At a Glance
- Tasks: Greet and serve customers, providing a memorable shopping experience in luxury watches.
- Company: Join Hour Passion, a leading retail brand in the watch industry.
- Benefits: Flexible hours, dynamic work environment, and opportunities for growth.
- Other info: Engage with international customers and enjoy a vibrant store atmosphere.
- Why this job: Be part of a passionate team and share your love for luxury watches.
- Qualifications: Retail experience, preferably in luxury or jewellery, with a passion for watches.
The predicted salary is between 12 - 15 £ per hour.
Hour Passion is a retail brand of the Swatch Group, the world leader in the watch industry which gives you the opportunity to work in a demanding and dynamic environment. Specializing in the multi-brand sale of watches and jewellery, Hour Passion inspires a discerning, international clientele with innovative concepts and excellent customer service. Since 2004, the brand has established itself in the largest international airports and outlet villages in Europe and Asia, where it offers a unique shopping experience in the field of watches.
Job Description
- Sales
- Greet and serve all customers providing a friendly service and delivering a full and memorable experience.
- Ensure familiarity with the product range, past and present, so that customers can be provided with as much detail as necessary.
- Ensure good knowledge of all functions of watches and other products.
- Provide reliable information to customers in all matters relating to sales and customer service.
- Help display merchandise as directed.
- Contribute to the store reaching its monthly, quarterly and annual sales targets.
- Deliver exceptional customer service to every customer, every time, whether by email, over the phone, or in person in the Boutique.
- Security
- Assist in controlling shrinkage by attentive action on the shop floor, merchandise handling, accident prevention and careful operation of the till and administration policies and procedures.
- Maintain/build a general awareness of products and security hot spots.
- Follow Company policy and procedures for opening/closing the store.
- Maintain correct processing of all deliveries.
- Cash Handling/Payment Transactions
- All transactions to be handled in a responsible and secure way.
- Till functions, cashing up, payments and general duties.
- Dealing with, and handling of, cash, credit cards and international currency.
- Care of the Store
- Ensure the store is kept clean and presentable at all times.
- Back of house and shop floor are both just as important.
- Health and Safety aware.
- Good Visual Merchandising standards.
- Communication
- Adhere to company policies and regulations.
- Attend briefing sessions as directed by your line manager.
- Can present, and conduct, themselves in a professional manner to both customers and colleagues.
- Can deal with international customers and familiar with their customs and culture.
- Can communicate clearly to consumers and colleagues.
- Product Knowledge
- Attend regular training days.
- Take responsibility, and be self-motivated and pro-active, to understand all new products and apply training and instructions.
- Be able to deliver good product knowledge to our customers.
- Other
- To undertake all duties and responsibilities which may fall within the remit of such a post under the direction of your line manager.
Profile
- Essential Experience in the Retail Industry at a sales advisor level.
- Preferably from a watch/jewellery, or prestige retail background.
- Must have an understanding of luxury retail.
- Must enjoy their work and have a natural passion for watches in general, or selling in a luxury retailer.
- Be accommodating to shifts, longer trading hours and staying late for VIPs etc.
- Have experience dealing with international customers.
Retail Sales Advisor PT 20 Hours Bicester Village Fix-Term employer: SWATCH GROUP
Hour Passion, a distinguished retail brand of the Swatch Group, offers an exceptional working environment in the vibrant Bicester Village, renowned for its luxury shopping experience. Employees benefit from a dynamic work culture that prioritises excellent customer service and product knowledge, alongside opportunities for personal growth through regular training and development. With a focus on teamwork and a commitment to achieving sales targets, Hour Passion provides a rewarding career path for those passionate about luxury retail and customer engagement.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Sales Advisor PT 20 Hours Bicester Village Fix-Term
✨Tip Number 1
Get to know the brand inside out! Familiarise yourself with Hour Passion's products and values. This way, when you chat with potential employers, you can show off your passion and knowledge, making you stand out from the crowd.
✨Tip Number 2
Practice your customer service skills! Since this role is all about delivering exceptional experiences, think of scenarios where you can demonstrate your ability to handle different types of customers. Role-playing with a friend can help you feel more confident.
✨Tip Number 3
Network like a pro! Connect with people in the retail industry, especially those who work at Hour Passion or similar brands. Attend events or join online groups to make valuable connections that could lead to job opportunities.
✨Tip Number 4
Apply through our website! We want to see your application directly, so don’t hesitate to submit it through our platform. It shows initiative and gives us a chance to see your enthusiasm for the role right away.
We think you need these skills to ace Retail Sales Advisor PT 20 Hours Bicester Village Fix-Term
Some tips for your application 🫡
Show Your Passion:Make sure to express your love for watches and jewellery in your application. We want to see that you’re genuinely excited about the products we sell and the experience we provide to our customers.
Tailor Your CV:Don’t just send a generic CV! Highlight your retail experience, especially if it’s in luxury or watch/jewellery sectors. We’re looking for candidates who understand the unique demands of our industry.
Be Personable:In your cover letter, let your personality shine through. We value exceptional customer service, so share any experiences where you’ve gone above and beyond for a customer.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at SWATCH GROUP
✨Know Your Products Inside Out
Before the interview, make sure you’re familiar with the range of watches and jewellery that Hour Passion offers. Research their latest collections and be ready to discuss features, benefits, and any unique selling points. This will show your passion for the brand and your commitment to providing excellent customer service.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you delivered exceptional customer service. Think about how you handled difficult situations or went above and beyond for a customer. This will demonstrate your ability to create memorable shopping experiences, which is crucial for a Retail Sales Advisor.
✨Understand the Luxury Retail Environment
Familiarise yourself with the luxury retail market, especially in the watch and jewellery sector. Be prepared to discuss what makes luxury retail different and how you can contribute to maintaining high standards of service and presentation in the store.
✨Be Ready for Cultural Sensitivity
Since Hour Passion deals with an international clientele, think about your experiences with diverse customers. Be ready to share how you’ve adapted your communication style to meet different cultural expectations. This will highlight your ability to connect with a wide range of customers and enhance their shopping experience.
