: Glasgow, United Kingdom
Company Address
The Swatch Group (UK) Limited Building 1000 2nd Floor East Wing The Royals Business Park Dockside Road GB-London E16 2QU United Kingdom
Seniority level
- Associate
Employment type
- Full-time
Job function
- Retail
Industries
- Retail
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Part Time Retail Sales Advisor - Swatch Glasgow 20 hours employer: Swatch
Contact Detail:
Swatch Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Part Time Retail Sales Advisor - Swatch Glasgow 20 hours
✨Tip Number 1
Familiarise yourself with Swatch's product range and history. Understanding the brand's story and its unique selling points will help you engage customers effectively and demonstrate your passion for the products.
✨Tip Number 2
Practice your customer service skills by role-playing different scenarios. This will prepare you to handle various customer interactions, ensuring you can provide exceptional service that aligns with Swatch's standards.
✨Tip Number 3
Network with current or former Swatch employees if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the interview process.
✨Tip Number 4
Be ready to discuss your adaptability and teamwork skills. Swatch values employees who can work well in small teams and adapt to changing retail environments, so have examples ready to showcase these qualities.
We think you need these skills to ace Part Time Retail Sales Advisor - Swatch Glasgow 20 hours
Some tips for your application 🫡
Understand the Brand: Before applying, take some time to understand Swatch's history and brand values. This will help you tailor your application to reflect your passion for their products and customer service ethos.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous retail or customer service experience. Mention specific instances where you provided exceptional service or contributed to sales targets.
Showcase Your Personality: Swatch is looking for outgoing and positive individuals. Use your application to convey your personality. Share anecdotes that demonstrate your ability to connect with customers and work well in a team.
Tailor Your Application: Make sure to customise your CV and cover letter for this specific role. Address the key responsibilities and skills mentioned in the job description, showing how you meet each requirement.
How to prepare for a job interview at Swatch
✨Know Your Swatch Products
Familiarise yourself with the range of Swatch products, both past and present. Being able to discuss specific features and styles will show your enthusiasm and knowledge during the interview.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service. Highlight how you understood customer needs and exceeded their expectations, as this is crucial for a retail role.
✨Demonstrate Teamwork and Adaptability
Be ready to discuss how you've worked effectively in teams and adapted to different situations. Swatch values strong relationships within small teams, so share relevant experiences that showcase these skills.
✨Communicate Clearly and Professionally
Practice clear and professional communication. Whether it's discussing your experience or answering questions, ensure your responses are concise and articulate, reflecting the brand's commitment to excellent service.
