At a Glance
- Tasks: Engage with customers, provide exceptional service, and help achieve sales targets.
- Company: Join Swatch, a revolutionary brand in the watch industry.
- Benefits: Flexible hours, competitive pay, and a fun work environment.
- Other info: Great opportunity to develop skills in retail and teamwork.
- Why this job: Be part of a dynamic team and learn about stylish watches.
- Qualifications: Outgoing personality and a passion for customer service.
The predicted salary is between 20000 - 25000 £ per year.
Overview
The story of Swatch is the story of a revolution. In 1983, the unexpected appearance of an affordable, Swiss made, plastic watch turned the watch world upside down. Suddenly, a watch was much more than a way to measure time. It was a new language, a way to speak from the heart without words. Working for Swatch you will be part of a strong and expanding retail network and working for the world’s largest watchmaking group for one of the world’s most popular brands.
Job Description
- Sales
- Greet and serve all customers providing a friendly service and delivering a full and memorable experience.
- Ensure familiarity with the product range, past and present, so that customers can be provided with as much detail as necessary.
- Ensure good knowledge of all functions of watches and other products.
- Provide reliable information to customers in all matters relating to sales and customer service.
- Help display merchandise as directed.
- Contribute to the store reaching its monthly, quarterly and annual sales targets.
- Deliver exceptional customer service to every customer, every time. Whether by email, over the phone, or in person in the Store.
- Security
- Assist in controlling shrinkage by attentive action on the shop floor, merchandise handling, accident prevention and careful operation of the till and administration policies and procedures.
- Maintain/build a general awareness of products and security hot spots.
- Follow Company policy and procedures for opening/closing the store.
- Maintain correct processing of all deliveries.
- Cash Handling/Payment Transactions
- All transactions to be handled in a responsible and secure way.
- Till functions, cashing up, payments and general duties.
- Dealing with, and handling of, cash, credit cards and international currency.
- Care of the Store
- Ensure the store is kept clean and presentable at all times.
- Back of house and shop floor are both just as important.
- Health and Safety aware
- Good Visual Merchandising standards
- Communication
- Adhere to company policies and regulations.
- Attend briefing sessions as directed by your line manager.
- Present and conduct yourself in a professional manner to both customers and colleagues, ensuring all communication is clear.
- Be familiar with international customers' customs and culture.
- Product Knowledge
- Attend regular training days.
- Take responsibility, and be self-motivated and pro-active, to understand all new products and apply training and instructions.
- Be able to deliver good product knowledge to our customers.
- Other
- To undertake all duties and responsibilities which may fall within the remit of such a post under the direction of your line manager.
Profile
- Essential
- Positive and outgoing with the ability to naturally converse with customers.
- Passionate about providing exceptional customer service, committed to understanding a customer’s needs/expectations with a strong desire to exceed them.
- Adaptable with the ability to build strong working relationships within small teams.
- Excited to learn about Swatch products and gain a technical understanding of our ranges.
- Preferred
- Have experience within retail and/or fashion accessories.
- Be accommodating to shifts, longer trading hours and staying late for events etc.
- Have experience dealing with international customers.
- Ability to communicate in multiple languages.
- Commercial focus with a desire to exceed KPIs.
Job Location: 37 A Paradise Street, L1 3EU Manchester, United Kingdom (England)
Company Address: The Swatch Group (UK) Limited 77 Marsh Wall 12th Floor London E14 9SH United Kingdom
Part Time Retail Sales Advisor - Swatch Liverpool 16 hours in Manchester employer: Swatch
Swatch is an exceptional employer that fosters a vibrant and inclusive work culture, where employees are encouraged to grow and develop their skills in the dynamic retail environment of Liverpool. With a strong emphasis on customer service and teamwork, Swatch offers flexible part-time roles that allow for a healthy work-life balance, alongside opportunities for training and advancement within the world's largest watchmaking group. Join us to be part of a revolutionary brand that values creativity and passion in every aspect of its operations.
