Retail Sales Advisor - Omega Birmingham

To provide exceptional levels of customer service to all clients. Merchandise, promote and sell all OMEGA products. Meeting all sales targets and Boutique objectives.

Sales

• Greet and serve all clients providing a friendly service and delivering a full and memorable experience.
• Ensure familiarity with the product range, past and present, so that clients can be provided with as much detail as necessary.
• Ensure good knowledge of all functions of watches and other OMEGA products.
• Provide reliable information to clients in all matters relating to sales and customer service.
• Help display merchandise as directed.
• Contribute to the store reaching its monthly, quarterly and annual sales targets.
• Deliver exceptional customer service to every client, every time, whether by email, over the phone, or in person in the Boutique.

Security

• Assist in controlling shrinkage by attentive action on the shop floor, merchandise handling, accident prevention and careful operation of the till and administration policies and procedures.
• Maintain/build a general awareness of products and security hot spots.
• Follow Company policy and procedures for opening/closing the store.
• Maintain correct processing of all deliveries.

Cash Handling/Payment Transactions

• All transactions to be handled in a responsible and secure way.
• Till functions, cashing up, payments and general duties.
• Dealing with, and handling of, cash, credit cards.

Care of the Store

• Ensure the store is kept clean and presentable at all times.
• Back of house and shop floor are both just as important.
• Health and Safety aware.
• Good Visual Merchandising standards.

Communication

• Adhere to company policies and regulations.
• Attend briefing sessions as directed by your line manager.
• Can present, and conduct, themselves in a professional manner to both customers and colleagues.
• Can deal with international clients and familiar with their customs and culture.
• Can communicate clearly to clients and colleagues.

Product Knowledge

• Attend regular training days.
• Take responsibility, and be self-motivated and pro-active, to understand all new products and apply training and instructions.
• Be able to deliver good product knowledge to our customers.

Other

• To undertake all duties and responsibilities which may fall within the remit of such a post under the direction of your line manager.

Professional Requirements

• Experience in the Retail Industry at a sales advisor level.
• Previous experience from a watch/jewellery, or prestige retail background.
• Must have an understanding of luxury retail.
• Must enjoy their work and have a natural passion for OMEGA, watches in general, or selling in a luxury retailer.
• Be accommodating to shifts, longer trading hours and staying late for VIPs etc.
• Have experience dealing with international customers.