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- Tasks: Deliver top-notch customer care and manage returns for Swatch and Flik Flak.
- Company: Join a vibrant team at a leading watch brand.
- Benefits: Enjoy flexible working, competitive pay, and personal development opportunities.
- Why this job: Make a real difference in customer satisfaction while learning about luxury watches.
- Qualifications: Strong communication skills and attention to detail are essential.
- Other info: Weekend work required, with compensatory time off during the week.
The predicted salary is between 30000 - 40000 £ per year.
Main Function: To ensure delivery of a consistently high level of customer care for Swatch and Flik Flak, UK and Ireland customers by continually reviewing and developing the customer care function.
Main Role and Responsibilities:
- Efficiently manage customer returns, ensuring timely and appropriate resolutions such as refunds or exchanges, in line with company policies.
- Identify and address counterfeit items during the return process, particularly for collaboration watches, ensuring brand integrity.
- Perform minor watch servicing, including bracelet adjustments and battery replacements, to maintain high customer satisfaction.
- Foster strong team collaboration through clear, respectful, and proactive communication with colleagues and customers.
- Take initiative to continuously deepen your knowledge of our brands, products, services, and internal procedures, staying current with updates and best practices.
- Maintain regular contact with customers primarily via phone and email to understand their needs and take appropriate action.
Additional Responsibilities (when required):
- Deliver accurate and helpful information, advice, and guidance to customers via phone and email, aiming to resolve queries at the first point of contact.
- Proactively engage with customers to identify and address potential issues before they escalate into complaints.
- Monitor customer interactions to ensure timely and consistent handling in line with company standards.
- Enhance customer satisfaction and loyalty by consistently meeting or exceeding expectations.
- Some weekend work required, working from home, and compensatory time off provided during the week.
Profile:
- Demonstrate excellent attention to detail and the ability to prioritise tasks effectively in line with business needs.
- Be proficient in Microsoft Office, particularly Excel (e.g., formulas, pivot tables) and Word.
- Show a high level of self-motivation with a commitment to continuous personal development.
- Possess strong verbal and written communication skills, with a customer-focused and approachable manner.
- Have thorough understanding of the Swatch refund policy and relevant consumer law.
- Exhibit excellent organisational and time management skills.
- Take ownership of your workload, ensuring prompt and proactive resolution of issues.
Customer Care Coordinator (Maternity Cover) Southampton (on-Site) employer: SWATCH GROUP
Contact Detail:
SWATCH GROUP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Coordinator (Maternity Cover) Southampton (on-Site)
✨Tip Number 1
Get to know the company inside out! Research Swatch and Flik Flak, their products, and customer care values. This will help you tailor your conversations and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers via phone and email, make sure you can convey information clearly and confidently. Role-play with a friend or family member to get comfortable.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you've resolved issues effectively. Be ready to share these during interviews to demonstrate your proactive approach.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're tech-savvy and know how to navigate online platforms, which is key for this role.
We think you need these skills to ace Customer Care Coordinator (Maternity Cover) Southampton (on-Site)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Care Coordinator role. Highlight your experience in customer service, especially any relevant skills like managing returns or handling customer queries. We want to see how you can bring your unique flair to our team!
Show Off Your Communication Skills: Since this role involves a lot of interaction with customers, it's crucial to demonstrate your strong verbal and written communication skills. Use clear and concise language in your application, and don’t forget to mention any experience you have in resolving customer issues effectively.
Highlight Your Attention to Detail: Attention to detail is key in customer care, especially when dealing with returns and counterfeit items. Share examples from your past roles where your keen eye for detail made a difference. We love candidates who take pride in their work and ensure everything is spot on!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to showcase your application in the best light. Plus, it shows us you’re genuinely interested in joining our team!
How to prepare for a job interview at SWATCH GROUP
✨Know Your Customer Care Basics
Before the interview, brush up on customer care principles and the specific policies of Swatch and Flik Flak. Understanding their refund policy and consumer law will show that you're serious about the role and ready to handle customer queries effectively.
✨Showcase Your Communication Skills
Since this role involves a lot of communication with customers, practice articulating your thoughts clearly. Prepare examples of how you've successfully resolved customer issues in the past, highlighting your proactive approach and ability to foster strong relationships.
✨Demonstrate Attention to Detail
Be ready to discuss how you manage tasks with precision. You might be asked about handling returns or identifying counterfeit items, so think of specific instances where your attention to detail made a difference in customer satisfaction.
✨Familiarise Yourself with the Products
Take some time to learn about Swatch and Flik Flak products, especially any recent updates or best practices. Showing genuine interest in the brands will not only impress your interviewers but also help you answer questions more confidently.