Warehouse Manager

Overview The Swatch Group Ltd is an international group active in the manufacture and sale of finished watches, jewellery, watch movements and components. Swatch Group supplies nearly all components required for the watches sold by its 16 watch and jewellery brands under its roof: Breguet, Harry Winston, Blancpain, Glashütte Original, Léon Hatot, Omega, Longines, Rado, Union Glashütte, Tissot, Balmain, Certina, Mido, Hamilton, Swatch and Flik Flak; as well as by its two retail brands, Tourbillon and Hour Passion. The Group\’s production companies also supply movements and components to third-party watchmakers. The Swatch Group Ltd is also a key player in the manufacture and sale of electronic systems used in watchmaking and other industries. With its watch brands, it is also a leader in the field of sports event timing as official timekeeper and data-handler of most of the Olympic Games of the last decades and major international sports events. The Swatch Group Ltd has a unique emotional culture. Beauty, sensuality, emotions in watches are as much part of it as high-tech, quality and added value on the customer\’s wrist. Both, emotional poetry and innovation play an active part in the commitment to its customers. The Swatch Group Ltd was founded in 1983, by Nicolas G. Hayek. It grew out of the merger of two big Swiss watch groups, ASUAG and SSIH. The Group has since shown steady growth in key financials, leading to records. Today Swatch Group employs more than 33,500 people in over 50 countries.Job Description Inventory ManagementManage the warehouse finished goods products and ensure efficient delivery of goodsEnsure accurate finished goods inventory levels through daily monitoring and cycle countingMonitor, investigate, and rectify stock discrepanciesOrganise and maintain inventory, storage area and finished goods locationsProcess and inspect returned goods, updating inventory records accordinglyProvide timely departmental reporting on stock levels, cycle counts, and other operational KPIs to the Logistics ManagerLiaise with Brand Managers to ensure stock maximisation and HQ Return to BrandsMaintain the security integrity of the finished goods area in accordance with corporate guidelines. Order FulfilmentManage ad-hoc activities and organise shipments to our storesFulfil orders by picking, packing, and labelling finished goods for retailer, boutique, and e-commerce channels, ensuring adherence to customer and company standards and meeting service level agreementsOversee the order fulfilment process, including returns and adjustments, ensuring accurate data entry and quality standards and SLA targets are metCollaborate with logistics and sales teams to ensure prompt replenishment and maintenance of required stock levels by receiving and unpacking finished goods and updating inventory systemsCollaborate closely with the sales team to coordinate staff sales orders, ensuring timely fulfilment, accurate processing, and successful distribution of purchased watches. Shipping and DocumentationEnsure timely requests for documentation from the Import/Export Specialists for shipments outside the UKProvide support to Shipping Operations when requested, assisting with updates on issues such as lost-in-transit items or redeliveriesAssist with the unpacking and packing of incoming and outgoing watch repairs during peak periods or as needed to ensure efficient workflow and timely serviceOversee and ensure the accurate pre-registration of all Customer Service repairs by the packing team prior to distribution within the facility. Team Management and Department PerformanceLead and support the team of storekeepers and goods in/out employees to meet daily operational targetsAssign tasks and manage workflows proactively, considering volumes and work types to meet demandPromote a culture of accountability, teamwork, and continuous improvement within the Finished Goods and Logistics teamTrain team members on operational processes, inventory systems, and quality control procedures to ensure consistency and accuracyEnsure compliance with health and safety regulations, maintaining a safe and organised working environmentImplement and monitor quality control procedures to ensure accuracy and reduce errors in picking, packing, and inventory controlIdentify inefficiencies and work with the Logistics Manager to streamline processes and improve performance. Stakeholder CollaborationAct as a point of contact for internal stakeholders to address inventory and order-related queriesCommunicate with internal stakeholders and foster successful collaboration across the CS operation and the wider Logistics team. Profile Essential Skills and ExperienceProven experience in warehouse inventory control, cycle counting, and resolving stock discrepanciesExperience in managing the picking, packing, and shipping of goods while ensuring adherence to customer standards and service level agreementsFamiliarity with shipping and documentation processes, particularly for international shipmentsProven ability to supervise, lead, and motivate a team of warehouse staff to meet operational targets and enhance performanceStrong experience in driving operational performance through effective leadership and task managementAbility to identify operational issues and implement effective solutions, particularly related to inventory discrepancies and process inefficienciesStrong analytical skills, with the ability to analyse data, identify trends, and provide actionable insights to improve warehouse operationsVery good communication skills to liaise effectively with internal teams and address inventory and order-related queriesStrong ability to manage stakeholder relationships and foster collaboration across departments to ensure smooth operationsVery good IT skills, including proficiency with warehouse management systems such as SAP/R3, Oracle, or similar softwareStrong data analysis capabilities to track performance, inventory levels, and operational KPIs, with the ability to generate timely and accurate reportsHigh attention to detail in all aspects of warehouse management, ensuring accuracy in inventory records, order fulfilment, and reportingKnowledge of warehouse health and safetyProven experience in working under pressure to meet tight deadlines, manage high volumes of orders, and ensure timely delivery without compromising quality. Desirable Skills and Experience:Experience in implementing and monitoring quality control procedures to reduce errors in picking, packing, and inventory controlExperience in e-commerce fulfilment, managing high volumes of orders and maintaining service level agreementsExperience managing high-value products, such as watches or similar luxury items, with a focus on precision and carePrevious involvement in shipping operations, particularly in dealing with international orders and returnsProfessional RequirementsDesirable Qualifications:Relevant certification/qualification in Logistics or Supply Chain ManagementRelevant certification/qualification in continuous improvement methodologies.Job Location: Unit C Adanac Drive, SO16 0BT Southampton, United Kingdom (England)Company Address: The Swatch Group (UK) Limited Building 1000 2nd Floor East Wing The Royals Business Park Dockside Road GB-London E16 2QU United Kingdom

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