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For Companies At a Glance
- Tasks: Lead a dynamic team, engage customers, and drive sales in a vibrant retail environment.
- Company: Join Swatch, a fun and innovative watch brand known for its creativity and quality since 1983.
- Benefits: Enjoy a lively work culture, potential for growth, and employee discounts on stylish timepieces.
- Why this job: Be part of a brand that revolutionises watchmaking while providing exceptional customer experiences.
- Qualifications: Passion for retail, leadership skills, and experience in fashion accessories preferred.
- Other info: Opportunity to work with iconic collections and collaborate with international teams.
The predicted salary is between 28800 - 43200 £ per year.
The company
Known for its bold creativity, Swiss craftsmanship, and playful spirit, Swatch is a contraction of \”Second Watch\” and is considered the \’fun\’ brand of Swatch Group. Since its inception in 1983, the brand has revolutionised the watch industry with its innovative designs and high-quality materials with the mission to create stylish, affordable alternatives to traditional timepieces. Swatch is celebrated for its diverse collections, including the highly sought-after MoonSwatch collaboration with OMEGA, the vibrant Art Collection featuring unique designs from contemporary artists, and its prestigious Blancpain partnership that brings luxury and precision to its timepieces. Whether through iconic styles or groundbreaking collaborations, Swatch continues to push the boundaries of watchmaking, making modern timepieces accessible to all.
In March 2022 Swatch released its first collaboration with OMEGA – the MoonSwatch which took the world by storm. In 2023 Swatch released another collaboration, this time with Blancpain\’s Fifty Fathoms.
Flik Flak was created in 1987 to integrate a unique concept for learning to tell the time. They are now the most popular children\’s watches. Flik Flak was developed in close collaboration with teachers to enable children to learn and be able to tell the time, quickly and easily.
Job description
Sales
- Greet and serve all customers providing a fast friendly service.
- Ensure familiarity with the product range, past and present, so that customers can be provided with as much detail as necessary.
- Ensure good knowledge of all functions of watches and other Swatch products.
- Provide reliable information to customers in all matters relating to guaranteed and after sales service.
- Help display merchandise as directed.
- Contribute to the store reaching its monthly sales targets.
- Oversee colleagues on the shop floor to ensure best practise is adhered to at all times, providing on the spot feedback when required
Security
- Assist in controlling shrinkage by attentive action on the shop floor, merchandise handling, accident prevention and careful operation of the till.
- Maintain/build a general awareness of products and security hot spots.
- Follow Company policy and procedures for opening/closing the store.
- All transactions to be handled in a responsible and secure way
Reporting
- Accurate reporting of all administration and stock control.
- Collation of sales figures.
- Clearly articulate/communicate any issues the store has had in the absence of the Store Manager and/or Assistant Manager
Care of the Store
- Ensure the store is kept clean and presentable at all times.
- Delegate tasks to colleagues to ensure productivity during peak trade
Communication
- Adhere to company policies and regulations.
- Attend briefing sessions as directed by your line manager.
- Hold briefing sessions in the absence of the Store Manager or Assistant Manager.
- Confident to communicate at all levels, within the Store and with the wider Swatch Group teams
- Present and conduct yourself in a professional manner to both customers and colleagues, ensuring all communication is clear.
- Be familiar with international customer\’s customs and culture.
Product Knowledge
- Attend regular training programmes.
- Confidently deliver product knowledge and train colleagues on upcoming collections
- Take responsibility, and be self-motivated and pro-active, to understand all new products and apply training and instructions.
- Be able to deliver good product knowledge to our customers.
Profile
Essential
- Passionate to lead, motivate and engage a team
- Driven to improve conversion and ensure the store and team meet KPIs
- Enjoys developing team members, with the ability to provide constructive and positive feedback
- Passionate about providing the highest level of customer experience, leading by example for other team members
- Uses initiative to support the Store Manager and Assistant Manager in running the store and providing ideas for improvements
Preferred
- Previous experience in retail and/or fashion accessories
- Have experience dealing with international customers
- Ability to communicate in multiple languages
- Previous Supervisory experience
#J-18808-Ljbffr
Senior Retail Sales Advisor Swatch Edinburgh employer: SWATCH GROUP
Contact Detail:
SWATCH GROUP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Retail Sales Advisor Swatch Edinburgh
✨Tip Number 1
Familiarise yourself with Swatch's product range and recent collaborations, like the MoonSwatch and Blancpain's Fifty Fathoms. This knowledge will not only impress during interviews but also help you engage customers effectively.
✨Tip Number 2
Showcase your passion for customer service by preparing examples of how you've previously enhanced customer experiences. Highlighting your ability to lead and motivate a team will also resonate well with the hiring managers.
✨Tip Number 3
Brush up on your communication skills, especially if you can speak multiple languages. Being able to connect with international customers can set you apart from other candidates and demonstrate your adaptability.
✨Tip Number 4
Research the latest trends in retail and fashion accessories, particularly in the watch industry. Being knowledgeable about current market dynamics will show your commitment to the role and your proactive approach to staying informed.
We think you need these skills to ace Senior Retail Sales Advisor Swatch Edinburgh
Some tips for your application 🫡
Understand the Brand: Familiarise yourself with Swatch's history, values, and product range. Highlight your passion for their innovative designs and how you can contribute to their mission in your application.
Tailor Your CV: Ensure your CV reflects relevant retail experience, particularly in fashion accessories. Emphasise any supervisory roles and your ability to engage with international customers.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the brand. Mention specific examples of how you've led teams, improved sales, or provided exceptional customer service in previous positions.
Showcase Product Knowledge: In your application, demonstrate your understanding of Swatch products and their unique selling points. Mention any relevant training or experiences that have equipped you with strong product knowledge.
How to prepare for a job interview at SWATCH GROUP
✨Show Your Passion for the Brand
Swatch is all about creativity and fun, so make sure to express your enthusiasm for their products. Share what you love about Swatch's innovative designs and how they stand out in the watch industry.
✨Demonstrate Product Knowledge
Familiarise yourself with Swatch's product range, including recent collaborations like the MoonSwatch and Blancpain's Fifty Fathoms. Be prepared to discuss specific features and benefits of these collections during the interview.
✨Highlight Your Customer Service Skills
As a Senior Retail Sales Advisor, providing excellent customer service is key. Share examples from your past experiences where you went above and beyond to ensure customer satisfaction, especially in a retail environment.
✨Prepare for Team Leadership Questions
Since the role involves overseeing colleagues, be ready to discuss your leadership style. Think of instances where you've motivated a team or provided constructive feedback, showcasing your ability to lead by example.
