At a Glance
- Tasks: Deliver exceptional customer service and promote our amazing products.
- Company: Join a vibrant retail team in Edinburgh with a passion for fashion.
- Benefits: Flexible part-time hours, great team environment, and opportunities to learn.
- Other info: Exciting opportunities for growth and learning about trendy products.
- Why this job: Be part of a fun team and help customers find their perfect style.
- Qualifications: Outgoing personality and a love for customer interaction.
The predicted salary is between 10 - 12 £ per hour.
To provide exceptional levels of customer service to all customers. Merchandise, promote and sell all products to end consumers. Meeting all sales targets and store objectives.
Sales
- Greet and serve all customers providing a friendly service and delivering a full and memorable experience.
- Ensure familiarity with the product range, past and present, so that customers can be provided with as much detail as necessary.
- Ensure good knowledge of all functions of watches and other products.
- Provide reliable information to customers in all matters relating to sales and customer service.
- Help display merchandise as directed.
- Contribute to the store reaching its monthly, quarterly and annual sales targets.
- Deliver exceptional customer service to every customer, every time, whether by email, over the phone, or in person in the store.
Security
- Assist in controlling shrinkage by attentive action on the shop floor, merchandise handling, accident prevention and careful operation of the till and administration policies and procedures.
- Maintain/build a general awareness of products and security hot spots.
- Follow company policy and procedures for opening/closing the store.
- Maintain correct processing of all deliveries.
Cash Handling/Payment Transactions
- All transactions to be handled in a responsible and secure way.
- Till functions, cashing up, payments and general duties.
- Dealing with, and handling of, cash, credit cards and international currency.
Care of the Store
- Ensure the store is kept clean and presentable at all times.
- Back of house and shop floor are both just as important.
- Health and safety aware.
- Good visual merchandising standards.
Communication
- Adhere to company policies and regulations.
- Attend briefing sessions as directed by your line manager.
- Present and conduct yourself in a professional manner to both customers and colleagues, ensuring all communication is clear.
- Be familiar with international customers' customs and culture.
Product Knowledge
- Attend regular training days.
- Take responsibility, and be self-motivated and pro-active, to understand all new products and apply training and instructions.
- Be able to deliver good product knowledge to our customers.
Other
- To undertake all duties and responsibilities which may fall within the remit of such a post under the direction of your line manager.
Profile
Essential
- Positive and outgoing with the ability to naturally converse with customers.
- Passionate about providing exceptional customer service, committed to understanding a customer's needs/expectations with a strong desire to exceed them.
- Adaptable with the ability to build strong working relationships within small teams.
- Excited to learn about Swatch products and gain a technical understanding of our ranges.
Preferred
- Have experience within retail and/or fashion accessories.
- Be accommodating to shifts, longer trading hours and staying late for events etc.
- Have experience dealing with international customers.
- Ability to communicate in multiple languages.
- Commercial focus with a desire to exceed KPIs.
Retail Sales Advisor Edinburgh 20 Hours Part-Time employer: SWATCH GROUP
As a Retail Sales Advisor in Edinburgh, you will join a dynamic team that prioritises exceptional customer service and fosters a supportive work culture. With opportunities for personal growth through regular training and a commitment to employee development, our company ensures that every team member feels valued and empowered. Enjoy the unique advantage of working in a vibrant city known for its rich history and diverse clientele, making each day an exciting experience.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Sales Advisor Edinburgh 20 Hours Part-Time
✨Tip Number 1
Get to know the company inside out! Before your interview, dive into their products and values. This way, you can show off your knowledge and passion for what they do, making you stand out as a candidate.
✨Tip Number 2
Practice your customer service skills! Role-play common scenarios you might face in the store. This will help you feel more confident when it comes to delivering that exceptional service they’re looking for.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local events. Building relationships can give you insider tips and even a foot in the door for that part-time role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll have access to all the latest job openings and updates directly from us at StudySmarter.
We think you need these skills to ace Retail Sales Advisor Edinburgh 20 Hours Part-Time
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your experience in providing exceptional customer service. We want to see how you’ve gone above and beyond for customers in the past, so share some memorable stories!
Know Your Products:Familiarise yourself with our product range before applying. We love candidates who can demonstrate a genuine interest in our products, so do a bit of research and mention what excites you about them in your application.
Be Yourself:We’re looking for positive and outgoing individuals, so let your personality shine through! Don’t be afraid to show us who you are and why you’d be a great fit for our team.
Apply Through Our Website:To make things easier for both of us, please apply directly through our website. It’s the best way to ensure your application gets to the right people quickly!
How to prepare for a job interview at SWATCH GROUP
✨Know Your Products Inside Out
Make sure you’re familiar with the product range, especially the watches and accessories. Research their features, benefits, and any unique selling points. This will help you answer customer queries confidently and show your passion for the brand.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided exceptional customer service in the past. Think about times when you went above and beyond to meet a customer's needs. This will demonstrate your commitment to delivering a memorable experience.
✨Be Ready to Discuss Sales Targets
Understand the importance of sales targets and be prepared to discuss how you can contribute to achieving them. Share any relevant experiences where you met or exceeded sales goals, as this shows your commercial focus and drive.
✨Practice Your Communication Skills
Since communication is key in retail, practice how you would greet customers and handle inquiries. Be clear and professional in your responses, and if you speak multiple languages, mention this as it can be a huge asset in dealing with international customers.
