At a Glance
- Tasks: Deliver exceptional customer service and help customers find their perfect watch.
- Company: Join Hour Passion, a leading retail brand in the watch industry.
- Benefits: Flexible hours, dynamic work environment, and opportunities for growth.
- Other info: Exciting role with a focus on teamwork and customer satisfaction.
- Why this job: Be part of a luxury retail experience and connect with international clientele.
- Qualifications: Retail experience, passion for watches, and great communication skills.
The predicted salary is between 22000 - 26000 £ per year.
Hour Passion is a retail brand of the Swatch Group, the world leader in the watch industry which gives you the opportunity to work in a demanding and dynamic environment. Specializing in the multi-brand sale of watches and jewellery, Hour Passion inspires a discerning, international clientele with innovative concepts and excellent customer service.
Job description:
- Sales: Greet and serve all customers providing a friendly service and delivering a full and memorable experience. Ensure familiarity with the product range, past and present, so that customers can be provided with as much detail as necessary. Ensure good knowledge of all functions of watches and other products. Provide reliable information to customers in all matters relating to sales and customer service. Help display merchandise as directed. Contribute to the store reaching its monthly, quarterly and annual sales targets. Deliver exceptional customer service to every customer, every time.
- Security: Assist in controlling shrinkage by attentive action on the shop floor, merchandise handling, accident prevention and careful operation of the till and administration policies and procedures. Maintain/build a general awareness of products and security hot spots. Follow Company policy and procedures for opening/closing the store. Maintain correct processing of all deliveries.
- Cash Handling/Payment Transactions: All transactions to be handled in a responsible and secure way. Till functions, cashing up, payments and general duties. Dealing with, and handling of, cash, credit cards and international currency.
- Care of the Store: Ensure the store is kept clean and presentable at all times. Back of house and shop floor are both just as important. Health and Safety aware. Good Visual Merchandising standards.
- Communication: Adhere to company policies and regulations. Attend briefing sessions as directed by your line manager. Can present, and conduct, themselves in a professional manner to both customers and colleagues. Can deal with international customers and familiar with their customs and culture. Can communicate clearly to consumers and colleagues.
- Product Knowledge: Attend regular training days. Take responsibility, and be self‑motivated and pro‑active, to understand all new products and apply training and instructions. Be able to deliver good product knowledge to our customers.
- Other: To undertake all duties and responsibilities which may fall within the remit of such a post under the direction of your line manager.
Profile Essential:
- Experience in the Retail Industry at a sales advisor level. Preferably from a watch/jewellery, or prestige retail background.
- Must have an understanding of luxury retail.
- Must enjoy their work and have a natural passion for watches in general, or selling in a luxury retailer.
- Be accommodating to shifts, longer trading hours and staying late for VIPs etc.
- Have experience dealing with international customers.
Retail Sales Advisor 32 Hours Kildare Village employer: SWATCH GROUP
Hour Passion, a distinguished retail brand of the Swatch Group, offers an exceptional work environment in Kildare Village, where employees are encouraged to thrive in a dynamic and customer-focused setting. With a strong emphasis on employee growth through regular training and a commitment to delivering outstanding service, Hour Passion fosters a culture of excellence and teamwork. The unique opportunity to engage with an international clientele and the chance to be part of a leading brand in the watch industry make this role both meaningful and rewarding.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Sales Advisor 32 Hours Kildare Village
✨Tip Number 1
Get to know the brand inside out! Familiarise yourself with Hour Passion's products and values. This way, when you walk into that interview, you can show off your passion for watches and jewellery, making you stand out as a candidate.
✨Tip Number 2
Practice your customer service skills! Since this role is all about delivering exceptional service, think of scenarios where you can demonstrate your ability to handle different types of customers. Role-playing with a friend can help you feel more confident.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the interview process and what it’s really like to work at Hour Passion. Plus, it shows your genuine interest in the company!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you can tailor your application to highlight your retail experience and passion for luxury items, which is exactly what Hour Passion is looking for.
We think you need these skills to ace Retail Sales Advisor 32 Hours Kildare Village
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your love for watches and jewellery shine through! We want to see that you’re genuinely excited about the products we sell and the experience we provide to our customers.
Tailor Your CV:Make sure your CV is tailored to the Retail Sales Advisor role. Highlight any relevant experience in retail, especially in luxury or watch/jewellery sectors. We love seeing how your past roles have prepared you for this position!
Be Personable:In your cover letter, don’t be afraid to show a bit of personality! We value exceptional customer service, so share examples of how you've gone above and beyond for customers in the past. It’ll help us see how you’d fit into our team.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at Hour Passion!
How to prepare for a job interview at SWATCH GROUP
✨Know Your Products Inside Out
Before the interview, make sure you’re familiar with the range of watches and jewellery that Hour Passion offers. Research their latest collections and be ready to discuss features, benefits, and any unique selling points. This will show your passion for the brand and your commitment to providing excellent customer service.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you delivered exceptional customer service. Think about how you handled difficult situations or went above and beyond for a customer. This will demonstrate your ability to create memorable experiences for clients, which is crucial in a retail environment.
✨Understand the Luxury Retail Environment
Familiarise yourself with the luxury retail landscape, especially in the watch and jewellery sector. Be prepared to discuss what makes luxury retail different and how you can contribute to maintaining high standards of service and presentation in the store.
✨Practice Your Communication Skills
Since you'll be dealing with international customers, practice clear and professional communication. You might even want to brush up on some cultural customs related to customer interactions. Being able to connect with diverse clientele will set you apart as a candidate who understands the brand's global appeal.
