At a Glance
- Tasks: Deliver exceptional customer service and create memorable shopping experiences for luxury watch and jewellery clients.
- Company: Join Hour Passion, a leading retail brand in the luxury watch industry.
- Benefits: Competitive pay, dynamic work environment, and opportunities for growth in luxury retail.
- Other info: Flexible shifts and a chance to work with prestigious brands.
- Why this job: Be part of an exciting team that caters to discerning international customers.
- Qualifications: Retail experience, passion for luxury products, and excellent communication skills.
The predicted salary is between 25000 - 35000 £ per year.
Hour Passion is a retail brand of the Swatch Group, the world leader in the watch industry which gives you the opportunity to work in a demanding and dynamic environment. Specializing in the multi-brand sale of watches and jewellery, Hour Passion inspires a discerning, international clientele with innovative concepts and excellent customer service. Since 2004, the brand has established itself in the largest international airports and outlet villages in Europe and Asia, where it offers a unique shopping experience in the field of watches.
Sales
- Greet and serve all customers providing a friendly service and delivering a full and memorable experience.
- Ensure familiarity with the product range, past and present, so that customers can be provided with as much detail as necessary.
- Ensure good knowledge of all functions of watches and other products.
- Provide reliable information to customers in all matters relating to sales and customer service.
- Help display merchandise as directed.
- Contribute to the store reaching its monthly, quarterly and annual sales targets.
- Deliver exceptional customer service to every customer, every time, whether by email, over the phone, or in person in the Boutique.
Security
- Assist in controlling shrinkage by attentive action on the shop floor, merchandise handling, accident prevention and careful operation of the till and administration policies and procedures.
- Maintain/build a general awareness of products and security hot spots.
- Follow Company policy and procedures for opening/closing the store.
- Maintain correct processing of all deliveries.
Cash Handling/Payment Transactions
- All transactions to be handled in a responsible and secure way.
- Till functions, cashing up, payments and general duties.
- Dealing with, and handling of, cash, credit cards and international currency.
Care of the Store
- Ensure the store is kept clean and presentable at all times.
- Back of house and shop floor are both just as important.
- Health and Safety aware.
- Good Visual Merchandising standards.
Communication
- Adhere to company policies and regulations.
- Attend briefing sessions as directed by your line manager.
- Can present, and conduct, themselves in a professional manner to both customers and colleagues.
- Can deal with international customers and familiar with their customs and culture.
- Can communicate clearly to consumers and colleagues.
Product Knowledge
- Attend regular training days.
- Take responsibility, and be self-motivated and pro-active, to understand all new products and apply training and instructions.
- Be able to deliver good product knowledge to our customers.
Other
- To undertake all duties and responsibilities which may fall within the remit of such a post under the direction of your line manager.
Profile Essential
- Experience in the Retail Industry at a sales advisor level, preferably from a watch/jewellery, or prestige retail background.
- Must have an understanding of luxury retail.
- Must enjoy their work and have a natural passion for watches in general, or selling in a luxury retailer.
- Be accommodating to shifts, longer trading hours and staying late for VIPs etc.
- Have experience dealing with international customers.
Luxury Watch & Jewelry Sales Specialist employer: SWATCH GROUP
At Hour Passion, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values innovation and excellence in customer service. Our team members enjoy comprehensive training opportunities, enabling personal and professional growth while working in a dynamic retail environment located in prestigious international airports and outlet villages. Join us to be part of a passionate team that not only sells luxury watches and jewellery but also creates memorable experiences for our discerning clientele.
StudySmarter Expert Advice🤫
We think this is how you could land Luxury Watch & Jewelry Sales Specialist
✨Tip Number 1
Get to know the brand inside out! Familiarise yourself with Hour Passion's product range and their unique selling points. This way, when you chat with potential employers, you can show off your knowledge and passion for luxury watches and jewellery.
✨Tip Number 2
Network like a pro! Attend industry events or join online forums related to luxury retail. Connecting with people in the field can lead to job opportunities that aren’t even advertised yet. Plus, it’s a great way to learn from others’ experiences.
✨Tip Number 3
Practice your customer service skills! Since delivering exceptional service is key in this role, consider role-playing scenarios with friends or family. This will help you feel more confident when discussing how you would handle various customer interactions during interviews.
✨Tip Number 4
Apply through our website! We love seeing candidates who are genuinely interested in joining us at Hour Passion. Make sure to highlight your relevant experience and passion for luxury retail in your application, and don’t hesitate to follow up if you haven’t heard back!
We think you need these skills to ace Luxury Watch & Jewelry Sales Specialist
Some tips for your application 🫡
Show Your Passion:When writing your application, let your love for luxury watches and jewellery shine through! We want to see that you’re not just looking for a job, but that you genuinely enjoy the world of luxury retail.
Tailor Your CV:Make sure your CV is tailored to highlight your experience in retail, especially if it’s in watches or jewellery. We appreciate candidates who can demonstrate their understanding of luxury retail and customer service.
Be Professional Yet Approachable:In your cover letter, strike a balance between professionalism and friendliness. We’re all about delivering exceptional customer service, so show us that you can communicate clearly and warmly, just like you would with our customers.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Hour Passion!
How to prepare for a job interview at SWATCH GROUP
✨Know Your Products Inside Out
Before the interview, make sure you’re familiar with the range of watches and jewellery that Hour Passion offers. Research their brands, styles, and unique selling points. This will not only impress your interviewers but also show your genuine passion for luxury items.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you delivered exceptional customer service. Think about how you handled difficult situations or went above and beyond for a customer. This is crucial in a role that focuses on providing a memorable shopping experience.
✨Demonstrate Cultural Awareness
Since you’ll be dealing with international customers, it’s important to show that you understand and respect different cultures. Brush up on common customs and etiquette from various countries, and be ready to discuss how you would adapt your approach to meet diverse customer needs.
✨Dress the Part
As a Luxury Watch & Jewelry Sales Specialist, your appearance matters. Dress smartly and professionally for the interview to reflect the brand's image. This shows that you take the role seriously and understand the importance of presentation in luxury retail.
