Company
Swatch Group is an international group active in the manufacture and sale of finished watches, jewelry, and watch components.
Job Description
Responsibilities
- Greet and serve all customers providing a fast friendly service
- Ensure familiarity with the product range, past and present, so that customers can be provided with as much detail as necessary
- Ensure good knowledge of all functions of watches and other Swatch products
- Provide reliable information to customers in all matters relating to guaranteed and after-sales service
- Help display merchandise as directed
- Contribute to the store reaching its monthly sales targets
- Oversee colleagues on the shop floor to ensure best practice is adhered to at all times, providing on-the-spot feedback when required
- Assist in controlling shrinkage by attentive action on the shop floor, merchandise handling, accident prevention and careful operation of the till
- Maintain/build a general awareness of products and security hot spots
- Follow company policy and procedures for opening/closing the store
- All transactions to be handled in a responsible and secure way
- Accurate reporting of all administration and stock control
- Collation of sales figures
- Clearly articulate/communicate any issues the store has had in the absence of the Store Manager and/or Assistant Manager
- Ensure the store is kept clean and presentable at all times
- Delegate tasks to colleagues to ensure productivity during peak trade
- Adhere to company policies and regulations
- Attend briefing sessions as directed by your line manager
- Hold briefing sessions in the absence of the Store Manager or Assistant Manager
- Confident to communicate at all levels, within the Store and with the wider Swatch Group teams
- Present and conduct yourself in a professional manner to both customers and colleagues, ensuring all communication is clear
- Be familiar with international customer’s customs and culture
- Attend regular training programmes
- Confidently deliver product knowledge and train colleagues on upcoming collections
- Take responsibility, be self-motivated and pro-active, to understand all new products and apply training and instructions
- Be able to deliver good product knowledge to our customers
Qualifications
- Passionate to lead, motivate and engage a team
- Driven to improve conversion and ensure the store and team meet KPIs
- Enjoys developing team members, with the ability to provide constructive and positive feedback
- Passionate about providing the highest level of customer experience, leading by example for other team members
- Uses initiative to support the Store Manager and Assistant Manager in running the store and providing ideas for improvements
- Previous experience in retail and/or fashion accessories
- Have experience dealing with international customers
- Ability to communicate in multiple languages
- Previous supervisory experience
Job Location: Ariel Way Unit K2004A, W12 7GF London, United Kingdom (England)
Company Address: The Swatch Group (UK) Limited, 77 Marsh Wall, 12th Floor, London, E14 9SH, United Kingdom
