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For Companies At a Glance
- Tasks: Engage customers, provide product knowledge, and help achieve sales targets.
- Company: Swatch is a fun, innovative watch brand known for its creativity and quality since 1983.
- Benefits: Enjoy a dynamic work environment with opportunities for training and development.
- Why this job: Join a vibrant team and be part of a brand that revolutionises watchmaking.
- Qualifications: Passion for retail, leadership skills, and previous experience in customer service preferred.
- Other info: Full-time position with a focus on teamwork and customer engagement.
The predicted salary is between 24000 - 36000 £ per year.
The company
Known for its bold creativity, Swiss craftsmanship, and playful spirit, Swatch is a contraction of \”Second Watch\” and is considered the \’fun\’ brand of Swatch Group. Since its inception in 1983, the brand has revolutionised the watch industry with its innovative designs and high-quality materials with the mission to create stylish, affordable alternatives to traditional timepieces. Swatch is celebrated for its diverse collections, including the highly sought-after MoonSwatch collaboration with OMEGA, the vibrant Art Collection featuring unique designs from contemporary artists, and its prestigious Blancpain partnership that brings luxury and precision to its timepieces. Whether through iconic styles or groundbreaking collaborations, Swatch continues to push the boundaries of watchmaking, making modern timepieces accessible to all.
In March 2022 Swatch released its first collaboration with OMEGA – the MoonSwatch which took the world by storm. In 2023 Swatch released another collaboration, this time with Blancpain\’s Fifty Fathoms.
Flik Flak was created in 1987 to integrate a unique concept for learning to tell the time. They are now the most popular children\’s watches. Flik Flak was developed in close collaboration with teachers to enable children to learn and be able to tell the time, quickly and easily.
Job description
Sales
- Greet and serve all customers providing a fast friendly service.
- Ensure familiarity with the product range, past and present, so that customers can be provided with as much detail as necessary.
- Ensure good knowledge of all functions of watches and other Swatch products.
- Provide reliable information to customers in all matters relating to guaranteed and after sales service.
- Help display merchandise as directed.
- Contribute to the store reaching its monthly sales targets.
- Oversee colleagues on the shop floor to ensure best practise is adhered to at all times, providing on the spot feedback when required
Security
- Assist in controlling shrinkage by attentive action on the shop floor, merchandise handling, accident prevention and careful operation of the till.
- Maintain/build a general awareness of products and security hot spots.
- Follow Company policy and procedures for opening/closing the store.
- All transactions to be handled in a responsible and secure way
Reporting
- Accurate reporting of all administration and stock control.
- Collation of sales figures.
- Clearly articulate/communicate any issues the store has had in the absence of the Store Manager and/or Assistant Manager
Care of the Store
- Ensure the store is kept clean and presentable at all times.
- Delegate tasks to colleagues to ensure productivity during peak trade
Communication
- Adhere to company policies and regulations.
- Attend briefing sessions as directed by your line manager.
- Hold briefing sessions in the absence of the Store Manager or Assistant Manager.
- Confident to communicate at all levels, within the Store and with the wider Swatch Group teams
- Present and conduct yourself in a professional manner to both customers and colleagues, ensuring all communication is clear.
- Be familiar with international customer\’s customs and culture.
Product Knowledge
- Attend regular training programmes.
- Confidently deliver product knowledge and train colleagues on upcoming collections
- Take responsibility, and be self-motivated and pro-active, to understand all new products and apply training and instructions.
- Be able to deliver good product knowledge to our customers.
Profile
Essential
- Passionate to lead, motivate and engage a team
- Driven to improve conversion and ensure the store and team meet KPIs
- Enjoys developing team members, with the ability to provide constructive and positive feedback
- Passionate about providing the highest level of customer experience, leading by example for other team members
- Uses initiative to support the Store Manager and Assistant Manager in running the store and providing ideas for improvements
Preferred
- Previous experience in retail and/or fashion accessories
- Have experience dealing with international customers
- Ability to communicate in multiple languages
- Previous Supervisory experience
Contact
Kevin Charles #J-18808-Ljbffr
Retail Sales Advisor Swatch Edinburgh 40 Hours Per Week employer: SWATCH GROUP
Contact Detail:
SWATCH GROUP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Sales Advisor Swatch Edinburgh 40 Hours Per Week
✨Tip Number 1
Familiarise yourself with Swatch's product range and recent collaborations, like the MoonSwatch and Blancpain's Fifty Fathoms. This knowledge will not only impress during your interview but also show your genuine interest in the brand.
✨Tip Number 2
Demonstrate your passion for customer service by preparing examples of how you've provided exceptional experiences in previous roles. Swatch values a high level of customer engagement, so showcasing your skills here is crucial.
✨Tip Number 3
If you have experience in retail or fashion accessories, be ready to discuss specific sales targets you've met or exceeded. Highlighting your ability to drive sales will align well with Swatch's goals.
✨Tip Number 4
Prepare to talk about your leadership style and how you motivate team members. Since the role involves overseeing colleagues, demonstrating your ability to lead and provide constructive feedback will set you apart.
We think you need these skills to ace Retail Sales Advisor Swatch Edinburgh 40 Hours Per Week
Some tips for your application 🫡
Understand the Brand: Familiarise yourself with Swatch's history, values, and product range. Highlight your passion for their innovative designs and playful spirit in your application.
Tailor Your CV: Ensure your CV reflects relevant retail experience, especially in fashion accessories. Emphasise any supervisory roles or customer service achievements that align with the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and how your skills can contribute to the team. Mention specific examples of how you've led or motivated a team in previous positions.
Showcase Product Knowledge: In your application, demonstrate your understanding of Swatch products and their unique selling points. Mention any experience you have with similar brands or products to strengthen your case.
How to prepare for a job interview at SWATCH GROUP
✨Show Your Passion for the Brand
Swatch is all about creativity and fun, so make sure to express your enthusiasm for their products. Share what you love about Swatch watches and how their innovative designs inspire you. This will show that you're not just looking for any job, but that you're genuinely excited about being part of the Swatch team.
✨Demonstrate Product Knowledge
Familiarise yourself with Swatch's product range, including recent collaborations like the MoonSwatch and Blancpain's Fifty Fathoms. Be prepared to discuss specific features and benefits of various watches. This will highlight your commitment to providing excellent customer service and your ability to engage customers with detailed information.
✨Emphasise Team Leadership Skills
As a Retail Sales Advisor, you'll be expected to oversee colleagues and provide feedback. Share examples from your past experiences where you've successfully led a team or contributed to a positive work environment. Highlight your ability to motivate others and ensure best practices are followed on the shop floor.
✨Prepare for Customer Interaction Scenarios
Think about how you would handle different customer situations, especially with international clients. Practice responses to common queries about products, after-sales service, and how to create a memorable shopping experience. This will demonstrate your readiness to provide top-notch customer service and your understanding of diverse customer needs.
