At a Glance
- Tasks: Engage customers with friendly service and help them find the perfect watch.
- Company: Join Swatch, a revolutionary brand in the watch industry.
- Benefits: Flexible hours, competitive pay, and a fun work environment.
- Other info: Great opportunity to grow in retail and connect with diverse customers.
- Why this job: Be part of a dynamic team and learn about stylish watches.
- Qualifications: Outgoing personality and a passion for customer service.
The predicted salary is between 10 - 12 £ per hour.
The story of Swatch is the story of a revolution. In 1983, the unexpected appearance of an affordable, Swiss made, plastic watch turned the watch world upside down. Suddenly, a watch was much more than a way to measure time. It was a new language, a way to speak from the heart without words. Working for Swatch you will be part of a strong and expanding retail network and working for the world’s largest watchmaking group for one of the world’s most popular brands.
Responsibilities
- Greet and serve all customers providing a friendly service and delivering a full and memorable experience.
- Ensure familiarity with the product range, past and present, so that customers can be provided with as much detail as necessary.
- Ensure good knowledge of all functions of watches and other products.
- Provide reliable information to customers in all matters relating to sales and customer service.
- Help display merchandise as directed.
- Contribute to the store reaching its monthly, quarterly and annual sales targets.
- Deliver exceptional customer service to every customer, every time, whether by email, over the phone, or in person in the Store.
- Assist in controlling shrinkage by attentive action on the shop floor, merchandise handling, accident prevention and careful operation of the till and administration policies and procedures.
- Maintain/build a general awareness of products and security hot spots.
- Follow Company policy and procedures for opening/closing the store.
- Maintain correct processing of all deliveries.
- All transactions to be handled in a responsible and secure way.
- Till functions, cashing up, payments and general duties.
- Dealing with, and handling of, cash, credit cards and international currency.
- Ensure the store is kept clean and presentable at all times; back of house and shop floor are both just as important.
- Be health and safety aware.
- Adhere to company policies and regulations.
- Attend briefing sessions as directed by your line manager.
- Present and conduct yourself in a professional manner to both customers and colleagues, ensuring all communication is clear.
- Be familiar with international customers' customs and culture.
- Attend regular training days.
- Take responsibility, and be self-motivated and pro-active, to understand all new products and apply training and instructions.
- Be able to deliver good product knowledge to our customers.
Profile
- Essential: Positive and outgoing with the ability to naturally converse with customers. Passionate about providing exceptional customer service, committed to understanding a customer’s needs/expectations with a strong desire to exceed them. Adaptable with the ability to build strong working relationships within small teams. Excited to learn about Swatch products and gain a technical understanding of our ranges.
- Preferred: Have experience within retail and/or fashion accessories. Be accommodating to shifts, longer trading hours and staying late for events etc. Have experience dealing with international customers. Ability to communicate in multiple languages. Commercial focus with a desire to exceed KPIs.
Job Location: Bluewater Upper Rose Gallery, DA9 9SS Kent, United Kingdom (England)
Company Address: The Swatch Group (UK) Limited 77 Marsh Wall 12th Floor London E14 9SH United Kingdom
Copy of Part Time Retail Sales Advisor - Swatch Bluewater 20 hours in Kent employer: Swatch
Swatch is an exceptional employer that fosters a vibrant and dynamic work culture, where employees are encouraged to express their creativity and passion for customer service. Located in the bustling Bluewater shopping centre, team members benefit from a supportive environment with opportunities for personal growth and development, all while being part of a globally recognised brand that values innovation and teamwork.
StudySmarter Expert Advice🤫
We think this is how you could land Copy of Part Time Retail Sales Advisor - Swatch Bluewater 20 hours in Kent
✨Tip Number 1
Get to know the brand inside out! Familiarise yourself with Swatch's history, products, and values. This way, when you chat with potential employers, you can show off your passion and knowledge, making you stand out from the crowd.
✨Tip Number 2
Practice your customer service skills! Since this role is all about delivering exceptional experiences, think of scenarios where you can demonstrate your ability to connect with customers. Role-playing with friends can help you feel more confident during interviews.
✨Tip Number 3
Network like a pro! Reach out to current or former Swatch employees on LinkedIn. Ask them about their experiences and any tips they might have for landing a job. Plus, it shows you're genuinely interested in the company!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you can tailor your application to highlight how you meet the specific needs of the role, which can really boost your chances of landing that interview.
We think you need these skills to ace Copy of Part Time Retail Sales Advisor - Swatch Bluewater 20 hours in Kent
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for customer service and retail. A friendly tone can make a big difference!
Tailor Your Application:Make sure to tailor your application to the role at Swatch. Highlight any relevant experience in retail or customer service, and mention your excitement about our products. This shows us you’re genuinely interested in joining our team!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to highlight your skills and experiences – it makes it easier for us to see what you bring to the table!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the details you need about the position there!
How to prepare for a job interview at Swatch
✨Know Your Swatch Inside Out
Before the interview, make sure you’re familiar with Swatch's product range and history. Understand what makes their watches unique and be ready to discuss your favourite models. This shows your passion for the brand and helps you connect with the interviewer.
✨Show Off Your Customer Service Skills
Prepare examples of how you've provided exceptional customer service in the past. Think about times when you went above and beyond for a customer. This will demonstrate your commitment to delivering a memorable experience, which is key for a retail role at Swatch.
✨Dress to Impress
Since you’re applying for a retail position, your appearance matters. Dress smartly and in a way that reflects the Swatch brand. This not only shows that you take the interview seriously but also gives the interviewer a glimpse of how you might represent the brand in-store.
✨Be Ready for Role-Play Scenarios
Expect to engage in role-play during the interview, where you might have to demonstrate how you would handle a customer interaction. Practice common retail scenarios, like dealing with a difficult customer or upselling a product, to show your adaptability and communication skills.
