At a Glance
- Tasks: Deliver exceptional customer service and create memorable shopping experiences.
- Company: Join the vibrant team at Swatch, a leader in fashion accessories.
- Benefits: Flexible hours, competitive pay, and opportunities for growth.
- Other info: Ideal for those looking to gain retail experience and work with international customers.
- Why this job: Be part of a fun, dynamic environment while learning about trendy products.
- Qualifications: Outgoing personality with a passion for customer service and teamwork.
The predicted salary is between 10 - 12 € per hour.
Responsibilities
- Greet and serve all customers providing a friendly service and delivering a full and memorable experience.
- Ensure familiarity with the product range, past and present, so that customers can be provided with as much detail as necessary.
- Ensure good knowledge of all functions of watches and other products.
- Provide reliable information to customers in all matters relating to sales and customer service.
- Help display merchandise as directed.
- Contribute to the store reaching its monthly, quarterly and annual sales targets.
- Deliver exceptional customer service to every customer, every time, whether by email, over the phone, or in person in the store.
- Assist in controlling shrinkage by attentive action on the shop floor, merchandise handling, accident prevention and careful operation of the till and administration policies and procedures.
- Maintain/build a general awareness of products and security hot spots.
- Follow company policy and procedures for opening/closing the store.
- Maintain correct processing of all deliveries.
- Handle all transactions in a responsible and secure way.
- Perform till functions, cashing up, payments and general duties.
- Deal with and handle cash, credit cards and international currency.
- Ensure the store is kept clean and presentable at all times.
- Recognise that back of house and shop floor are both just as important.
- Be health and safety aware.
- Maintain good visual merchandising standards.
- Adhere to company policies and regulations.
- Attend briefing sessions as directed by your line manager.
- Present and conduct yourself in a professional manner to both customers and colleagues, ensuring all communication is clear.
- Be familiar with international customers' customs and culture.
- Attend regular training days.
- Take responsibility, and be self-motivated and pro-active, to understand all new products and apply training and instructions.
- Be able to deliver good product knowledge to our customers.
- Undertake all duties and responsibilities which may fall within the remit of such a post under the direction of your line manager.
Requirements
- Positive and outgoing with the ability to naturally converse with customers.
- Passionate about providing exceptional customer service, committed to understanding a customer’s needs/expectations with a strong desire to exceed them.
- Adaptable with the ability to build strong working relationships within small teams.
- Excited to learn about Swatch products and gain a technical understanding of our ranges.
Preferred
- Have experience within retail and/or fashion accessories.
- Be accommodating to shifts, longer trading hours and staying late for events etc.
- Have experience dealing with international customers.
- Ability to communicate in multiple languages.
- Commercial focus with a desire to exceed KPIs.
Job Location: Bluewater Upper Rose Gallery, DA9 9SS Kent, United Kingdom
Company Address: The Swatch Group (UK) Limited 77 Marsh Wall 12th Floor London E14 9SH United Kingdom
Copy of Part Time Retail Sales Advisor - Swatch Bluewater 20 hours in Greenhithe employer: Swatch
At Swatch, we pride ourselves on being an exceptional employer that values our employees' growth and well-being. Located in the vibrant Bluewater shopping centre, we offer a dynamic work environment where you can develop your retail skills while delivering outstanding customer service. With a strong focus on teamwork, regular training opportunities, and a commitment to maintaining a positive workplace culture, joining our team means being part of a brand that celebrates creativity and innovation.
StudySmarter Expert Advice🤫
We think this is how you could land Copy of Part Time Retail Sales Advisor - Swatch Bluewater 20 hours in Greenhithe
✨Tip Number 1
Get to know the Swatch brand inside out! Familiarise yourself with their product range and history. This way, when you chat with customers, you can provide them with all the juicy details they need.
✨Tip Number 2
Practice your customer service skills! Whether it’s role-playing with a friend or just chatting with people in your daily life, being friendly and approachable is key to making a memorable impression.
✨Tip Number 3
Show off your adaptability! Be ready to share examples of how you've handled different situations in retail. Employers love to see that you can think on your feet and build strong relationships with your team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals who are excited about joining the Swatch family.
We think you need these skills to ace Copy of Part Time Retail Sales Advisor - Swatch Bluewater 20 hours in Greenhithe
Some tips for your application 🫡
Be Yourself:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for customer service and retail. Remember, we’re looking for someone who’s positive and outgoing!
Know Your Stuff:Familiarise yourself with Swatch products and the retail environment before applying. Mention any relevant experience or knowledge in your application. This shows us that you’re genuinely interested and ready to hit the ground running!
Tailor Your Application:Make sure to tailor your application to the job description. Highlight your skills and experiences that match what we’re looking for, like your ability to build relationships and provide exceptional service. It’ll make your application stand out!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re tech-savvy!
How to prepare for a job interview at Swatch
✨Know Your Products
Before the interview, make sure you’re familiar with Swatch's product range. Understand the features and benefits of different watches and accessories. This will not only impress your interviewers but also show your genuine interest in the brand.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service. Think about how you handled difficult situations or went above and beyond for a customer. This will demonstrate your commitment to delivering a memorable experience.
✨Be Ready for Role-Playing
Expect some role-playing scenarios during the interview. Practice how you would greet a customer, handle inquiries, or resolve complaints. This will help you feel more confident and show that you can think on your feet.
✨Dress the Part
Since this is a retail position, dress smartly and in line with the brand’s image. A polished appearance shows that you take the opportunity seriously and understand the importance of presentation in retail.
