At a Glance
- Tasks: Greet customers, provide product knowledge, and ensure a memorable shopping experience.
- Company: Join Tissot, a prestigious brand in luxury retail.
- Benefits: Competitive pay, flexible hours, and opportunities for growth.
- Other info: Exciting environment with training and international customer interactions.
- Why this job: Be part of a dynamic team and share your passion for luxury watches.
- Qualifications: Retail experience, preferably in luxury or watch sectors.
The predicted salary is between 20000 - 25000 £ per year.
Sales
- Greet and serve all customers providing a friendly service and delivering a full and memorable experience.
- Ensure familiarity with the product range, past and present, so that customers can be provided with as much detail as necessary.
- Ensure good knowledge of all functions of watches and other Tissot products.
- Provide reliable information to customers in all matters relating to sales and customer service.
- Help display merchandise as directed.
- Contribute to the store reaching its monthly, quarterly and annual sales targets.
- Deliver exceptional customer service to every customer, every time, whether by email, over the phone, or in person in the Boutique.
Security
- Assist in controlling shrinkage by attentive action on the shop floor, merchandise handling, accident prevention and careful operation of the till and administration policies and procedures.
- Maintain/build a general awareness of products and security hot spots.
- Follow Company policy and procedures for opening/closing the store.
- Maintain correct processing of all deliveries.
Cash Handling/Payment Transactions
- All transactions to be handled in a responsible and secure way.
- Till functions, cashing up, payments and general duties.
- Dealing with, and handling of, cash, credit cards and international currency.
Care of the Store
- Ensure the store is kept clean and presentable at all times.
- Back of house and shop floor are both just as important.
- Health and Safety aware.
- Good Visual Merchandising standards.
Communication
- Adhere to company policies and regulations.
- Attend briefing sessions as directed by your line manager.
- Can present, and conduct, themselves in a professional manner to both customers and colleagues.
- Can deal with international customers and familiar with their customs and culture.
- Can communicate clearly to consumers and colleagues.
Product Knowledge
- Attend regular training days.
- Take responsibility, and be self‑motivated and pro‑active, to understand all new products and apply training and instructions.
- Be able to deliver good product knowledge to our customers.
Profile
Essential
- Experience in the Retail Industry at a sales advisor level.
- Preferably from a watch/jewellery, or prestige retail background.
- Must have an understanding of luxury retail.
- Must enjoy their work and have a natural passion for Tissot, watches in general, or selling in a luxury retailer.
Preferred
- Be accommodating to shifts, longer trading hours and staying late for VIP’s etc.
- Have experience dealing with international customers.
- Ability to communicate in other languages for example, Mandarin or Arabic.
Retail Sales Advisor Tissot employer: SWATCH GROUP
At Tissot, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values customer service and teamwork. Our Retail Sales Advisors enjoy comprehensive training opportunities to enhance their product knowledge and sales skills, all while working in a prestigious environment that celebrates luxury and craftsmanship. Located in a bustling retail area, our team members benefit from a dynamic atmosphere and the chance to engage with a diverse clientele, making every day rewarding and meaningful.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Sales Advisor Tissot
✨Tip Number 1
Get to know the Tissot brand inside out! Familiarise yourself with their product range and history. This way, when you chat with customers, you can provide them with all the juicy details they need to make a purchase.
✨Tip Number 2
Practice your customer service skills! Whether it’s in person or over the phone, make sure you’re ready to deliver that exceptional experience every time. Role-play with friends or family to build your confidence.
✨Tip Number 3
Show off your passion for watches! When you genuinely love what you’re selling, it shines through. Share your enthusiasm during interviews and let them see how much you care about the Tissot brand.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace Retail Sales Advisor Tissot
Some tips for your application 🫡
Show Your Passion:When writing your application, let your love for Tissot and watches shine through! We want to see that you’re genuinely excited about the brand and the products. Share any personal experiences or stories that highlight your enthusiasm for luxury retail.
Tailor Your CV:Make sure your CV is tailored to the Retail Sales Advisor role. Highlight your experience in the retail industry, especially if it’s in luxury or watch sales. We’re looking for specific examples of how you’ve delivered exceptional customer service in the past.
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications and fit for the role.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application directly. Plus, it shows that you’re serious about joining our team at Tissot. We can’t wait to hear from you!
How to prepare for a job interview at SWATCH GROUP
✨Know Your Products Inside Out
Before the interview, make sure you’re familiar with Tissot's product range, including their history and features. This will not only impress your interviewers but also show your genuine interest in the brand.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you delivered exceptional customer service. Think about how you handled difficult situations or went above and beyond for a customer, as this is crucial for a Retail Sales Advisor role.
✨Demonstrate Your Passion for Luxury Retail
Express your enthusiasm for luxury retail and why you want to work specifically with Tissot. Share any personal experiences with watches or luxury items that highlight your passion and understanding of the market.
✨Practice Your Communication Skills
Since you'll be dealing with international customers, practice clear and professional communication. If you speak any additional languages, be ready to mention them and how they can benefit the store’s clientele.
