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- Tasks: Join us as a Retail Sales Advisor, delivering top-notch customer service and helping launch our new store.
- Company: Swatch is a revolutionary brand in the watch industry, known for its affordable Swiss-made timepieces.
- Benefits: Enjoy a dynamic work environment, team discounts, and opportunities for growth within a global brand.
- Why this job: Be part of an exciting new store opening and make a real impact in Cardiff's retail scene.
- Qualifications: Passion for customer service, teamwork, and ideally some retail experience; multilingual skills are a plus!
- Other info: This role offers a chance to develop leadership skills and grow with a leading watchmaking group.
The story of Swatch is the story of a revolution. In 1983, the unexpected appearance of an affordable, Swiss made, plastic watch turned the watch world upside down. Suddenly, a watch was much more than a way to measure time. It was a new language, a way to speak from the heart without words. Working for Swatch you will be part of a strong and expanding retail network and working for the world's largest watchmaking group for one of the world's most popular brands.
Exciting Opportunity Alert! We are opening a brand-new store in the heart of Cardiff, and we're on the lookout for enthusiastic Retail Sales Advisors to join our team. If you're passionate about delivering exceptional customer service, thrive in a fast-paced retail environment, and love the buzz of a new store launch, this is your chance to shine. Be part of something special from day one and help us make our mark in Cardiff!
Profile- Greet and serve all customers providing a fast friendly service.
- Ensure familiarity with the product range, past and present, so that customers can be provided with as much detail as necessary.
- Ensure good knowledge of all functions of watches and other Swatch products.
- Provide reliable information to customers in all matters relating to guaranteed and after sales service.
- Help display merchandise as directed.
- Contribute to the store reaching its monthly sales targets.
- Oversee colleagues on the shop floor to ensure best practice is adhered to at all times, providing on the spot feedback when required.
- Assist in controlling shrinkage by attentive action on the shop floor, merchandise handling, accident prevention and careful operation of the till.
- Maintain/build a general awareness of products and security hot spots.
- Follow Company policy and procedures for opening/closing the store.
- All transactions to be handled in a responsible and secure way.
- Accurate reporting of all administration and stock control.
- Collation of sales figures.
- Clearly articulate/communicate any issues the store has had in the absence of the Store Manager and/or Assistant Manager.
- Ensure the store is kept clean and presentable at all times.
- Delegate tasks to colleagues to ensure productivity during peak trade.
- Adhere to company policies and regulations.
- Attend briefing sessions as directed by your line manager.
- Hold briefing sessions in the absence of the Store Manager or Assistant Manager.
- Confident to communicate at all levels, within the Store and with the wider Swatch Group teams.
- Present and conduct yourself in a professional manner to both customers and colleagues, ensuring all communication is clear.
- Be familiar with international customer's customs and culture.
- Attend regular training programmes.
- Confidently deliver product knowledge and train colleagues on upcoming collections.
- Take responsibility, and be self-motivated and pro-active, to understand all new products and apply training and instructions.
- Be able to deliver good product knowledge to our customers.
- To undertake duties and responsibilities which may fall within the remit of such a post under the direction of your line manager.
- As a member of the store management team be prepared to act up in a more senior capacity when the Store Manager and/or Assistant Manager are out of the business.
- Assist the store management team to lead and inspire your colleagues.
- Ensure service standards and behaviours are in line with training and Swatch guidelines at all times.
- Passionate to lead, motivate and engage a team.
- Driven to improve conversion and ensure the store and team meet KPIs.
- Enjoys developing team members, with the ability to provide constructive and positive feedback.
- Passionate about providing the highest level of customer experience, leading by example for other team members.
- Uses initiative to support the Store Manager and Assistant Manager in running the store and providing ideas for improvements.
- Previous experience in retail and/or fashion accessories.
- Have experience dealing with international customers.
- Ability to communicate in multiple languages.
- Previous Supervisory experience.
Retail Sales Advisor 20 Hours- Cardiff St David\'s Centre. New Store Opening employer: SWATCH GROUP
Contact Detail:
SWATCH GROUP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Sales Advisor 20 Hours- Cardiff St David\'s Centre. New Store Opening
✨Tip Number 1
Familiarise yourself with Swatch's product range and history. Understanding the brand's unique story and its evolution will help you connect with customers and demonstrate your passion during interviews.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've provided exceptional service in previous roles. Be ready to discuss how you can create a welcoming atmosphere in the new store.
✨Tip Number 3
Highlight any experience you have in fast-paced retail environments, especially during new store openings. This will show that you can thrive under pressure and adapt quickly to new challenges.
✨Tip Number 4
Demonstrate your leadership potential by discussing any past experiences where you've motivated or trained team members. This is crucial for a role that may involve overseeing colleagues on the shop floor.
We think you need these skills to ace Retail Sales Advisor 20 Hours- Cardiff St David\'s Centre. New Store Opening
Some tips for your application 🫡
Understand the Brand: Familiarise yourself with Swatch's history and product range. Highlight your passion for their innovative approach to watchmaking in your application.
Tailor Your CV: Make sure your CV reflects relevant retail experience, especially in customer service and sales. Emphasise any previous roles where you led a team or contributed to sales targets.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the new store opening in Cardiff. Mention specific skills that align with the job description, such as your ability to engage customers and work in a fast-paced environment.
Showcase Your Communication Skills: Since the role involves interacting with customers and colleagues, demonstrate your communication skills in your application. Use clear and professional language, and provide examples of how you've effectively communicated in past roles.
How to prepare for a job interview at SWATCH GROUP
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering exceptional customer service. Share examples from your past experiences where you went above and beyond to help a customer, as this aligns perfectly with the company's values.
✨Demonstrate Product Knowledge
Familiarise yourself with Swatch's product range before the interview. Being able to discuss specific watches or collections will show that you're proactive and genuinely interested in the brand.
✨Highlight Team Leadership Skills
Since the role involves overseeing colleagues, be prepared to discuss any previous supervisory experience. Share how you've motivated a team or provided constructive feedback in the past.
✨Prepare for Fast-Paced Scenarios
Retail environments can be hectic, especially during a new store opening. Think of examples where you've thrived under pressure and how you managed to maintain high service standards during busy times.
