At a Glance
- Tasks: Engage customers with a friendly service and showcase our amazing watch range.
- Company: Join the vibrant Swatch Group at Battersea Power Station.
- Benefits: Flexible hours, competitive pay, and a fun team environment.
- Other info: Great opportunity for career growth in a stylish setting.
- Why this job: Be part of a dynamic team and enhance your retail skills.
- Qualifications: Passion for customer service and teamwork; retail experience is a plus.
The predicted salary is between 12000 - 16000 € per year.
The Swatch Group is recruiting for a Part‑time 16‑hour Sales Advisor for our Battersea Power Station Store.
Responsibilities
- Greet and serve all customers providing a fast, friendly service.
- Ensure familiarity with the product range, past and present, so that customers can be provided with as much detail as necessary.
- Ensure good knowledge of all functions of watches and other Swatch products.
- Provide reliable information to customers in all matters relating to guaranteed and after‑sales service.
- Help display merchandise as directed.
- Contribute to the store reaching its monthly sales targets.
- Oversee colleagues on the shop floor to ensure best practice is adhered to at all times, providing on‑spot feedback when required.
- Assist in controlling shrinkage by attentive action on the shop floor, merchandise handling, accident prevention, and careful operation of the till.
- Maintain/build a general awareness of products and security hot‑spots.
- Follow company policy and procedures for opening/closing the store.
- Handle all transactions in a responsible and secure way.
- Accurate reporting of all administration and stock control.
- Collation of sales figures.
- Clearly articulate/communicate any issues the store has had in the absence of the Store Manager and/or Assistant Manager.
- Ensure the store is kept clean and presentable at all times.
- Delegate tasks to colleagues to ensure productivity during peak trade.
Communication
- Adhere to company policies and regulations.
- Attend briefing sessions as directed by your line manager.
- Hold briefing sessions in the absence of the Store Manager or Assistant Manager.
- Communicate confidently at all levels, within the store and with the wider Swatch Group teams.
- Present and conduct yourself in a professional manner to both customers and colleagues, ensuring all communication is clear.
- Be familiar with international customers’ customs and culture.
Product Knowledge
- Attend regular training programmes.
- Confidently deliver product knowledge and train colleagues on upcoming collections.
- Take responsibility and be self‑motivated and pro‑active, to understand all new products and apply training and instructions.
- Be able to deliver good product knowledge to our customers.
Other
- Undertake duties and responsibilities which may fall within the remit of such a post under the direction of your line manager.
- As a member of the store management team, be prepared to act up in a more senior capacity when the Store Manager and/or Assistant Manager are out of the business.
- Assist the store management team to lead and inspire your colleagues.
- Ensure service standards and behaviours are in line with training and Swatch guidelines at all times.
Profile
- Passionate to lead, motivate and engage a team.
- Driven to improve conversion and ensure the store and team meet KPIs.
- Enjoy developing team members, with the ability to provide constructive and positive feedback.
- Passionate about providing the highest level of customer experience, leading by example for other team members.
- Uses initiative to support the Store Manager and Assistant Manager in running the store and providing ideas for improvement.
Preferred
- Previous experience in retail and/or fashion accessories.
- Experience dealing with international customers.
- Ability to communicate in multiple languages.
Job Location
251 Circus Road South, SW11 8BZ, London, United Kingdom.
Company Address
The Swatch Group (UK) Limited, 12th Floor, 77 Marsh Wall, London, E14 9SH, United Kingdom.
Part-Time Retail Sales Advisor Swatch Battersea Power Station 20 hours per week employer: Swatch
The Swatch Group is an exceptional employer, offering a vibrant work culture at the iconic Battersea Power Station location. Employees benefit from comprehensive training programmes, opportunities for personal growth, and a supportive team environment that values customer service excellence. With a focus on teamwork and innovation, this role not only allows you to engage with a diverse clientele but also empowers you to lead and inspire your colleagues in a dynamic retail setting.
StudySmarter Expert Advice🤫
We think this is how you could land Part-Time Retail Sales Advisor Swatch Battersea Power Station 20 hours per week
✨Tip Number 1
Get to know the Swatch products inside out! Familiarise yourself with their history and features so you can impress customers with your knowledge. This will not only help you stand out but also show your passion for the brand.
✨Tip Number 2
Practice your communication skills! Whether it's chatting with customers or briefing your team, being clear and confident is key. Try role-playing scenarios with friends to boost your confidence before the big day.
✨Tip Number 3
Show your enthusiasm during interviews! Let your passion for retail and customer service shine through. Share examples of how you've motivated a team or improved sales in the past to really make an impression.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the Swatch team. Don’t forget to follow up after applying to express your continued interest!
We think you need these skills to ace Part-Time Retail Sales Advisor Swatch Battersea Power Station 20 hours per week
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for retail and customer service shine through. We want to see how passionate you are about providing a top-notch experience for our customers!
Tailor Your CV:Make sure to customise your CV to highlight relevant experience in retail or fashion accessories. We love seeing how your skills align with what we’re looking for, so don’t hold back!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your key achievements and experiences are easy to spot. No need for fluff!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Swatch
✨Know Your Swatch Products
Before the interview, make sure you’re familiar with Swatch's product range, both past and present. This will not only help you answer questions confidently but also show your genuine interest in the brand.
✨Showcase Your Customer Service Skills
Prepare examples from your previous experiences where you provided excellent customer service. Highlight how you greeted customers, handled inquiries, and contributed to a positive shopping experience.
✨Demonstrate Team Leadership
Since the role involves overseeing colleagues, think of instances where you’ve led a team or provided constructive feedback. Be ready to discuss how you motivate others and ensure best practices are followed.
✨Practice Your Communication Skills
Effective communication is key in retail. Practice articulating your thoughts clearly and confidently. You might even want to brush up on any relevant cultural customs if you have experience with international customers.
