Part Time Retail Sales Advisor - Swatch Birmingham (20 Hours Per Week)

Overview

The Company: Swatch – The story of Swatch is the story of a revolution. In 1983, the introduction of an affordable, Swiss-made, plastic watch changed the watch world. A watch became a language to speak from the heart without words. Working for Swatch means you will be part of a strong and expanding retail network within the world’s largest watchmaking group for one of the world’s most popular brands.

Job Description

Sales

• Greet and serve all customers, providing friendly service and a memorable experience.
• Ensure familiarity with the product range, past and present, so customers can receive detailed information as needed.
• Maintain good knowledge of all functions of watches and other products.
• Provide reliable information to customers relating to sales and customer service.
• Assist with displaying merchandise as directed.
• Contribute to the store reaching monthly, quarterly and annual sales targets.
• Deliver exceptional customer service to every customer, every time, whether by email, phone, or in-store.

Security

• Assist in controlling shrinkage through attentive actions on the shop floor, merchandise handling, accident prevention and careful operation of till and administration policies.
• Maintain awareness of products and security hotspots.
• Follow company policy and procedures for opening/closing the store.
• Maintain correct processing of all deliveries.

Cash Handling / Payment Transactions

• Handle all transactions in a responsible and secure way.
• Perform till functions, cashing up, payments and general duties.
• Deal with cash, credit cards and international currency.

Care of the Store

• Keep the store clean and presentable at all times.
• Back of house and shop floor are both important.
• Health and safety aware.
• Maintain good visual merchandising standards.

Communication

• Adhere to company policies and regulations.
• Attend briefing sessions as directed by your line manager.
• Present and conduct yourself professionally to customers and colleagues; ensure clear communication.
• Be familiar with international customers’ customs and culture.

Product Knowledge

• Attend regular training days.
• Be responsible, self-motivated and proactive to understand all new products and apply training and instructions.
• Deliver good product knowledge to customers.

Other

• Undertake all duties and responsibilities which may fall within the remit of the post under the direction of your line manager.

Profile

Essential

• Positive and outgoing with the ability to naturally converse with customers.
• Passionate about providing exceptional customer service, committed to understanding a customer’s needs/expectations with a strong desire to exceed them.
• Adaptable with the ability to build strong working relationships within small teams.
• Excited to learn about Swatch products and gain a technical understanding of our ranges.

Preferred

• Have experience within retail and/or fashion accessories.
• Be accommodating to shifts, longer trading hours and staying late for events, etc.
• Have experience dealing with international customers.
• Ability to communicate in multiple languages.
• Commercial focus with a desire to exceed KPIs.

Job Location

Bull Ring, Birmingham, United Kingdom

Company Address: The Swatch Group (UK) Limited, Building 1000, 2nd Floor East Wing, The Royals Business Park, Dockside Road, London, E16 2QU, United Kingdom