At a Glance
- Tasks: Provide top-notch customer service and resolve queries via phone and email.
- Company: Join the world’s leading watch manufacturer, Swatch Group.
- Benefits: Gain valuable experience in a dynamic environment with potential for growth.
- Other info: 12-month fixed term contract with opportunities to learn about luxury watches.
- Why this job: Be part of a passionate team and make a difference in customer satisfaction.
- Qualifications: GCSEs in Maths and English, plus strong communication and customer service skills.
The predicted salary is between 24000 - 28000 € per year.
The company Swatch Group is the world's number one manufacturer of finished watches. With its 17 watch brands, the Group is present in all price segments, and is also active in the manufacture and sale of watch movements and components. Swatch Group unites, among other companies, the following watch brands under its roof: Breguet, Harry Winston, Blancpain, Glashütte Original, Jaquet Droz, Omega, Longines, Rado, Union Glashütte, Tissot, Balmain, Certina, Mido, Hamilton, Swatch and Flik Flak. The Group has a strong distribution and multi-brand retail net with two sophisticated boutiques under the name of Tourbillon and Hour Passion.
About the role: Our Customer Service Centre in Southampton is the hub of all things watch servicing and repairs for brands under the Swatch Group umbrella. We have several Customer Care Teams based here, and we are looking for someone to join our Rado team, initially for a 12 month fixed term contract. If you have a positive and proactive attitude, confident on the phone and happy to solve customers' problems or deal with any complaints, this may be the job for you. Even if your experience isn't in the watch industry, your skills in customer care could make you a perfect fit for our team.
Job description:
- Provide high quality information, advice and guidance to our customers via incoming telephone and email communication, aiming to resolve all queries at first point of contact.
- Proactively contact customers to address and resolve any potential complaints before they arise.
- Carry out and follow-up customer complaints and enquiries in a professional, timely and responsive manner.
- Ensure complaints are resolved in a customer focused manner in accordance with agreed standards, whilst ensuring that Rado is represented appropriately.
- Adhere to Service Level Agreements within the Customer Service Department.
- Develop yourself into an integral part of the team, ensuring clear communication between colleagues and our customers.
- Continuously develop your knowledge and understanding of Rado products, services and procedures/policies.
Professional requirements:
Essential Skills and Experience:- Excellent time management skills and able to effectively prioritise workload.
- A positive and proactive attitude with an ability to use initiative to make decisions.
- Ability to maintain accuracy, professionalism and make decisions whilst working under pressure.
- Ability to build strong rapport with customers, using empathy to ensure every customer receives exceptional service.
- Skilled in conflict management and having challenging conversations.
- Exceptional written and verbal communication skills including a professional telephone manner.
- Strong IT skills and proficient with Microsoft Office programmes.
- Demonstrable customer service and complaint handling experience.
- 5 GCSE including Maths and English (or equivalent).
12 month FTC Customer Care Advisor - Rado in Southampton employer: SWATCH GROUP
Swatch Group is an exceptional employer, offering a vibrant work culture in Southampton where teamwork and customer satisfaction are at the forefront. Employees benefit from comprehensive training and development opportunities, ensuring personal growth while being part of a globally recognised brand in the watch industry. With a focus on innovation and quality service, joining the Rado team means contributing to a legacy of excellence in watchmaking.
StudySmarter Expert Advice🤫
We think this is how you could land 12 month FTC Customer Care Advisor - Rado in Southampton
✨Tip Number 1
Get to know the company! Research Swatch Group and its brands, especially Rado. This will help you tailor your conversations and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your phone skills! Since this role involves a lot of customer interaction over the phone, try role-playing with a friend. This will help you feel more confident when handling queries and complaints.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you successfully resolved customer issues. Be ready to share these during your interview to demonstrate your capability.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen on joining the team at Swatch Group.
We think you need these skills to ace 12 month FTC Customer Care Advisor - Rado in Southampton
Some tips for your application 🫡
Show Your Customer Care Skills:Make sure to highlight your customer service experience in your application. We want to see how you've handled queries and complaints in the past, so share specific examples that showcase your skills!
Be Proactive in Your Approach:Since we're looking for someone with a positive and proactive attitude, let that shine through in your written application. Use language that reflects your enthusiasm for solving problems and helping customers.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to the role at Rado. Mention our products and show that you’ve done your homework about the Swatch Group.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at SWATCH GROUP
✨Know Your Stuff
Before the interview, make sure you research Rado and the Swatch Group. Familiarise yourself with their products, values, and customer service approach. This will not only show your enthusiasm but also help you answer questions more confidently.
✨Showcase Your Customer Care Skills
Prepare examples from your past experiences where you've successfully handled customer complaints or provided exceptional service. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your problem-solving abilities.
✨Practice Makes Perfect
Rehearse common interview questions related to customer service, such as how you would handle a difficult customer or prioritise tasks under pressure. Practising with a friend or in front of a mirror can help you refine your responses and boost your confidence.
✨Ask Thoughtful Questions
At the end of the interview, be ready to ask insightful questions about the role, team dynamics, or company culture. This shows your genuine interest in the position and helps you determine if it's the right fit for you.
