At a Glance
- Tasks: Deliver exceptional customer service and manage enquiries with a focus on first-contact resolution.
- Company: Join Longines, a prestigious brand known for elegance and excellence in timepieces.
- Benefits: Gain valuable experience in a supportive environment with opportunities for growth.
- Other info: Work in a dynamic team and enhance your knowledge of luxury products.
- Why this job: Be part of a legendary brand and make a real difference in customer experiences.
- Qualifications: Strong communication skills and a passion for customer service are essential.
The predicted salary is between 25000 - 30000 £ per year.
About the company Longines is famous for the elegance of its timepieces and is a member of the Swatch Group Ltd, the world's leading manufacturer of horological products. Based in Saint-Imier, Switzerland since 1832, Longines watchmakers enjoy an expertise steeped in tradition, elegance and performance. With generations of experience as Official Timekeeper of World Championships and as a partner of international sports federations, Longines has created lasting and durable links to the world of sport. Longines sponsors over 40 sporting events every year, including the Commonwealth Games and various horse racing events including Royal Ascot.
Job description Main Function To deliver exceptional customer service, ensuring every customer interaction embodies the values of the brand. You will manage customer enquiries and complaints, aiming for first-contact resolution while building strong relationships with customers.
- Provide high‑quality information, advice, and guidance to customers through a range of channels including phone calls and emails, resolving queries at the first point of contact.
- Proactively reach out to customers to address potential issues before they elevate, ensuring a seamless and positive experience.
- Handle and follow up on customer complaints and enquiries in a professional, timely, and responsive manner.
- Ensure complaints are resolved in a customer‑focused manner, adhering to agreed service standards, while maintaining the integrity and reputation of Longines.
- Comply with Service Level Agreements (SLAs) ensuring efficient and effective service delivery.
- Develop into an integral member of the team, promoting clear and open communication between colleagues and customers.
- Continuously enhance your knowledge of Longines products, services, and internal procedures/policies to offer accurate and informed assistance to customers.
Profile Essential Skills and Experience
- Exceptional written and verbal communications skills.
- Ability to build strong rapport with customers, using empathy to ensure exceptional service.
- A proactive and positive approach with the ability to anticipate customer needs, make decisions and resolve issues independently.
- Ability to maintain accuracy, professionalism and make decisions whilst working under pressure.
- Excellent time management skills and able to effectively prioritise workload.
- Skilled in conflict management and having challenging conversations.
- Strong IT skills and proficient with Microsoft Office programmes.
- Demonstrable customer service and complaint handling experience.
Desirable Skills and Experience
- Experience using CRM and/or SAP.
Essential Qualifications
- 5 GCSE including Maths and English (or equivalent)
Longines Customer Care Advisor in Southampton employer: SWATCH GROUP
Longines is an exceptional employer, offering a dynamic work environment in the picturesque setting of Saint-Imier, Switzerland. With a strong commitment to employee growth and development, Longines fosters a culture of excellence and teamwork, ensuring that every team member feels valued and empowered. The company not only provides competitive benefits but also encourages a passion for horology and sports, making it a unique place for those looking to build a meaningful career in customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Longines Customer Care Advisor in Southampton
✨Tip Number 1
Get to know Longines inside out! Familiarise yourself with their products and values. This way, when you chat with potential employers, you can show off your passion for the brand and how you can embody its elegance in customer service.
✨Tip Number 2
Practice your communication skills! Whether it’s through mock interviews or casual chats with friends, being able to articulate your thoughts clearly will help you shine during interviews. Remember, it’s all about building that rapport with customers!
✨Tip Number 3
Show your proactive side! Think of examples where you’ve anticipated customer needs or resolved issues before they escalated. This will demonstrate your ability to deliver exceptional service, which is key for a Customer Care Advisor at Longines.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our team and contributing to the Longines legacy.
We think you need these skills to ace Longines Customer Care Advisor in Southampton
Some tips for your application 🫡
Show Off Your Communication Skills:Since exceptional written communication is key for this role, make sure your application reflects that. Use clear and concise language, and don’t shy away from showcasing your personality – we want to see the real you!
Tailor Your Application:Take a moment to read through the job description and align your experience with what Longines is looking for. Highlight any relevant customer service experience and how you've handled complaints or enquiries in the past. We love seeing how you fit into our world!
Be Proactive:In your application, demonstrate your proactive approach. Share examples of how you've anticipated customer needs or resolved issues before they escalated. This will show us that you’re ready to embody the values of Longines right from the start.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen on joining the Longines family!
How to prepare for a job interview at SWATCH GROUP
✨Know Your Longines
Before the interview, take some time to research Longines and its history. Familiarise yourself with their products, values, and recent news. This will not only show your genuine interest in the brand but also help you answer questions more confidently.
✨Showcase Your Communication Skills
As a Customer Care Advisor, communication is key. Practice articulating your thoughts clearly and concisely. You might want to prepare examples of how you've successfully handled customer queries or complaints in the past, highlighting your exceptional written and verbal skills.
✨Demonstrate Empathy and Proactivity
Think about scenarios where you've anticipated customer needs or resolved issues before they escalated. Be ready to share these experiences during the interview, as showing empathy and a proactive approach aligns perfectly with what Longines values in their customer interactions.
✨Prepare for Conflict Management Questions
Expect questions about handling difficult situations or challenging conversations. Prepare specific examples that showcase your conflict management skills and how you maintained professionalism under pressure. This will demonstrate your ability to uphold Longines' reputation while resolving customer issues.
