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- Tasks: Provide exceptional customer service and promote OMEGA products to meet sales targets.
- Company: OMEGA is a prestigious watch brand known for excellence and innovation since 1848.
- Benefits: Enjoy a dynamic work environment with opportunities for training and development.
- Why this job: Join a legendary brand with a rich history and be part of exciting events like the Olympics.
- Qualifications: Retail experience, passion for luxury watches, and ability to engage with international customers required.
- Other info: Flexible shifts and potential for VIP interactions make this role unique.
The predicted salary is between 24000 - 36000 £ per year.
About OMEGA
OMEGA is a company of the Swatch Group, the world\’s leading watch manufacturer. Since 1848, the brand has been synonymous with excellence, innovation, design and precision. Thanks to its pioneering spirit, OMEGA was the first watch worn on the moon, and it has enjoyed many other accomplishments and explorations in the ocean and in space. Its women\’s watches have been amongst the most admired and ingenious in the industry and, most recently, OMEGA\’s reputation has been enhanced by its achievements in anti‑magnetic watchmaking and its Master Chronometer certified watches, the industry\’s highest standard for precision and performance.
OMEGA has been the Official Timekeeper of 30 Olympic Games since 1932 and is also a leading name in golf, swimming, athletics, bobsleigh and sailing. Partnerships with social causes include Orbis International and its Flying Eye Hospital, as well as the GoodPlanet Foundation. Today, OMEGA\’s family of brand ambassadors includes James Bond, George Clooney, Nicole Kidman, Eddie Redmayne, Daniel Craig, Cindy Crawford, Michael Phelps, Rory McIlroy, Sergio Garcia, Buzz Aldrin and many more.
Main Function
To provide exceptional levels of customer service to all clients. Merchandise, promote and sale of all OMEGA products. Meeting all sales targets and Boutique objectives.
Key Responsibilities
Sales
- Greet and serve all clients, providing a friendly service and delivering a full and memorable experience.
- Ensure familiarity with the product range, past and present, so that clients can be provided with as much detail as necessary.
- Ensure good knowledge of all functions of watches and other OMEGA products.
- Provide reliable information to clients in all matters relating to sales and customer service.
- Help display merchandise as directed.
- Contribute to the store reaching its monthly, quarterly and annual sales targets.
- Deliver exceptional customer service to every client, every time. Whether by email, over the phone, or in person in the Boutique.
Security
- Assist in controlling shrinkage by attentive action on the shop floor, merchandise handling, accident prevention and careful operation of the till and administration policies and procedures.
- Maintain/build a general awareness of products and security hot spots.
- Follow Company policy and procedures for opening/closing the store.
- Maintain correct processing of all deliveries.
Cash Handling/Payment Transactions
- All transactions to be handled in a responsible and secure way.
- Till functions, cashing up, payments and general duties.
- Dealing with, and handling of, cash, credit cards.
Care of the Store
- Ensure the store is kept clean and presentable at all times.
- Back of house and shop floor are both just as important.
- Health and Safety aware.
- Good Visual Merchandising standards.
Communication
- Adhere to company policies and regulations.
- Attend briefing sessions as directed by your line manager.
- Can present and conduct themselves in a professional manner to both customers and colleagues.
- Can deal with international clients and is familiar with their customs and culture.
- Can communicate clearly to clients and colleagues.
Product Knowledge
- Attend regular training days.
- Take responsibility, and be self‑motivated and pro‑active, to understand all new products and apply training and instructions.
- Be able to deliver good product knowledge to our customers.
Other
- To undertake all duties and responsibilities which may fall within the remit of such a post under the direction of your line manager.
Professional Requirements
- Experience in the Retail Industry at a sales advisor level.
- Previous experience from a watch/jewellery, or prestige retail background.
- Must have an understanding of luxury retail.
- Must enjoy their work and have a natural passion for OMEGA, watches in general, or selling in a luxury retailer.
- Be accommodating to shifts, longer trading hours and staying late for VIPs, etc.
- Have experience dealing with international customers.
- Ability to communicate in other languages, for example, Mandarin or Arabic.
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Retail Sales Advisor - Omega Edinburgh employer: SWATCH GROUP
Contact Detail:
SWATCH GROUP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Sales Advisor - Omega Edinburgh
✨Tip Number 1
Familiarise yourself with OMEGA's history and product range. Knowing the brand's achievements, like being the first watch on the moon, will help you connect with customers and demonstrate your passion for the brand.
✨Tip Number 2
Brush up on your customer service skills. Since the role focuses heavily on providing exceptional service, think of examples from your past experiences where you went above and beyond for a customer.
✨Tip Number 3
If you have language skills, especially in Mandarin or Arabic, highlight these during your interactions. Being able to communicate with international customers can set you apart from other candidates.
✨Tip Number 4
Prepare to discuss your experience in luxury retail. Be ready to share specific examples of how you've successfully met sales targets and contributed to a positive shopping experience in previous roles.
We think you need these skills to ace Retail Sales Advisor - Omega Edinburgh
Some tips for your application 🫡
Understand the Brand: Familiarise yourself with OMEGA's history, values, and product range. Highlight your passion for luxury watches and how it aligns with the brand's reputation for excellence in your application.
Tailor Your CV: Ensure your CV reflects relevant experience in retail, particularly in luxury or watch/jewellery sectors. Emphasise any customer service roles and achievements that demonstrate your ability to meet sales targets.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for OMEGA and the role of Retail Sales Advisor. Mention specific skills that relate to customer service, product knowledge, and your ability to engage with international customers.
Highlight Language Skills: If you speak additional languages, especially Mandarin or Arabic, make sure to mention this in your application. This can set you apart as a candidate who can cater to a diverse clientele.
How to prepare for a job interview at SWATCH GROUP
✨Show Your Passion for Luxury Retail
Make sure to express your enthusiasm for OMEGA and luxury watches during the interview. Share any personal experiences or stories that highlight your passion for the brand and the industry, as this will resonate well with the interviewers.
✨Demonstrate Product Knowledge
Familiarise yourself with OMEGA's product range, including their history and innovations. Be prepared to discuss specific models and their features, as well as recent achievements in watchmaking. This will show that you are proactive and genuinely interested in the role.
✨Emphasise Customer Service Skills
Prepare examples of how you've provided exceptional customer service in previous roles. Highlight your ability to create memorable experiences for customers, as this is a key responsibility for the Retail Sales Advisor position.
✨Be Culturally Aware
Since OMEGA deals with international customers, it's important to demonstrate your understanding of different cultures and customs. If you speak any additional languages, mention this during the interview, as it can be a significant advantage.
