Senior Retail Sales Advisor Swatch Battersea

The company

The Swatch Group is an international group active in the manufacture and sale of finished watches, jewelry, watch movements, and components.

Swatch Group supplies nearly all components required for the watches sold by its 17 watch and jewelry brands as well as by its two retail brands, Tourbillon and Hour Passion. The Group\’s production companies also supply movements and components to third-party watchmakers. The Swatch Group is a key player in the manufacture and sale of electronic systems used in watchmaking and other industries. It is also a leader in sports event timing, serving as official timekeeper for many Olympic Games and major international sports events. The Group emphasizes a unique emotional culture, blending beauty, sensuality, emotions, high-tech, quality, and added value. Founded in 1983 by Nicolas G. Hayek from the merger of ASUAG and SSIH, it employs over 33,500 people across more than 50 countries.

Job Description

Sales

• Greet and serve all customers, providing fast, friendly service.
• Be familiar with the product range, past and present, to provide detailed information to customers.
• Ensure good knowledge of all functions of watches and other Swatch products.
• Provide reliable information regarding guaranteed and after-sales service.
• Assist in displaying merchandise as directed.
• Contribute to achieving the store\’s monthly sales targets.
• Oversee colleagues on the shop floor to ensure best practices, providing on-the-spot feedback.

Security

• Help control shrinkage through attentive actions on the shop floor, merchandise handling, accident prevention, and careful operation of the till.
• Maintain awareness of products and security hot spots.
• Follow company policies for opening/closing the store.
• Handle all transactions responsibly and securely.

Reporting

• Accurately report all administration and stock control activities.
• Compile sales figures.
• Communicate any store issues in the absence of the Store Manager or Assistant Manager.

Care of the Store

• Keep the store clean and presentable at all times.
• Delegate tasks to colleagues to ensure productivity during peak times.

Communication

• Adhere to company policies and regulations.
• Attend and potentially lead briefing sessions.
• Communicate confidently at all levels within the store and with wider teams.
• Present oneself professionally to customers and colleagues, ensuring clear communication.
• Be aware of international customer customs and cultures.

Product Knowledge

• Attend regular training programs.
• Confidently deliver product knowledge and train colleagues on collections.
• Take responsibility to understand new products and apply training.
• Provide excellent product knowledge to customers.

Other

• Undertake duties as directed by the line manager.
• Act in a more senior capacity when necessary.
• Assist in leading and inspiring colleagues.
• Maintain service standards and behaviors aligned with Swatch guidelines.

Profile

Essential

• Passionate about leading, motivating, and engaging a team.
• Driven to improve conversion rates and meet KPIs.
• Enjoy developing team members and providing constructive feedback.
• Committed to delivering high customer experience, leading by example.
• Use initiative to support store management and suggest improvements.

Preferred

• Experience in retail and/or fashion accessories.
• Experience dealing with international customers.
• Ability to communicate in multiple languages.

Previous supervisory experience is preferred.

Contact: Kevin Charles

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