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For Companies At a Glance
- Tasks: Engage customers, provide product knowledge, and ensure a memorable shopping experience.
- Company: Join Swatch, a revolutionary brand in the watch industry since 1983.
- Benefits: Enjoy flexible hours, a vibrant work environment, and opportunities for growth.
- Why this job: Be part of a dynamic team, learn about innovative products, and enhance your customer service skills.
- Qualifications: A positive attitude, passion for customer service, and adaptability are essential.
- Other info: Ideal for those looking to gain retail experience while working with a global brand.
The company
The story of Swatch is the story of a revolution. In 1983, the unexpected appearance of an affordable, Swiss made, plastic watch turned the watch world upside down. Suddenly, a watch was much more than a way to measure time. It was a new language, a way to speak from the heart without words.
Working for Swatch you will be part of a strong and expanding retail network and working for the world\’s largest watchmaking group for one of the world\’s most popular brands.
Job description
Sales
- Greet and serve all customers providing a friendly service and delivering a full and memorable experience.
- Ensure familiarity with the product range, past and present, so that customers can be provided with as much detail as necessary.
- Ensure good knowledge of all functions of watches and other products.
- Provide reliable information to customers in all matters relating to sales and customer service.
- Help display merchandise as directed.
- Contribute to the store reaching its monthly, quarterly and annual sales targets.
- Deliver exceptional customer service to every customer, every time. Whether by email, over the phone, or in person in the Store.
Security
- Assist in controlling shrinkage by attentive action on the shop floor, merchandise handling, accident prevention and careful operation of the till and administration policies and procedures.
- Maintain/build a general awareness of products and security hot spots.
- Follow Company policy and procedures for opening/closing the store.
- Maintain correct processing of all deliveries.
Cash Handling/Payment Transactions
- All transactions to be handled in a responsible and secure way.
- Till functions, cashing up, payments and general duties.
- Dealing with, and handling of, cash, credits cards and international currency.
Care of the Store
- Ensure the store is kept clean and presentable at all times.
- Back of house and shop floor are both just as important.
- Health and Safety aware.
- Good Visual Merchandising standards.
Communication
- Adhere to company policies and regulations.
- Attend briefing sessions as directed by your line manager.
- Present and conduct yourself in a professional manner to both customers and colleagues, ensuring all communication is clear.
- Be familiar with international customers customs and culture.
Product Knowledge
- Attend regular training days.
- Take responsibility, and be self-motivated and pro-active, to understand all new products and apply training and instructions.
- Be able to deliver good product knowledge to our customers.
Other
- To undertake all duties and responsibilities which may fall within the remit of such a post under the direction of your line manager.
Profile
Essential
– Positive and outgoing with the ability to naturally converse with customers
– Passionate about providing exceptional customer service, committed to understanding a customer\’s needs/expectations with a strong desire to exceed them
– Adaptable with the ability to build strong working relationships within small teams
– Excited to learn about Swatch products and gain a technical understanding of our ranges
Preferred
– Have experience within retail and/or fashion accessories
– Be accommodating to shifts, longer trading hours and staying late for events etc.
– Have experience dealing with international customers
– Ability to communicate in multiple languages
– Commercial focus with a desire to exceed KPIs
Contact
Kevin Charles #J-18808-Ljbffr
Part Time Retail Sales Advisor - Swatch Bluewater 20 Hours employer: SWATCH GROUP
Contact Detail:
SWATCH GROUP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Part Time Retail Sales Advisor - Swatch Bluewater 20 Hours
✨Tip Number 1
Familiarise yourself with Swatch's product range before your interview. Knowing the history and features of their watches will not only impress your interviewers but also show your genuine interest in the brand.
✨Tip Number 2
Practice your customer service skills by engaging with friends or family as if they were customers. This will help you articulate how you would handle various customer scenarios, which is crucial for this role.
✨Tip Number 3
Research common retail sales techniques and be prepared to discuss how you can apply them at Swatch. Showing that you understand sales strategies can set you apart from other candidates.
✨Tip Number 4
Be ready to demonstrate your adaptability and teamwork skills during the interview. Think of examples from past experiences where you successfully worked in a team or adapted to changes in a fast-paced environment.
We think you need these skills to ace Part Time Retail Sales Advisor - Swatch Bluewater 20 Hours
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant retail experience and customer service skills. Emphasise any previous roles where you interacted with customers or worked in a team, as these are crucial for the role at Swatch.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your enthusiasm for Swatch products. Mention specific experiences that demonstrate your ability to exceed customer expectations and work well in a team.
Showcase Product Knowledge: In your application, express your eagerness to learn about Swatch products. Mention any previous experience with watches or fashion accessories, and highlight your willingness to attend training sessions to enhance your product knowledge.
Highlight Adaptability: Demonstrate your flexibility in working hours and your ability to adapt to different situations. Mention any past experiences where you successfully managed changing schedules or worked during busy periods.
How to prepare for a job interview at SWATCH GROUP
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing exceptional customer service. Share examples from your past experiences where you went above and beyond to meet a customer's needs, as this aligns perfectly with Swatch's values.
✨Demonstrate Product Knowledge
Familiarise yourself with Swatch's product range before the interview. Being able to discuss specific watches or collections will show your genuine interest in the brand and your readiness to engage with customers knowledgeably.
✨Highlight Teamwork Skills
Since the role involves working closely with a small team, be prepared to discuss your ability to collaborate effectively. Share instances where you contributed to a team's success or helped resolve conflicts.
✨Prepare for Situational Questions
Anticipate questions that may ask how you would handle specific customer scenarios. Think about how you would approach difficult situations, such as dealing with an unhappy customer or managing multiple tasks during busy periods.
