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For Companies At a Glance
- Tasks: Engage customers, provide product knowledge, and ensure a memorable shopping experience.
- Company: Join Swatch, a revolutionary brand in affordable Swiss watches since 1983.
- Benefits: Enjoy flexible hours, a fun work environment, and opportunities for growth.
- Why this job: Be part of a vibrant team, learn about fashion accessories, and connect with diverse customers.
- Qualifications: Positive attitude, customer-focused, and adaptable; retail experience is a plus.
- Other info: Located in Bull Ring, Birmingham; perfect for students seeking part-time work.
The story of Swatch is the story of a revolution. In 1983, the unexpected appearance of an affordable, Swiss made, plastic watch turned the watch world upside down. Suddenly, a watch was much more than a way to measure time. It was a new language, a way to speak from the heart without words.
Working for Swatch you will be part of a strong and expanding retail network and working for the world’s largest watchmaking group for one of the world’s most popular brands.
Job Description
- Sales
- Greet and serve all customers providing a friendly service and delivering a full and memorable experience.
- Ensure familiarity with the product range, past and present, so that customers can be provided with as much detail as necessary.
- Ensure good knowledge of all functions of watches and other products.
- Provide reliable information to customers in all matters relating to sales and customer service.
- Help display merchandise as directed.
- Contribute to the store reaching its monthly, quarterly and annual sales targets.
- Deliver exceptional customer service to every customer, every time. Whether by email, over the phone, or in person in the Store.
- Assist in controlling shrinkage by attentive action on the shop floor, merchandise handling, accident prevention and careful operation of the till and administration policies and procedures.
- Maintain/build a general awareness of products and security hot spots.
- Follow Company policy and procedures for opening/closing the store.
- Maintain correct processing of all deliveries.
- All transactions to be handled in a responsible and secure way.
- Till functions, cashing up, payments and general duties.
- Dealing with, and handling of, cash, credit cards and international currency.
- Ensure the store is kept clean and presentable at all times.
- Back of house and shop floor are both just as important.
- Adhere to company policies and regulations.
- Attend briefing sessions as directed by your line manager.
- Present and conduct yourself in a professional manner to both customers and colleagues, ensuring all communication is clear.
- Be familiar with international customers' customs and culture.
- Attend regular training days.
- Take responsibility, and be self-motivated and pro-active, to understand all new products and apply training and instructions.
- Be able to deliver good product knowledge to our customers.
- To undertake all duties and responsibilities which may fall within the remit of such a post under the direction of your line manager.
Profile
- Essential
- Positive and outgoing with the ability to naturally converse with customers.
- Passionate about providing exceptional customer service, committed to understanding a customer’s needs/expectations with a strong desire to exceed them.
- Adaptable with the ability to build strong working relationships within small teams.
- Excited to learn about Swatch products and gain a technical understanding of our ranges.
- Have experience within retail and/or fashion accessories.
- Be accommodating to shifts, longer trading hours and staying late for events etc.
- Have experience dealing with international customers.
- Ability to communicate in multiple languages.
- Commercial focus with a desire to exceed KPIs.
Part Time Retail Sales Advisor - Swatch Birmingham (16 Hours Per Week) employer: Swatch
Contact Detail:
Swatch Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Part Time Retail Sales Advisor - Swatch Birmingham (16 Hours Per Week)
✨Tip Number 1
Familiarise yourself with Swatch's product range and history. Understanding the brand's evolution and its unique selling points will help you engage customers effectively and demonstrate your passion for the products.
✨Tip Number 2
Practice your customer service skills by role-playing different scenarios. This will prepare you to handle various customer interactions, ensuring you can provide exceptional service and exceed their expectations.
✨Tip Number 3
Network with current or former Swatch employees if possible. They can provide valuable insights into the company culture and what it takes to succeed in the role, giving you an edge during the interview process.
✨Tip Number 4
Be prepared to discuss your adaptability and teamwork skills. Swatch values employees who can work well in small teams and adjust to changing retail environments, so have examples ready to showcase these qualities.
We think you need these skills to ace Part Time Retail Sales Advisor - Swatch Birmingham (16 Hours Per Week)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Part Time Retail Sales Advisor position. Tailor your application to highlight how your experience aligns with these requirements.
Showcase Customer Service Skills: Since exceptional customer service is crucial for this role, provide specific examples in your CV or cover letter that demonstrate your ability to engage with customers and exceed their expectations.
Highlight Relevant Experience: If you have previous retail or fashion accessories experience, make sure to emphasise this in your application. Mention any achievements or targets you met in past roles to showcase your commercial focus.
Express Enthusiasm for Swatch: Convey your passion for Swatch products and the brand itself in your application. Research the company’s history and values, and mention why you want to be part of their team in Birmingham.
How to prepare for a job interview at Swatch
✨Know Your Products
Familiarise yourself with Swatch's product range, including their history and unique features. Being able to discuss specific watches and their functions will impress your interviewers and show your genuine interest in the brand.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided exceptional customer service in the past. Highlight your ability to understand customer needs and exceed their expectations, as this is crucial for a retail sales advisor role.
✨Demonstrate Teamwork
Swatch values strong working relationships within small teams. Be ready to discuss your experiences working collaboratively and how you contribute to a positive team environment.
✨Be Adaptable and Enthusiastic
Express your excitement about learning new products and adapting to different situations, such as longer trading hours or special events. This attitude will resonate well with the interviewers looking for a passionate candidate.
